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Application Tech Support Practitioner

Application Tech Support Practitioner

Accenture

1 - 3 years

1 - 5 Lacs

bengaluru

Posted:1 day ago| Platform:

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Skills Required

switching palo alto firewall firewall troubleshooting network security management checkpoint tcp ip networking packet capture url filtering tcp ip networking spoofing forcepoint cisco asa firewall configuration cisco osi model inspection

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role

Project Role Application Tech Support Practitioner

Project Role Description Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills Network Security Operations, Palo Alto Networks Firewalls

Good to have skills NA
Minimum 5 year(s) of experience is required

Educational Qualification 15 years full time education
SummaryAs an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems or applications they utilize. Your typical day will involve engaging with clients to understand their needs, troubleshooting issues, and ensuring that our systems operate seamlessly. You will leverage your exceptional communication skills to provide high-quality support, ensuring that client concerns are addressed promptly and effectively. Your role will also require you to interpret complex issues and design tailored resolutions, drawing on your extensive product knowledge to enhance client satisfaction and system performance.
Roles & Responsibilities:

Expected to be an SME.

Collaborate and manage the team to perform.

Responsible for team decisions.

Engage with multiple teams and contribute on key decisions.

Provide solutions to problems for their immediate team and across multiple teams.

Facilitate training sessions for junior team members to enhance their skills and knowledge.

Monitor and evaluate team performance to ensure alignment with organizational goals.
Professional & Technical Skills:

Knowledge of OSI Model, TCP/IP Networking, Packet filtering, Stateful Inspection, Next-Gen firewalls (e.g. Check Point, Palo Alto, Cisco, Forcepoint), URL Filtering, Basic routing & switching concepts.

Proficient at troubleshooting L2/L3 issues.

Hands on experience with at least either one of the firewall technologies - Checkpoint and/or Palo Alto.

Manage, administer & configure Check Point Multi-Domain Server, Multi-Domain Log Module & Check Point firewalls - ClusterXL, Monitoring, SecureXL, CoreXL, VS-LS, Mobile Access blade, Packet Flow, Anti-spoofing configuration.

Manage, administer & configure Palo Alto Panorama - M200 & M600 Series Appliances, Palo Alto Next-Gen firewalls should be familiar with 5280 Series models. Good to have Hands-on experience in PAN-OS Installation, configuration and administration.

Manage, administer & configure Cisco ASA 5585 Series Firewall IPsec VPN configuration (ikev1 & 2), Packet flow & NAT order of process.

Support and resolve PCI and SOX compliance regulations as related to the Client's global such as working with client teams for Firewall rule remediation & vulnerability remediation
Additional Information:

The candidate should have minimum 5 years of experience in Network Security Operations.

This position is based at our Bengaluru office.

A 15 years full time education is required.
Qualification 15 years full time education

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Application Tech Support Practitioner