Application Support Professional

Job Description

Ensure that operational needs are escalated to management in order to deliver solutions in a timely manner, be it tactical or strategic, or both. The activities include end user and daily maintenance support, application maintenance, vendor management, furthermore participation in developments Primary responsibility is to ensure availability and smooth functioning of the trading systems, processes, servers etc. Knowledge of trading applications, SQL, Linux, Windows Operating system and IIS. Maintains direct vendor contact regarding third line maintenance support issues and issue tracking. Provide quick and speedy resolution to customer request and ensure work gets done in TAT Handling escalations and Coordination between various departments to ensure speedy redressal of customer grievances Handling production issues/Tracking production issues Provides technical support and guidance to team. Provide in-depth analysis and problem resolution for the reported issue Excellent communication skills and proven team work building are required for this position. The candidate must be able to integrate with a team of highly skilled Systems Administrators and other Information Technology staff.