Application Support Engineer

Job Position: Application Support Engineer – IP Services Network Automation

Location: Hyderabad.

Experience: 6+ to 10+ Years

Mandatory Skills: • Cisco SDN Network Administration, F5 Load Balancer, Major Incident

Management

Key Responsibilities

• Provide application and platform support for high-volume, multi-tier enterprise services.

• Monitor and maintain the stability, availability, and performance of IP Services platforms.

• Support DDI, DNS, DHCP, IPAM, and Load Balancing technologies across production environments.

• Manage incidents, service requests, problem records, and change activities.

• Troubleshoot infrastructure and application issues and perform Root Cause Analysis (RCA).

• Support automation initiatives to improve operational efficiency and reduce manual effort.

• Collaborate with engineering, operations, governance, and enablement teams to deliver automation

solutions.

• Participate in application releases, deployments, upgrades, and production validations.

• Develop and maintain operational procedures, runbooks, and technical documentation.

• Analyze platform metrics and identify opportunities for performance improvements.

• Drive operational excellence through proactive monitoring, automation, and continuous improvement

initiatives.

Primary Skills

•

• Production Support

• DNS

• DHCP

• IPAM

• Load Balancing

• Automation

• Incident Management

• Release Management

• Troubleshooting

• Operational Excellence

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.

• Strong analytical and problem-solving skills.

• Excellent communication and interpersonal skills.