Application Support Engineer

Job Description

Key Responsibilities: Provide **L1/L2 support*for business applications, resolving technical issues efficiently. Write and execute **SQL queries*to analyze and troubleshoot database-related problems. Utilize **Postman*to test and debug API requests and integrations. Track, document, and manage support tickets using **Jira*to ensure timely resolution. Work with **Excel*to analyze data, generate reports, and maintain logs. Communicate effectively with internal teams and stakeholders via **email*and other communication channels. Collaborate with development and DevOps teams to improve application stability and performance. (Plus) Familiarity with **CI/CD tools*to assist in deployment and automation tasks. Required Skills Qualifications: Strong knowledge of **SQL*(queries, joins, troubleshooting). Experience with **Postman*for API testing and debugging. Hands-on experience with **Jira*for ticketing and issue tracking. Proficiency in **Microsoft Excel*(formulas, pivot tables, data analysis). Excellent **email communication*skills for clear and professional correspondence. Basic understanding of **CI/CD tools*(Jenkins, GitLab CI/CD, etc.) is a plus. Strong analytical and problem-solving abilities. Ability to work independently and as part of a team. Preferred Qualifications: Bachelors degree in **Computer Science, Information Technology, or a related field. Prior experience in an **Application Support*or **Technical Support*role.