Application Support Engineer

Job Description

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : SD-WAN Operations Good to have skills : NA Minimum 3 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth operation of applications and providing support to end-users. Your typical day will involve troubleshooting and resolving technical issues, collaborating with cross-functional teams, and contributing to the improvement of application performance and stability. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work-related problems. - Collaborate with cross-functional teams to troubleshoot and resolve technical issues. - Provide support to end-users and ensure the smooth operation of applications. - Identify and solve issues within multiple components of critical business systems. - Contribute to the improvement of application performance and stability. - Stay updated with the latest technologies and industry trends. - Assist in the documentation of support processes and procedures. Professional & Technical Skills: - Must To Have Skills: Proficiency in SD-WAN Operations. - Strong understanding of network protocols and technologies. - Experience in troubleshooting and resolving network issues. - Knowledge of ITIL processes and incident management. - Good To Have Skills: Experience with network monitoring tools. - Familiarity with cloud computing platforms. - Understanding of cybersecurity principles. - Knowledge of scripting languages such as Python. Additional Information: - The candidate should have a minimum of 3 years of experience in SD-WAN Operations. - This position is based at our Coimbatore office. - A 15 years full-time education is required. Show more Show less