Application Support Engineer

Job Description

Job Title: Application Support Location: Hyderabad( 5 days work from office) Experience: 3+ years Notice Period: Immediate to 30 days (Candidates with more than 30 days notice will not be considered) Job Description: About the role: The selected candidate will be part of 24/7 team where the primary job is to constantly monitor the Batch Jobs on production platform (application and server) and address incidents which include alerts related to Batch Job’s, servers, Applications etc. Monitor all activities related to analysis and implement all data center plans. This role would require interacting with US counterparts and teams operating in the Datacenter along with external vendors. Essential Job Responsibilities: Will be part of L1 and L2 team, Isolate and escalate Job alerts to support teams on application and datacenter related issues. Work with Application/systems Analyst on production issues/outages in Datacenter. Follow the data center policies and ensure adherence to corporate IT and compliance standards Maintain a working knowledge of how various applications operate, how they interact with one another, skills to identify production errors and familiarity of the organization to contact the appropriate individual to correct issues. Diagnose and respond to customer support service call requests. Perform advanced research to resolve production-related incidents. Review service and performance compliance to documented standards. Escalate, track and follow-up on issue resolution. Provide day-to-day support for Datacenter operations. Preferred Skills and Experience: Experience in Incident managed tools like Service Now etc. Have strong written and communication skills to complete Incident Reports to fully describe issues and resolutions. Have at least two years of experience in Operations or Application support or Monitoring area. Experienced in completing tasks(timebound) within stringent SLAs Experience working in the financial industry would be a benefit. Ready to work in 24/7 environment. Should be ready to work in weekend shifts. Required Qualifications: Education – Associate’ Degree in IT or Computer Science Certifications – ITIL Minimum # years’ experience required – 3