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Accenture
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Application Support Engineer

Application Support Engineer

Accenture

4 - 9 years

3 - 7 Lacs

bengaluru

Posted:-1 days ago| Platform:

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Skills Required

database administrator python business systems docker monitoring tools technical support neo4j automation grafana shell devops linux jenkins bash shell scripting graphql graph databases database systems devops tools

Work Mode

Work from Office

Job Type

Full Time

Job Description

Project Role :Application Support Engineer
Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills :Graph Databases
Good to have skills :NA
Minimum 3 year(s) of experience is required
Educational Qualification :15 years full time education
About the Role:Seeking a Database Support Engineer to provide technical support, maintenance, and performance monitoring for StarDog Graph Database systems. This role is crucial in ensuring the stability, reliability, and efficiency of the graph database infrastructure. Key Responsibilities:

Provide first- and second-level support for StarDog Graph DB-related issues.

Troubleshoot and resolve SPARQL query issues, data load failures, and integration problems.

Monitor StarDog server health, performance, and logs.

Assist developers and analysts with data access, permissions, and query tuning.

Maintain documentation for known issues, solutions, and best practices.

Perform regular maintenance, upgrades, and patches on StarDog environments.

Work closely with internal teams to understand business requirements and translate them into support solutions. Required Skills & Experience:

Bachelor’s degree in Computer Science, Information Technology, or a related field.

4+ years of experience in a technical support or database administrator role.

Basic to intermediate understanding of StarDog, RDF, SPARQL, GraphQL and semantic technologies.

Experience with Linux command-line tools, shell scripting, and system monitoring.

Familiarity with enterprise monitoring tools like Grafana.

Ability to analyze logs and performance metrics to troubleshoot issues.

Strong communication skills and customer-centric mindset. Preferred
Qualifications:

Prior experience supporting semantic/graph databases (StarDog, Neo4j, etc.).

Knowledge of ontologies, SHACL validation, and linked data standards.

Exposure to DevOps tools and methodologies (Docker, Jenkins, etc.).

Scripting in Python or Bash for automation and support tasks.
Qualification15 years full time education

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Application Support Engineer