Application Specialist Senior - Veeva

The Application Specialist Senior - Veeva plays a key role in supporting the day-to-day operations of Clinical Systems/ IT applications with GxP categorization. Your responsibilities include ensuring optimal system performance, managing system enhancements, and resolving L2/L3 tickets. In addition, you will mentor Application Analysts for L1 ticket resolution to meet defined KPI's and SLA's. Providing training and technical support to clinical users and contributing to process review and maintenance are also part of your role. You should hold a degree in a related field such as computer science, information technology, or information systems. Experience in clinical trial systems supporting the CRO and/or pharmaceutical industry is advantageous. Your main responsibilities will involve providing L2/L3 support for clinical and IT systems, managing user access and roles, conducting training sessions for users, and liaising with vendors and Novotech IT for system maintenance and upgrades. You will lead UAT testing for system upgrades, set up new projects/studies, and provide various reports from Clinical / IT Systems through data extracts as required. At Novotech, we are committed to creating an inclusive work environment where everyone is treated fairly and with respect. We offer flexible working options, paid parental leave for both parents, wellness programs, and ongoing development opportunities to support our team members. We welcome individuals passionate about clinical research and biotech, including those who identify as LGBTIQ+, have a disability, or have caring responsibilities. As a Circle Back Initiative Employer, we commit to responding to every application and look forward to contacting you regarding your application.,