Application Senior Support Consultant

As an Application Senior Support Consultant, you will be responsible for resolving application support issues for our client solution. Your main responsibilities will include: - Providing technical assistance and application support to customers, showcasing deep knowledge of application environments. - Understanding contractual commitments and resolving incidents/problems within contracted SLAs. - Translating customer requirements into workarounds and solutions. - Developing and implementing technical support procedures/documentation. - Proactively delivering support services and identifying revenue generation opportunities. Qualifications required for this role include: - B.E. or equivalent degree in a relevant field. - At least 4+ years of experience working in application support. - Industry/Technology background in application implementation, maintenance, and support in any domain. Additional details of the company were not provided in the job description. If you possess proven experience supporting Web Applications, proficiency in SQL scripting and database administration, and experience delivering support to users, you are encouraged to apply. Preferred technical skills include hands-on experience with supporting Web Applications, SQL scripting, database administration, and working on SaaS products. It is highly desirable for candidates to have experience with related applications, familiarity with administering operating systems (e.g., Microsoft Windows/Linux/Solaris), experience with application delivery tools like Citrix, understanding of software development principles in an ISO 9001 environment, and experience creating reports using Business Objects or similar tools. This is a full-time position based in Mumbai, operating on UK hours, Monday to Friday 9:00 am - 5:30 pm on a rota basis.,