Job
Description
About The Role
Project Role :Application Developer
Project Role Description :Design, build and configure applications to meet business process and application requirements.
Must have skills :Contact Center Technology Implementation
Good to have skills :NA
Minimum 3 year(s) of experience is required
Educational Qualification :15 years full time education
Summary:We are looking for a detail-oriented and technically strong Sr. Analyst AWS Connect Developer to support the development, testing, and optimization of contact center solutions using Amazon Connect. The ideal candidate should have hands-on experience with contact flows, AWS services integration, and a keen ability to troubleshoot and enhance customer experience in cloud telephony.Experience:46 years with Minimum 4 year(s) of experience is required.Must have skillsAmazon Connect flows, AWS Lambda , Amazon Connect Contact Center.
Good to have skillsAWS Lambda and Lex bots, Amazon Connect.Project Role Description:Operates independently on assigned modules, contributes to technical delivery, collaborates with cross-functional teams, and supports junior team members when needed. Responsible for maintaining quality and performance of assigned contact flows and integrations, with support from the team lead.Roles & Responsibilities:Build, test, and maintain Amazon Connect contact flows using Contact Flow Editor and Lambda.Develop and update backend logic using AWS Lambda (Node.js or Python).Integrate contact flows with Lex V2 bots, DynamoDB, S3, and third-party APIs.Configure and test call recording, PCI redaction, whisper prompts, and queue hold features.Troubleshoot and debug contact flow errors, latency issues, and Lambda timeouts.Collaborate with QA, team leads, and stakeholders to ensure timely delivery of sprints.Create and maintain technical documentation for flows and backend integrations.Monitor CloudWatch logs for real-time analysis and performance improvements.Professional & Technical Skills:
4 years minimum hands-on experience with Amazon Connect and AWS Lambda.Proficiency in Node.js or Python development for Lambda functions.Experience with Lex V2 bots, S3, CloudWatch, and DynamoDB.Familiarity with REST APIs and contact flow logic.Understanding of IAM roles, security policies, and contact center concepts.Excellent problem-solving skills and attention to detail.Ability to collaborate in a fast-paced Agile environment.Strong written and verbal communication.Eagerness to learn new technologies and grow within the team.Mandatory
Skills:AWS contact center, Amazon Connect flows, AWS Lambda, Node Js/Python, Dynamo DB, Github.Good To Have
Skills:AWS Lambda and Lex bots, Amazon Connect, Cloud Watch Logs, SQS, Event Bridge, familiarity with Dev ops Tool, Kinesis.
Additional Information:- 46 years with Minimum 4 year(s) of experience is required- Educational Qualification:Bachelors degree in Computer Science, IT, Engineering, or related field, or equivalent experience.- A 15 years full time education is required. Qualification 15 years full time education
