Location: Bangalore, India Department: Technology & Infrastructure Role Type: Full-Time, Hybrid Overview The Associate IT Manager at Aokah will be responsible for managing end-to-end IT infrastructure, employee support, and security operations across a fast-growing, cloud-first and remote-first environment. As the primary owner of IT operations, this role will ensure secure, compliant, and scalable IT services for ~30 users in the near term, while laying the foundation for long-term enterprise-scale growth. This role requires a strong hands-on technologist who thrives in dynamic startup environments, with expertise in Microsoft ecosystems, endpoint security, and zero-trust architectures. The Associate IT Manager will collaborate closely with internal teams and external vendors to deliver seamless IT support, resilient infrastructure, and robust cybersecurity capabilities that enable organizational productivity and protect enterprise assets. Key Responsibilities 1. Core IT Operations & End-User Support Manage employee IT assets (laptops, devices, accessories). Lead provisioning, onboarding, and offboarding workflows. Provide onsite and remote support for Mac and Windows users. Manage IT helpdesk/ticketing workflows (e.g., Jira Service Desk, Freshdesk). 2. Email & Collaboration Tools Administer Microsoft 365 / Outlook accounts, policies, and configurations. Maintain Exchange Online Protection & Defender for Office 365. Enforce email security protocols (SPF, DKIM, DMARC). Manage shared mailboxes, distribution groups, and collaboration tools (Teams, OneDrive, SharePoint). 3. Identity & Access Management Own Entra ID (Azure AD) lifecycle and policy management. Implement and enforce Role-Based Access Control (RBAC) across internal/SaaS apps. Configure Single Sign-On (SSO) with tools such as GitHub, Figma, Slack, Confluence. Enforce Multi-Factor Authentication (MFA) and periodic access reviews. 4. Device Management & Endpoint Security Deploy and manage Microsoft Intune for MDM and compliance enforcement. Enforce security policies (disk encryption, patching, antivirus). Configure Microsoft Defender for Endpoint and manage incident workflows. Proactively monitor endpoint health and vulnerabilities. 5. Network & Security Management Configure and manage secure VPN access for distributed teams. Implement Zero Trust Network Access (ZTNA) principles. Coordinate periodic penetration tests and vulnerability assessments. Manage firewall, network segmentation, and secure configurations. 6. Monitoring & Incident Response Monitor infrastructure, endpoint, and network activity in real time. Lead incident detection, triage, and resolution with SLA adherence. Establish escalation protocols and incident dashboards. Build proactive monitoring with automated alerts. 7. Backup & Disaster Recovery Implement automated backup systems for user data and applications. Regularly test restore procedures against RTO/RPO targets. Ensure OneDrive, SharePoint, and other SaaS backups are reliable. 8. Vendor & License Management Manage vendor relationships for procurement, renewals, and repairs. Oversee software licensing, provisioning, and deprovisioning. Track SaaS utilization and optimize IT spend. Key Qualifications & Skills Must-Have: 7–10 years of experience in IT infrastructure, system administration, or IT operations. Deep expertise with Microsoft 365, Entra ID (Azure AD), Intune, and Defender. Strong background in VPN, endpoint security, and Zero Trust architecture. Hands-on troubleshooting experience across Mac and Windows systems. Familiarity with IT helpdesk systems and incident response workflows. Strong vendor and license management experience. Preferred Experience: Exposure to ISO 27001 or ITIL frameworks. Experience supporting hybrid and remote-first teams. Knowledge of procurement and vendor negotiations. Prior experience in high-growth or startup environments.
Analyst / Sr. Analyst – Geo Wisdom Bangalore, India (Hybrid) | Full-Time Reports to: Director / Head of Operations About Aokah At Aokah, we’re building the operating system for global capability orchestration. Our AI-powered Geo Wisdom Foundation helps enterprises make smarter decisions on where and how to scale Global Capability Centers (GCCs). Role Overview We’re looking for an Analyst / Sr. Analyst – Geo Wisdom to join our Operations | Product team. You’ll be at the heart of data research, modeling, benchmarking, and dashboard execution — ensuring timely, reliable insights that shape enterprise decision-making on GCC strategy. What You’ll Do Geo Intelligence: Research and benchmark cities across talent, cost, risk, and readiness. Build comparative datasets and scorecards. Data Modeling: Develop and maintain TCO (Total Cost of Ownership) models, risk frameworks, and benchmarking tools. Dashboards & Reporting: Build and update readiness dashboards for leadership and clients. Operational Delivery: Support multi-country rollout frameworks with accurate, on-time assessments. Cross-Functional Collaboration: Work with product, ops, and data teams to embed Geo Wisdom outputs. Governance: Maintain high standards of reliability, compliance, and unbiased analysis. What We’re Looking For 4+ years in analytics, consulting, operations, or program support (location strategy/global expansion experience a plus). Strong problem-solving and analytical skills; advanced in Excel/Google Sheets. Experience with decision-support dashboards (Power BI, Tableau, Looker, etc.). Clear communicator, able to structure insights for business decision-making. Organized, with ability to manage multiple deliverables across geographies. Comfortable working in data-rich, AI-enabled environments (coding not required). Bonus Points: Exposure to GCC hotspots like India, Poland, or Mexico. Experience with risk taxonomies, AI governance, or orchestration frameworks. Prior work in outsourcing/professional services environments. Why Aokah? Impact at Scale: Shape enterprise GCC strategy across industries. Cross-Domain Exposure: Collaborate with product, AI, geo-policy, and advisory teams. Growth Path: Move into Program Manager, Advisory Analyst, or Product Ops roles. Leadership Access: Work closely with senior leaders, influencing key decisions. Flexibility: Hybrid/remote options with periodic collaboration. Our Values First Principles Thinking: Rethink frameworks from scratch. Cross-Functional Curiosity: Engage beyond silos. Integrity in Intelligence: Deliver fact-based, unbiased insights. Builder Mindset: Thrive in ambiguity, prototype fast, iterate live. AI × Human Collaboration: Use AI to augment human judgment. How to Apply: Apply here via LinkedIn or send your CV directly to talent @aokah.com with the subject line “Analyst / Sr. Analyst – Geo Wisdom Application” .
Analyst / Sr. Analyst Geo Wisdom Bangalore, India (Hybrid) | Full-Time Reports to: Director / Head of Operations About Aokah At Aokah, we're building the operating system for global capability orchestration. Our AI-powered Geo Wisdom Foundation helps enterprises make smarter decisions on where and how to scale Global Capability Centers (GCCs). Role Overview We're looking for an Analyst / Sr. Analyst Geo Wisdom to join our Operations | Product team. You'll be at the heart of data research, modeling, benchmarking, and dashboard execution ensuring timely, reliable insights that shape enterprise decision-making on GCC strategy. What You'll Do Geo Intelligence: Research and benchmark cities across talent, cost, risk, and readiness. Build comparative datasets and scorecards. Data Modeling: Develop and maintain TCO (Total Cost of Ownership) models, risk frameworks, and benchmarking tools. Dashboards & Reporting: Build and update readiness dashboards for leadership and clients. Operational Delivery: Support multi-country rollout frameworks with accurate, on-time assessments. Cross-Functional Collaboration: Work with product, ops, and data teams to embed Geo Wisdom outputs. Governance: Maintain high standards of reliability, compliance, and unbiased analysis. What We're Looking For 4+ years in analytics, consulting, operations, or program support (location strategy/global expansion experience a plus). Strong problem-solving and analytical skills; advanced in Excel/Google Sheets. Experience with decision-support dashboards (Power BI, Tableau, Looker, etc.). Clear communicator, able to structure insights for business decision-making. Organized, with ability to manage multiple deliverables across geographies. Comfortable working in data-rich, AI-enabled environments (coding not required). Bonus Points: Exposure to GCC hotspots like India, Poland, or Mexico. Experience with risk taxonomies, AI governance, or orchestration frameworks. Prior work in outsourcing/professional services environments. Why Aokah Impact at Scale: Shape enterprise GCC strategy across industries. Cross-Domain Exposure: Collaborate with product, AI, geo-policy, and advisory teams. Growth Path: Move into Program Manager, Advisory Analyst, or Product Ops roles. Leadership Access: Work closely with senior leaders, influencing key decisions. Flexibility: Hybrid/remote options with periodic collaboration. Our Values First Principles Thinking: Rethink frameworks from scratch. Cross-Functional Curiosity: Engage beyond silos. Integrity in Intelligence: Deliver fact-based, unbiased insights. Builder Mindset: Thrive in ambiguity, prototype fast, iterate live. AI Human Collaboration: Use AI to augment human judgment. How to Apply: Apply here via LinkedIn or send your CV directly to talent @aokah.com with the subject line Analyst / Sr. Analyst Geo Wisdom Application .