64 Antivirus Management Jobs - Page 2

Provide technical support for desktops, laptops, and peripherals. Troubleshoot hardware/software issues and ensure system uptime for end-users. Required Candidate profile Only Male Freshers are eligible for this role. Strong problem-solving skills and good communication. Ready to handle field or remote support. Knowledge on Hardware & Networking.

Job Summary: We are seeking a highly skilled and experienced Technical Head to lead and manage our organizations IT infrastructure including hardware, networking, and server operations. This leadership role will be responsible for designing, implementing, securing, and maintaining robust systems that support business needs with high availability and performance. Key Responsibilities: 1. Leadership & Strategy Lead the IT infrastructure team (hardware, network, server support). Define and implement long-term infrastructure strategies aligned with business goals. Evaluate and implement new technologies and infrastructure solutions. 2. Hardware & Asset Management Oversee procurement, setup, and maintenance of hardware (desktops, laptops, printers, etc.). Maintain inventory and lifecycle management of all hardware assets. Ensure timely upgrade and replacement planning. 3. Network & Security Management Design, configure, and maintain LAN/WAN, firewalls, routers, switches. Manage network performance, uptime, and monitoring systems. Ensure proper implementation of security protocols, VPNs, and firewalls. 4. Server & Data Center Administration Oversee installation, configuration, and maintenance of on-premises and cloud-based servers (Windows/Linux). Manage Active Directory, DNS, DHCP, mail servers, and backup systems. Ensure high availability, failover systems, and disaster recovery plans. 5. IT Support & Troubleshooting Provide Tier 3 support for escalated technical issues. Establish IT policies, procedures, and documentation standards. Ensure minimal downtime and quick issue resolution. 6. Compliance & Documentation Maintain compliance with data security standards (ISO, GDPR, etc.). Ensure documentation of configurations, licenses, and policies. Key Skills & Competencies: Strong knowledge of Windows/Linux server environments. Proficiency in network design and firewall management (Cisco, Sophos, Fortinet, SonicWall, etc.). Hands-on with cloud platforms. Excellent leadership, decision-making, and project management skills. Strong problem-solving and communication abilities.

Shared accommodation in guest house is provided Pick & drop from guest house to plant & back in shifts provided • Expertise in Windows Server and VMware server administration. Strong knowledge of server virtualization technologies, such as VMware or Hyper-V. In-depth understanding of networking concepts, protocols, and services (TCP/IP, DNS, DHCP, VPN). Experience with server security practices, including access controls, patch management, and vulnerability assessments. Solid understanding of storage technologies, RAID configurations, and SAN/NAS solutions. Experience with server monitoring and management tools, such as Nagios, Zabbix, or SolarWinds. Strong problem-solving and analytical skills, with the ability to troubleshoot complex server issues. Excellent communication and teamwork skills, with the ability to collaborate effectively with cross-functional teams and stakeholders. Relevant certifications, such as Server Administraton

Role & responsibilities Install, configure, and maintain operating systems. Manage user accounts, permissions, and group policies in Active Directory. Monitor system performance and troubleshoot issues. Perform regular backups and recovery operations. Maintain server and virtualization environments. Ensure security through access controls, firewalls and antivirus software. Apply OS patches and upgrades regularly. Maintain documentation of systems and procedures. Provide support for internal users and coordinate with vendors. Install and configure local area networks (LAN) and wireless networks. Monitor network performance and optimize for speed and availability. Troubleshoot network issues and outages. Maintain network hardware (routers, switches, firewalls). Implement and maintain network security policies and procedures. Manage IP address assignments and DNS, DHCP configurations. Maintain up-to-date network documentation. Work with ISPs and vendors to support and enhance network services. IT-Infra Ticket Logging, updating, and closing tickets in Ticketing tool. IT-Assets up-to-date Inventory Management. IT- Audit compliance adherence as per IT Policies, Maintaining IT related records. Remote support for Work from home users Coordinating with customer for Remote ID and tools access Preferred candidate profile Proven experience as a System Administrator, IT Administrator, or similar role. Strong knowledge of system security and network structures. Experience with server virtualization, backups and recovery tools. Relevant certifications.

- Develop and enforce security policies, protocols, and procedures. - Oversee security audits and ensure compliance with regulations such as ISO 27001, GDPR, and PCI DSS - incident response Collaborate with IT & business units Coordinate with vendors

Position: Cyber Security Engineer Experience: 3 to 4 Yrs Location: Noida Education: B.E./ B.Tech. MCA Mandatory Skills Candidate Profile Must have experience in Governance - Security Operational Tasks support & governance. Compliance and Risk Management. Vulnerability Management - vulnerability (infra and app) scans and remediation plans SMP (Security Management Plan) - preparing, reviewing and managing Authorisation management - should have managed the accounts & controls in the Infra scope Security Patch management - end-to-end coordination and implementation Security product management - Antivirus Management, like TrendMicro, Defender, etc... Security incident management - Managing the end-to-end security incident lifecycle with corrective measures Audit support - support auditors' mandate on the security system and artefacts Mitigation - thinking analytically and executing efficiently. Analyse and optimise orchestration and automation between security tools Vendor Management, Collaboration, Facilitation - Excellent customer-facing skills and significant experience building strong client relationships Communication Skills - Communicate security and technology needs effectively Security Reporting, Meetings & Communication - Prepare and develop security report as contractually required, attend client and Sopra Steria meetings to provide security expertise and advice Certification: CISM & ISO 27001 certification is a must

ROLES AND RESPONSIBILITIES Set up workstations with computers and necessary peripheral devices (routers, printers etc.) Check computer hardware (HDD, mouses, keyboards etc.) to ensure functionality. Install and configure appropriate software and functions according to specifications. Develop and maintain local networks in ways that optimize performance. Ensure security and privacy of networks and computer systems. Provide orientation and guidance to users on how to operate new software and computer equipment. Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.) Maintain records/logs of repairs and fixes and maintenance schedule. Identify computer or network equipment shortages and place orders. Displays understanding of duties & org policies and procedures. QUALIFICATIONS & SKILLS REQUIRED Certification as IT Technician will be an advantage (e.g., CompTIA+, Microsoft Certified IT Professional) Good knowledge of internet security and data privacy principles Negotiation skills Communication skills Interpersonal skills

Required Skills Technology | Operating System|Clear Clustering fundamentals, knowing the difference between Windows NLB and Clusters Technology | Operating System|Working knowledge of antivirus management tools, Virus definitions/signature update, etc Technology | Operating System | Knowledge along with scripting knowledge to automate certain monitoring tasks Technology | Operating System | Kernel patching and other patches/ add storage as per DB requirement Education Qualification : Any Graduate (Engineering / Science) Certification Mandatory / Desirable : Technology | OS 201 with Windows, Windows Server Administration, Virtualization Fundamentals Vmware -201 Delivery Skills: 1. Proactive monitoring and investigation of logs: Initiate Windows, VMWare, HyperV administration, troubleshooting, investigate to identify the possible issues, locate the device/service causing the issue. 2.Restoration and Resolution: Identify the issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome 3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party vendor technicians. 4. Process Compliance: - Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented and update the tickets regularly, as per the defined process - Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer - Followthrough and execute the various Escalation Matrix (Vendor,Internal and Customer defined) - Ensure tickets are closed post user or customer communication - Constantly track tickets for SLA adherence and escalate on deviations as defined in the process

Required Skills Technology | Operating System|Clear Clustering fundamentals, knowing the difference between Windows NLB and Clusters Technology | Operating System|Working knowledge of antivirus management tools, Virus definitions/signature update, etc Technology | Operating System | Knowledge along with scripting knowledge to automate certain monitoring tasks Technology | Operating System | Kernel patching and other patches/ add storage as per DB requirement Education Qualification : Any Graduate (Engineering / Science) Certification Mandatory / Desirable : Technology | OS 201 with Windows, Windows Server Administration, Virtualization Fundamentals Vmware -201 Delivery Skills: 1. Proactive monitoring and investigation of logs: Initiate Windows, VMWare, HyperV administration, troubleshooting, investigate to identify the possible issues, locate the device/service causing the issue. 2.Restoration and Resolution: Identify the issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome 3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party vendor technicians. 4. Process Compliance: - Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented and update the tickets regularly, as per the defined process - Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer - Followthrough and execute the various Escalation Matrix (Vendor,Internal and Customer defined) - Ensure tickets are closed post user or customer communication - Constantly track tickets for SLA adherence and escalate on deviations as defined in the process

Required Skills Technology | Operating System|Clear Clustering fundamentals, knowing the difference between Windows NLB and Clusters Technology | Operating System|Working knowledge of antivirus management tools, Virus definitions/signature update, etc Technology | Operating System | Knowledge along with scripting knowledge to automate certain monitoring tasks Technology | Operating System | Kernel patching and other patches/ add storage as per DB requirement Education Qualification : Any Graduate (Engineering / Science) Certification Mandatory / Desirable : Technology | OS 201 with Windows, Windows Server Administration, Virtualization Fundamentals Vmware -201 Delivery Skills: 1. Proactive monitoring and investigation of logs: Initiate Windows, VMWare, HyperV administration, troubleshooting, investigate to identify the possible issues, locate the device/service causing the issue. 2.Restoration and Resolution: Identify the issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome 3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party vendor technicians. 4. Process Compliance: - Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented and update the tickets regularly, as per the defined process - Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer - Followthrough and execute the various Escalation Matrix (Vendor,Internal and Customer defined) - Ensure tickets are closed post user or customer communication - Constantly track tickets for SLA adherence and escalate on deviations as defined in the process

Required Skills Technology | Operating System|Clear Clustering fundamentals, knowing the difference between Windows NLB and Clusters Technology | Operating System|Working knowledge of antivirus management tools, Virus definitions/signature update, etc Technology | Operating System | Knowledge along with scripting knowledge to automate certain monitoring tasks Technology | Operating System | Kernel patching and other patches/ add storage as per DB requirement Education Qualification : Any Graduate (Engineering / Science) Certification Mandatory / Desirable : Technology | OS 201 with Windows, Windows Server Administration, Virtualization Fundamentals Vmware -201 Delivery Skills: 1. Proactive monitoring and investigation of logs: Initiate Windows, VMWare, HyperV administration, troubleshooting, investigate to identify the possible issues, locate the device/service causing the issue. 2.Restoration and Resolution: Identify the issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome 3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party vendor technicians. 4. Process Compliance: - Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented and update the tickets regularly, as per the defined process - Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer - Followthrough and execute the various Escalation Matrix (Vendor,Internal and Customer defined) - Ensure tickets are closed post user or customer communication - Constantly track tickets for SLA adherence and escalate on deviations as defined in the process

Required Skills Technology | Operating System|Clear Clustering fundamentals, knowing the difference between Windows NLB and Clusters Technology | Operating System|Working knowledge of antivirus management tools, Virus definitions/signature update, etc Technology | Operating System | Knowledge along with scripting knowledge to automate certain monitoring tasks Technology | Operating System | Kernel patching and other patches/ add storage as per DB requirement Education Qualification : Any Graduate (Engineering / Science) Certification Mandatory / Desirable : Technology | OS 201 with Windows, Windows Server Administration, Virtualization Fundamentals & Vmware -201 Delivery Skills: 1. Proactive monitoring and investigation of logs: Initiate Windows, VMWare, HyperV administration, troubleshooting, investigate to identify the possible issues, locate the device/service causing the issue. 2.Restoration and Resolution: Identify the issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome 3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party vendor technicians. 4. Process Compliance: - Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented and update the tickets regularly, as per the defined process - Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer - Followthrough and execute the various Escalation Matrix (Vendor,Internal and Customer defined) - Ensure tickets are closed post user or customer communication - Constantly track tickets for SLA adherence and escalate on deviations as defined in the process

Required Skills Technology | Operating System|Clear Clustering fundamentals, knowing the difference between Windows NLB and Clusters Technology | Operating System|Working knowledge of antivirus management tools, Virus definitions/signature update, etc Technology | Operating System | Knowledge along with scripting knowledge to automate certain monitoring tasks Technology | Operating System | Kernel patching and other patches/ add storage as per DB requirement Education Qualification : Any Graduate (Engineering / Science) Certification Mandatory / Desirable : Technology | OS 201 with Windows, Windows Server Administration, Virtualization Fundamentals Vmware -201 Delivery Skills: 1. Proactive monitoring and investigation of logs: Initiate Windows, VMWare, HyperV administration, troubleshooting, investigate to identify the possible issues, locate the device/service causing the issue. 2.Restoration and Resolution: Identify the issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome 3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party vendor technicians. 4. Process Compliance: - Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented and update the tickets regularly, as per the defined process - Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer - Followthrough and execute the various Escalation Matrix (Vendor,Internal and Customer defined) - Ensure tickets are closed post user or customer communication - Constantly track tickets for SLA adherence and escalate on deviations as defined in the process

Required Skills Technology | Operating System|Clear Clustering fundamentals, knowing the difference between Windows NLB and Clusters Technology | Operating System|Working knowledge of antivirus management tools, Virus definitions/signature update, etc Technology | Operating System | Knowledge along with scripting knowledge to automate certain monitoring tasks Technology | Operating System | Kernel patching and other patches/ add storage as per DB requirement Education Qualification : Any Graduate (Engineering / Science) Certification Mandatory / Desirable : Technology | OS 201 with Windows, Windows Server Administration, Virtualization Fundamentals Vmware -201 Delivery Skills: 1. Proactive monitoring and investigation of logs: Initiate Windows, VMWare, HyperV administration, troubleshooting, investigate to identify the possible issues, locate the device/service causing the issue. 2.Restoration and Resolution: Identify the issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome 3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party vendor technicians. 4. Process Compliance: - Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented and update the tickets regularly, as per the defined process - Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer - Followthrough and execute the various Escalation Matrix (Vendor,Internal and Customer defined) - Ensure tickets are closed post user or customer communication - Constantly track tickets for SLA adherence and escalate on deviations as defined in the process

Required Skills Technology | Operating System|Clear Clustering fundamentals, knowing the difference between Windows NLB and Clusters Technology | Operating System|Working knowledge of antivirus management tools, Virus definitions/signature update, etc Technology | Operating System | Knowledge along with scripting knowledge to automate certain monitoring tasks Technology | Operating System | Kernel patching and other patches/ add storage as per DB requirement Education Qualification : Any Graduate (Engineering / Science) Certification Mandatory / Desirable : Technology | Unix Administration Delivery Skills : 1. Proactive monitoring and investigation of logs: Initiate Unix and Linux, AS 400 administration, troubleshooting, investigate to identify the possible issues, locate the device/service causing the issue. Record the findings and analysis in to the ticket 2. Restoration and Resolution: Identify the issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome 3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party vendor technicians. Process Compliance: * Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc and update the tickets regularly as per the defined process. * Prepare a detailed report on the plan of action for the existing tickets for the next shift and nbsp; engineer (Shift Handover Report), * Followthrough and execute the various Escalation Matrix (Vendor, Internal and Customer defined), * Ensure tickets are closed post user/customer communication, * Maintain inventory of Network equipments and links, * Constantly track tickets for SLA adherence and escalate on deviations as defined in the process.

Required Skills Technology | Operating System|Clear Clustering fundamentals, knowing the difference between Windows NLB and Clusters Technology | Operating System|Working knowledge of antivirus management tools, Virus definitions/signature update, etc Technology | Operating System | Knowledge along with scripting knowledge to automate certain monitoring tasks Technology | Operating System | Kernel patching and other patches/ add storage as per DB requirement Education Qualification : Any Graduate (Engineering / Science) Certification Mandatory / Desirable : Technology | OS 201 with Windows, Windows Server Administration, Virtualization Fundamentals & Vmware -201 Delivery Skills: 1. Proactive monitoring and investigation of logs: Initiate Windows, VMWare, HyperV administration, troubleshooting, investigate to identify the possible issues, locate the device/service causing the issue. 2.Restoration and Resolution: Identify the issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome 3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party vendor technicians. 4. Process Compliance: - Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented and update the tickets regularly, as per the defined process - Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer - Followthrough and execute the various Escalation Matrix (Vendor,Internal and Customer defined) - Ensure tickets are closed post user or customer communication - Constantly track tickets for SLA adherence and escalate on deviations as defined in the process

Provide Level 2 support for desktops, laptops, printers, scanners, and mobile devices (Windows/Mac). Resolve issues escalated by L1 support, including OS errors, application issues, and hardware malfunctions. Troubleshoot and support Microsoft 365 , VPN, email clients (Outlook), and enterprise software. Enforce and monitor Data Loss Prevention (DLP) policies, including endpoint controls and compliance alerts. Manage and escalate tickets via ITSM tools (ServiceNow, BMC Remedy, Jira, etc.). Participate in incident, problem, and change management in alignment with ITIL practices . Maintain and update asset inventory , hardware/software tracking, and patching records. Support system upgrades, image deployment, and user profile management via tools like SCCM or Intune. Provide support for BitLocker , endpoint encryption, antivirus, and other endpoint security solutions. Maintain documentation of known issues, resolutions, and SOPs for knowledge base articles. Collaborate with network, server, and security teams for complex troubleshooting and system maintenance.

Must to Have: AD - Group Policy, DNS, DHCP Implementation and Troubleshooting Fileserver - Access / Share and security permission WSUS - Patch Management, Report Analysis, Basic scripting knowledge Antivirus - Could console management, Policy derives - Crowd Strike will be added an advantage. Backup - Veritas backup Exe management / Trouble shooting NAS Storage box. Fortigate - VPN Access / Trouble shooting Handling Escalation Calls L1/L2 Technical Issues Good to Have: Server Domain migration Will be added advantage. VMware Asset & Helpdesk Tool Cisco/IBM/Dell/HP Server Hardware Installation and Troubleshooting Skills Preparing Technical Documentations Should have exposure on a proxy server(Fortigate will be added an advantage) Force Point DLP Managing Skill Technical Support to all over Branches in india through call/Remote tools using VNC/Any Desk Candidate Skills: Good in Communication 6 days working in Week General Shift Only Male Candiates can apply Salary: Upto 8 LPA Notice Period: Immediate Joiner Exp: Minimum 5 yrs Relevant If interested candidates kindly share your profile to "vennilavan.j@fourdtech.co.in". Ph:9751796568

SEP client installation and upgradation Symantec Endpoint Protection Manager Monitor security logs, alerts, and network traffic Resolve user related to AV security standards and regulations anti-malware software

Required Skills Technology | Operating System|Clear Clustering fundamentals, knowing the difference between Windows NLB and Clusters Technology | Operating System|Working knowledge of antivirus management tools, Virus definitions/signature update, etc Technology | Operating System | Knowledge along with scripting knowledge to automate certain monitoring tasks Technology | Operating System | Kernel patching and other patches/ add storage as per DB requirement Education Qualification : Any Graduate (Engineering / Science) Certification Mandatory / Desirable : Technology | OS 201 with Windows, Windows Server Administration, Virtualization Fundamentals & Vmware -201 Delivery Skills: 1. Proactive monitoring and investigation of logs: Initiate Windows, VMWare, HyperV administration, troubleshooting, investigate to identify the possible issues, locate the device/service causing the issue. 2.Restoration and Resolution: Identify the issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome 3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party vendor technicians. 4. Process Compliance: - Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented and update the tickets regularly, as per the defined process - Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer - Followthrough and execute the various Escalation Matrix (Vendor,Internal and Customer defined) - Ensure tickets are closed post user or customer communication - Constantly track tickets for SLA adherence and escalate on deviations as defined in the process

We are Hiring!!! Job Description for Desktop Support Engineer System engineer maintains and troubleshoots the existing computers, laptops, security, and servers. To install, configure, and troubleshoot the computers, as well as all other applications and printers, to keep them at optimum performance. Network of computers, and the desktop engineer typically has a manager to whom they report. A strong background in information technology and proficiency in all the Windows platforms is required. Required Candidate profile Should be willing to join immediately or have a noticed period of less than 15 days. Should be willing to work in any night rotational shift . Should be willing to do work from office. Desktop Support Engineer Tasks Answer calls or tickets to support end users with applications, hardware, software, and networking. Create end user documentation and knowledge base articles. Troubleshoot hardware and software problems in person and remotely, resolving and documenting solutions using ticketing tool. Monitor backups and maintenance logs. ISP Management, vendor follow-up, firewall monitoring Patches update Anti-Virus Console and update management Asset and Software License management Team coordination Improve and automate manual processes. Cross platform work and support (both Linux & Windows) Note: Candidates are asked to come for direct Walkin to Chennai & If got selected training will be given in Chennai Date - 02-06-2025 to 16-06-2025 (Direct Walk in) Contact Person - Jackson GS Jorin (Senior Associate HR) 0r Pradeep (HR) Contact Number - 9841980956 / 9150030280 Address - New No:37, Old No: 23-24, 4th Floor, Chamiers Towers, Chamiers Road, Teynampet, Chennai 600018, Ph: 91-44-4300 9030 | 91-44-4202 0780 , Website: www.redisolve.com

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Microsoft Windows Desktop Management Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : BEBTech in any technologyShould be completed 15 years full time education Summary :As an Application Tech Support Practitioner, you will be responsible for providing technical support to clients and ensuring the smooth functioning of systems and applications. Your typical day will involve interfacing with clients, accurately defining and resolving issues, and utilizing your deep product knowledge to design effective solutions. Roles & Responsibilities: Provide technical support to clients, acting as the ongoing interface between the client and the system or application. Accurately define client issues and interpret and design resolutions based on deep product knowledge. Utilize exceptional communication skills to keep world-class systems running smoothly. Collaborate with cross-functional teams to ensure the timely resolution of client issues. Professional & Technical Skills: Must To Have Skills:Proficiency in Microsoft Windows Desktop Management. Good To Have Skills:Experience with other desktop management tools and technologies. Strong understanding of system and application architecture. Experience with troubleshooting and problem-solving techniques. Excellent communication and interpersonal skills. Additional Information: The candidate should have a minimum of 5 years of experience in Microsoft Windows Desktop Management. The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful technical solutions. This position is based at our Chennai office. Qualifications BEBTech in any technologyShould be completed 15 years full time education

Role & responsibilities Deploy, configure, and manage endpoint protection solutions (e.g., EDR, antivirus, DLP). Monitor and respond to endpoint security alerts and events. Conduct regular endpoint vulnerability scans and assist in remediation efforts. Support incident response activities involving compromised endpoints. Analyze security incidents and recommend improvements to reduce risk. Collaborate with IT teams to ensure secure system configurations and patch management. Document processes, procedures, and security incidents. Assist in compliance efforts related to endpoint security. Keep up to date with the latest security threats and trends impacting endpoint devices.

Required Skills Technology | Operating System|Clear Clustering fundamentals, knowing the difference between Windows NLB and Clusters Technology | Operating System|Working knowledge of antivirus management tools, Virus definitions/signature update, etc Technology | Operating System | Knowledge along with scripting knowledge to automate certain monitoring tasks Technology | Operating System | Kernel patching and other patches/ add storage as per DB requirement Education Qualification : Any Graduate (Engineering / Science) Certification Mandatory / Desirable : Technology | OS 201 with Windows, Windows Server Administration, Virtualization Fundamentals & Vmware -201 Delivery Skills: 1. Proactive monitoring and investigation of logs: Initiate Windows, VMWare, HyperV administration, troubleshooting, investigate to identify the possible issues, locate the device/service causing the issue. 2.Restoration and Resolution: Identify the issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome 3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party vendor technicians. 4. Process Compliance: - Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented and update the tickets regularly, as per the defined process - Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer - Followthrough and execute the various Escalation Matrix (Vendor,Internal and Customer defined) - Ensure tickets are closed post user or customer communication - Constantly track tickets for SLA adherence and escalate on deviations as defined in the process

Required Skills Technology | Operating System|Clear Clustering fundamentals, knowing the difference between Windows NLB and Clusters Technology | Operating System|Working knowledge of antivirus management tools, Virus definitions/signature update, etc Technology | Operating System | Knowledge along with scripting knowledge to automate certain monitoring tasks Technology | Operating System | Kernel patching and other patches/ add storage as per DB requirement Education Qualification : Any Graduate (Engineering / Science) Certification Mandatory / Desirable : Technology | OS 201 with Windows, Windows Server Administration, Virtualization Fundamentals & Vmware -201 Delivery Skills: 1. Proactive monitoring and investigation of logs: Initiate Windows, VMWare, HyperV administration, troubleshooting, investigate to identify the possible issues, locate the device/service causing the issue. 2.Restoration and Resolution: Identify the issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome 3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party vendor technicians. 4. Process Compliance: - Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented and update the tickets regularly, as per the defined process - Prepare a detailed report on the plan of action for the existing tickets for the next shift engineer - Followthrough and execute the various Escalation Matrix (Vendor,Internal and Customer defined) - Ensure tickets are closed post user or customer communication - Constantly track tickets for SLA adherence and escalate on deviations as defined in the process