Role & responsibilities we are seeking a highly organized and detail-oriented Email Management Specialist to efficiently manage our email communications. This role is crucial for ensuring timely responses, maintaining a well-organized inbox, and supporting overall communication efficiency. The ideal candidate will possess excellent written and verbal communication skills, including fluency in English, and a proactive approach to managing information flow. Efficient Email Handling: Monitor incoming emails, prioritize responses, and ensure all inquiries are addressed promptly and professionally. Inbox Organization: Develop and maintain a system for organizing and archiving emails to ensure easy retrieval of information. Drafting and Sending Emails: Compose clear, concise, and professional emails on behalf of the team or individual, as required. Filtering and Categorization: Implement strategies for filtering and categorizing emails to streamline workflow and identify urgent matters. Information Management: Extract key information from emails and ensure it is communicated to the relevant individuals or departments. Maintaining Confidentiality: Handle sensitive information with discretion and maintain the confidentiality of email communications. Calendar Management (if applicable): Assist with scheduling meetings and appointments based on email correspondence. Customer Service (if applicable): Provide excellent customer service through professional and helpful email communication. Developing Email Templates (if applicable): Create and maintain email templates for frequently used responses to improve efficiency and consistency. Adherence to Communication Guidelines: Ensure all email communications adhere to company policies and brand guidelines.

Role & responsibilities Warmly greet and welcome visitors, directing them to the appropriate person or department. Answer, screen, and forward incoming phone calls in a professional and efficient manner. Manage and maintain a tidy and presentable reception area. Receive, sort, and distribute daily mail and deliveries. Schedule and confirm appointments, meetings, and conference room bookings. Maintain accurate visitor logs and ensure security procedures are followed. Provide basic and accurate information in person and via phone/email. Perform clerical duties such as filing, photocopying, transcribing, and faxing. Assist with administrative tasks as needed, including ordering office supplies and coordinating catering for meetings. Handle inquiries and complaints, escalating to the appropriate personnel when necessary. Maintain confidentiality of sensitive information Qualifications: Proven work experience as a Receptionist, Front Office Representative, or similar role. Proficiency in Microsoft Office Suite (Word, Excel, Outlook). Solid written and verbal communication skills. Excellent organizational and multitasking abilities. Professional attitude and appearance. Ability to be resourceful and proactive when issues arise. Customer service-oriented with a friendly and helpful demeanor. High school diploma or equivalent; additional certification in Office Management is a plus.