Job
Description
As a Loan IQ Specialist, your primary responsibility is to ensure efficient and accurate handling of work in alignment with EST working hours. By adhering to transaction documentation, policies, and procedures, you will provide stakeholders, colleagues, and customers with a cost-effective and efficient best practice. You will work closely with Agency Relationship Managers to deliver seamless service to Borrowers and Syndicate Lenders. Monitoring and responding to all requests in a timely and professional manner, escalating issues to the Manager and Senior Manager when necessary, is a key aspect of your role. Adherence to processes, performing controls to minimize errors, and escalating events or breaches as needed are essential tasks. Administering the externally facing website, Debt Domain, processing transfer certificates, coordinating AML/KYC on Lenders, and managing the Agency PPS mailbox are among your responsibilities. You will also handle documentation distribution, coordinate bank account setups and terminations, and execute and deliver original documents. Your role involves attending Stakeholder Meetings, ensuring timely resolution of requests against SLAs with minimal errors, contributing to engagement activities and team meetings, and improving team engagement. Operational excellence, productivity, risk management, and process improvements that enhance customer service are crucial aspects of your responsibilities. To qualify for this role, you should have 4-7 years of experience as a financial services/operational banking practitioner, preferably within the Corporate and/or Institutional Bank Loan Market. Knowledge of LoanIQ, SWIFT, and RTGS is essential. Strong interpersonal skills, time management, prioritization capabilities, adaptability in a fast-paced environment, and a commitment to learning are key requirements for this position.,