Analyst, Branch Manager, Consumer Banking Group

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.

Responsibilities

• Lead and manage the branch team to achieve business targets and key performance indicators in alignment with the Consumer Banking Group's strategic goals.
• Oversee daily branch operations, ensuring strict compliance with regulatory standards, internal policies, and risk management frameworks.
• Drive customer service excellence by fostering a customer-centric culture and resolving complex customer queries effectively.
• Coach, mentor, and develop branch staff to enhance their professional capabilities, performance, and career progression.
• Collaborate with internal stakeholders to implement marketing campaigns, wealth management initiatives, and digital banking adoption.
• Monitor and analyze branch performance metrics to identify areas for improvement and implement strategic corrective actions.

Requirements

• Bachelor’s degree in Business Administration, Finance, or a related discipline.
• Proven leadership experience in branch banking, wealth management, or financial services distribution.
• Strong understanding of consumer banking products, financial advisory processes, and regulatory compliance standards.
• Demonstrated ability to lead, motivate, and develop a high-performing, diverse team.
• Excellent interpersonal, decision-making, and problem-solving skills.
• Track record of driving business growth and delivering exceptional customer service.

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

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