Responsibilities: * Manage incoming customer calls & emails * Maintain high NPS score through exceptional service * Uphold company values & policies at all times * Collaborate with teams on process improvements
A Customer Care Executive is responsible for handling customer interactions through calls, emails, or chats, ensuring timely resolution of queries and complaints. The role involves providing accurate information about products or services, maintaining customer satisfaction, and escalating issues when necessary. Strong communication skills, patience, and problem-solving ability are key to success in this role.