The Receptionist is responsible for providing superior customer service by focusing on the individual needs of each customer and recommending the appropriate service while directing the customer as to where to go next, according to the outlined procedures that follow. Front Desk Activities Handling the incoming calls Making few outbound calls for existing customers Greeting customers Admin activities when required
Role & responsibilities A hostess greets guests, manages reservations, and coordinates seating arrangements with the waitstaff. She is often the first point of contact for customers and helps set the tone for their dining experience. Hostesses may also assist with taking drink orders, providing menus, and ensuring overall guest satisfaction.