Specialist Customer Care Support Barclays

0.0 - 3.0 years

0 Lacs

noida, uttar pradesh

On-site

As a Specialist Customer Care at Barclays, you will play a key role in managing operations within a specific business area. Your responsibilities will include maintaining processes, risk management initiatives, and ensuring compliance with relevant regulators. It will be crucial for you to take ownership of your work and ensure that it aligns with the applicable rules, regulations, and codes of conduct. To excel in this role, you should possess the following critical skills: - Excellent understanding of AML/KYC terminology - Strong verbal and written communication skills - 0-24 months of relevant experience - Graduate/Post-Graduate in any discipline (Freshers are welcome, preferably Graduate Fresher) - Knowledge of AML/KYC controls including front-end systems, applications, data sources, and back-end controls - Outstanding analytical and investigative skills - Experience in working in BPO - Flexibility in working hours and ability to adapt to changing shift patterns Your performance may be evaluated based on essential skills such as risk and controls, change and transformation, business acumen, strategic thinking, and digital and technology proficiency, in addition to job-specific technical skills. This position is based in Noida. **Purpose of the role:** To deliver exceptional customer service by addressing complex customer needs and requests effectively. **Accountabilities:** - Providing customer service through various communication channels like chat, email, and phone - Meeting specific customer requirements to offer personalized resolutions - Collaborating with different teams to harmonize customer care processes - Identifying areas for process improvement and recommending changes - Developing and implementing procedures and controls to enhance customer care efficiency - Creating reports and presentations on customer care performance for internal stakeholders - Implementing industry best practices to enhance customer care effectiveness **Analyst Expectations:** - Meeting stakeholder and customer needs through operational excellence and superior service - Performing tasks promptly and to a high standard - Collaborating with team members to execute work requirements - Identifying and escalating policy breaches when necessary - Taking ownership of customer service and operational tasks - Managing risks and strengthening controls in your work - Understanding your role and its contribution to overall objectives - Building relationships with stakeholders and customers to address their needs effectively All colleagues are expected to embody the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship, as well as the Barclays Mindset of Empower, Challenge, and Drive.,

Posted 1 day ago

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