Description Apply Now Share A ServiceNow BSA is responsible for gathering requirements, developing illustrations, proposing scalable design and translate business requirements into ServiceNow technical requirements within the ServiceNow platform. They work closely with business stakeholders, administrators, and IT teams to analyze, support and deliver business driven requirements. Candidate will be responsible for refined requirements, implement best practices, UI/UX and align ServiceNow solutions with business objectives. Key Responsibilities Gather, analyze, document, and manage business and user requirements (both functional and non-functional) to effectively recommend and functionally design technology solutions that best address the requirements. Identify potential solutions for the business and provide input to issues or risks (through solid knowledge of the business and user requirements). Identify project interdependencies and communicate requirement/scope issues and participate in driving them to resolution for inclusion in the functional specifications. Understanding of ITSM, CMDB, Service Catalog, Service Portal modules of ServiceNow technology is essential to provide a good user experience for the stakeholders. Ability to design user friendly solutions using the strengths of the platform is required. Strong understanding of integration design, protocols, and handshake in the ServiceNow platform is needed. Translate business and user requirements in to detailed system requirements, swim lanes, data models and user flows for the ServiceNow technology organization and manage all changes to the source documents. Ability to groom user stories, define acceptance criteria and ensure end to end delivery of projects in ServiceNow. Ensure appropriate bi-directional tracing of project modifications back to business and user requirements. Complete project work objects and deliverables using Ameriprise standards. Facilitate walk-through of project deliverables. Assist with the development of the testing strategy - plan thorough requirements testing. Demonstrate expert level knowledge in all systems, processes and data relating to the assigned business or project. Leverage domain expertise and analyst practice expertise to provide the most effective solutions to the business partners in the most efficient means possible. Select appropriate analysis techniques and tools (process modeling, use cases, etc.) for each project. Educate business partners on systems capabilities and the feasibility of developing specific solutions. Leverage technical knowledge and business acumen to manage effective working relationships with technology teams and business partners at management and end user levels. Work effectively in a team environment to ensure that solution delivery is on time, within cost estimates and meets business needs. Negotiate technical and non-technical solutions that both satisfy the business users and conform to the technical architecture. Prepare estimates of Business System Analyst work efforts for assigned projects. Complete all support documentation on assigned projects, including creating and updating all user and technical procedures/manuals, operational support documentation and archival of all related project documentation. Define and monitor all implementation tasks such as the production check-out process, including review of reports, data files and Online screens to ensure technical solutions perform according to the specifications and meet defined business requirements. Required Skills & Qualifications Technical Expertise: Strong expertise in JavaScript, and ServiceNow development frameworks. Deep knowledge of ITSM, ITOM, CMDB, HRSD, SecOps, CSM, and custom application development on ServiceNow. Proven experience in enterprise-wide integrations and ServiceNow architecture design. Experience in CI/CD, DevOps methodologies, and Agile/Scrum development. Preferred Qualifications Experience with HRSD, ITSM, Service Catalog and integrations in ServiceNow. Strong understanding of ITIL, Agile methodologies, and enterprise IT operations. Demonstrated ability to lead and develop high-performing teams in a fast-paced environment. Certifications ServiceNow Certified System Administrator (CSA), Experience Required Bachelor’s or master’s degree in computer science, IT, or a related field. 5+ years of experience as a ServiceNow BSA, including leadership roles. About Our Company Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U.S. based financial planning company headquartered in Minneapolis with a global presence. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So if you're talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP. Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law. Full-Time/Part-Time Full time Timings (4:45p-1:15a) India Business Unit AWMPO AWMP&S President's Office Job Family Group Technology Requisition Number R25_0000001662 Show more Show less

Description Apply Now Share The candidate will be responsible to work with advisors and clients regarding service issues, requests, policies, procedures, and information on accounts. Direct communication with clients and advisors to assist them with their queries, open issues and resolve high level problems over the phone in timely manner. Emphasis is on creating and delivering a unique client experience that defines and differentiate advisors’ practices. To provide brilliant customer service by responding to advisor and client inquires in fact pace, customer-focused environment. Key Responsibilities First point of contact regarding service issues, troubleshooting, and enter complex service requests into appropriate systems for resolution Educate clients and advisors on newly implement services, systems, or procedures for efficient self-service Process complex service transactions, or resolve account service casework, which have been initiated by web-based or paper forms utilizing computer applications in a timely manner in order to meet/exceed Service goals Interact directly with customers, inbound/outbound phone queue, to provide accurate and immediate solutions to transaction and service request. Utilize internal computer applications and enter all information in the appropriate system Participate in Team meetings, huddles, and brainstorming sessions to discuss process updates, operational issues and identify process improvement opportunities Required Qualifications Graduate/ Post- Graduate in finance / commerce/ business management/ operations discipline Minimum 1-3 years of relevant work experience Strong written and spoken communication skills Ability to explain complex policies or concepts in time bound manner Excellent customer service skills Ability to explain complex policies or concepts in a straightforward, easy-to-understand manner Preferred Qualifications Up to 3 years of customer service experience Exposure to Financial services industry with knowledge of products and services in Securities & Brokerage Operations & Insurance sector About Our Company Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U.S. based financial planning company headquartered in Minneapolis with a global presence. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So if you're talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP. Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law. Full-Time/Part-Time Full time Timings (8:00p-4:30a) India Business Unit AWMPO AWMP&S President's Office Job Family Group Client Service Requisition Number R25_0000001308 Show more Show less

Description Apply Now Share This role will drive, enable and administer the development of capabilities in the management of reference data, data warehouse, data lake and ongoing/future business transition to India. In a proper and timely manner, oversee the establishment of new equity, fixed income, and derivative securities, which can entail the setup and review of the securities specific details, maintaining of the security data within the Security Master systems (e.g. Aladdin and GSSM), maintaining Data warehousing (ODWM) and ensuring that the data is properly flowing to all pertinent downstream systems. Key Responsibilities Information and Data Management - Production Support (70%) Play a key role in the development of reference data, data warehouse(ODWM) and data support team in India and manage a process sync between onshore/offshore teams across region to develop functionality and processes that meet the needs of all users and stakeholders of our data. Oversee the proper and timely establishment of new equity, fixed income, and derivative securities. Set up and review securities specific details and maintain of the security data within the Security Master systems (e.g. Aladdin and GSSM). Use data from a variety of sources to analyze complex business issues as well as incorporating company and industry knowledge to answer business questions, identify issues, and recommend corrective courses of action. Monitor and resolve exceptions from data management supported business and technology systems, which could include not only security data, but positions, analytics, accounts, reference, and other enterprise data. Work with our various technology partners to assist in resolving system outages, as well as assisting throughout a testing program during the implementation of upgrades or new security related systems. Communicate action plans, priorities, and recommendations to business managers, technology, business partners, and external partners. Provide both regularly scheduled, as well as ad hoc maintenance, of the data via reports and queries of various databases, in addition to requests made by both internal clients and management. Pro-actively identify areas for potential process improvements and effectively communicating them to management. Support data quality activities to ensure data from source systems is accurate, current, consistent and fit for purpose with the team supporting data quality investigations as required. Process and Procedure Management (10%) Define, develop and update SOP, processes and procedures in regular intervals. Support the development and update of operating procedures and documentation, reflecting current policies and data standards. Drive continuous improvement, driving positive change and improved processes, organization and documentation. Management & Service Delivery (20%) To lead, mentor and operationally manage a team of data associates, so that the service provided is efficient, effective and meets the needs of business partners and clients. Develop teamwork and balance the strengths of individuals, allocating responsibilities and priorities as appropriate, measuring performance and setting targets. Co-ordinate team workload and ensure excellent service to customers and adherence to defined and agreed service levels. Contribute to relevant management meetings and provide subject matter expertise Conduct and support the delivery of training in the use of data, particularly reference data and latest technologies & tools and financial market. Perform any other duties commensurate with the grade and level of responsibility. Required Qualifications Proficient in MS Office applications Strong communication skills (written / oral), interpersonal skills & strong decision making abilities Ability to collaborate and work effectively with peers, staff and business partners Sound knowledge of Capital Markets (esp. Securities, Funds, and Forex Markets) Experience in Information management/reference data functions for at least 5 years with excellent problem solving and strong analytical abilities Preferred Qualifications People management skills Process Improvement experience Experience with VBA and SQL About Our Company Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U.S. based financial planning company headquartered in Minneapolis with a global presence. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So if you're talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP. Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law. Full-Time/Part-Time Full time Timings (8:00p-4:30a) India Business Unit AWMPO AWMP&S President's Office Job Family Group Mutual Fund Operations Requisition Number R25_0000001714 Show more Show less

Description Apply Now Share Develop, verify, and validate UAT test cases/plan for data platforms, interfaces and reporting systems Create custom test data, test scripts, and queries to be executed on the database Validate end to end functionality and enhancement requests Work closely with the Team Lead on implementing more effective testing solutions Key Responsibilities Contribute to an agile team by driving user story analysis and feature grooming, designing, and developing thorough test scripts. Write complex SQL queries against large datasets in AWS Develop and maintain BDD test scenarios and regression plans Participate in test development life cycle including requirements analysis and design Business Intelligence testing involving the validation of DataMart, ODS, Data models and SSRS reports. Understand data flow and test strategy for ETL, Data warehouse and Business Intelligence testing ETL testing of mapping, transformations and data pipeline Write advanced SQL queries for ETL/data warehousing/Business Intelligence testing Work with the team to continually improve test processes and practices based on inspection/adaption of previous iterations and to ensure adherence to process, tools and metrics standards within the project team Document test results and defects and support defect triage and resolution. Required Qualifications Demonstrated excellent hands-on personal computer and organizational skills, Familiar with advanced features in MS Word, MS PPT Familiar with formulas and complex spreadsheets. Ability to write embedded formulas are essential. Exposure to VBA macro development within MS Excel An understanding of software QA/ QE methodologies/ tools/ processes. Good experience with Manual Functional testing and Automation scripting. Experience with defect management applications like, Jira, xRay Knowledge of DEVOPS, Continuous Integration, Continuous Development Environments Experience in designing, developing, debugging and executing automation scripts Must have hands on experience working on or designing test automation frameworks using tools like Alteryx/Selenium/Java/Python Understanding of SQL and data sets Ability to write SQL queries and understand data retrieval, formatting, and integration. Ability to understand Database architecture concepts. Familiarity with Back and Middle Office technology. Solid analytical, quantitative and problem-solving skills, with the ability to interpret data, reach conclusions and take action. Ability to understand technology as it relates to business and may require product or system certifications. Ability to communicate technology related information clearly to different audiences and clearly detail implementation processes. Strong relationship within the department and across business functions. Bachelor’s degree or equivalent work experience. 1+ years’ experience in the financial services industry Strong leadership competencies and execution skills by way of cross-collaboration and workflow facilitation with multiple internal business partners. Must be highly responsive and proactive in a fast-paced changing environment. Preferred Qualifications Experience in Functional Testing/Integration Testing/Regression Testing/System Testing/ E2E Testing and Acceptance Testing Experience on Alteryx is preferred. Strong oral and written communication skills, including presentation skills (MS Visio, MS PowerPoint). Have experience working on agile and scrum methodology. About Our Company Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U.S. based financial planning company headquartered in Minneapolis with a global presence. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So if you're talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP. Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law. Full-Time/Part-Time Full time Timings (2:00p-10:30p) India Business Unit AWMPO AWMP&S President's Office Job Family Group Business Support & Operations Requisition Number R25_0000000522 Show more Show less

Description Apply Now Share Develop, verify, and validate UAT test cases/plan for data platforms, interfaces and reporting systems Create custom test data, test scripts, and queries to be executed on the database Validate end to end functionality and enhancement requests Work closely with the Team Lead on implementing more effective testing solutions Key Responsibilities Contribute to an agile team by driving user story analysis and feature grooming, designing, and developing thorough test scripts. Write complex SQL queries against large datasets in AWS Develop and maintain BDD test scenarios and regression plans Participate in test development life cycle including requirements analysis and design Business Intelligence testing involving the validation of DataMart, ODS, Data models and SSRS reports. Understand data flow and test strategy for ETL, Data warehouse and Business Intelligence testing ETL testing of mapping, transformations and data pipeline Write advanced SQL queries for ETL/data warehousing/Business Intelligence testing Work with the team to continually improve test processes and practices based on inspection/adaption of previous iterations and to ensure adherence to process, tools and metrics standards within the project team Document test results and defects and support defect triage and resolution. Required Qualifications Demonstrated excellent hands-on personal computer and organizational skills, Familiar with advanced features in MS Word, MS PPT Familiar with formulas and complex spreadsheets. Ability to write embedded formulas are essential. Exposure to VBA macro development within MS Excel An understanding of software QA/ QE methodologies/ tools/ processes. Good experience with Manual Functional testing and Automation scripting. Experience with defect management applications like, Jira, xRay Knowledge of DEVOPS, Continuous Integration, Continuous Development Environments Experience in designing, developing, debugging and executing automation scripts Must have hands on experience working on or designing test automation frameworks using tools like Alteryx/Selenium/Java/Python Understanding of SQL and data sets Ability to write SQL queries and understand data retrieval, formatting, and integration. Ability to understand Database architecture concepts. Familiarity with Back and Middle Office technology. Solid analytical, quantitative and problem-solving skills, with the ability to interpret data, reach conclusions and take action. Ability to understand technology as it relates to business and may require product or system certifications. Ability to communicate technology related information clearly to different audiences and clearly detail implementation processes. Strong relationship within the department and across business functions. Bachelor’s degree or equivalent work experience. 4+ years’ experience in the financial services industry as a Tester Strong leadership competencies and execution skills by way of cross-collaboration and workflow facilitation with multiple internal business partners. Must be highly responsive and proactive in a fast-paced changing environment. Preferred Qualifications Experience in Functional Testing/Integration Testing/Regression Testing/System Testing/ E2E Testing and Acceptance Testing Experience on Alteryx is preferred. Strong oral and written communication skills, including presentation skills (MS Visio, MS PowerPoint). Have experience working on agile and scrum methodology. About Our Company Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U.S. based financial planning company headquartered in Minneapolis with a global presence. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So if you're talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP. Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law. Full-Time/Part-Time Full time Timings (2:00p-10:30p) India Business Unit AWMPO AWMP&S President's Office Job Family Group Business Support & Operations Requisition Number R25_0000001341 Show more Show less

Description Apply Now Share The candidate will be responsible to work with advisors and clients regarding service issues, requests, policies, procedures, and information on accounts. Direct communication with clients and advisors to assist them with their queries, open issues and resolve high level problems over the phone in timely manner. Emphasis is on creating and delivering a unique client experience that defines and differentiate advisors’ practices. To provide brilliant customer service by responding to advisor and client inquires in fact pace, customer-focused environment. Key Responsibilities First point of contact regarding service issues, troubleshooting, and enter complex service requests into appropriate systems for resolution Educate clients and advisors on newly implement services, systems, or procedures for efficient self-service Process complex service transactions, or resolve account service casework, which have been initiated by web-based or paper forms utilizing computer applications in a timely manner in order to meet/exceed Service goals Interact directly with customers, inbound/outbound phone queue, to provide accurate and immediate solutions to transaction and service request. Utilize internal computer applications and enter all information in the appropriate system Participate in Team meetings, huddles, and brainstorming sessions to discuss process updates, operational issues and identify process improvement opportunities Required Qualifications Graduate/ Post- Graduate in finance / commerce/ business management/ operations discipline Minimum 1-3 years of relevant work experience Strong written and spoken communication skills Ability to explain complex policies or concepts in time bound manner Excellent customer service skills Ability to explain complex policies or concepts in a straightforward, easy-to-understand manner Preferred Qualifications Up to 3 years of customer service experience Exposure to Financial services industry with knowledge of products and services in Securities & Brokerage Operations & Insurance sector FINRA licenses (SIE, Series 6) would be additional advantage About Our Company Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U.S. based financial planning company headquartered in Minneapolis with a global presence. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So if you're talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP. Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law. Full-Time/Part-Time Full time Timings (8:00p-4:30a) India Business Unit AWMPO AWMP&S President's Office Job Family Group Client Service Requisition Number R25_0000001216 Show more Show less

Description Apply Now Share We are looking for a dynamic and experienced HR Systems Administrator to join our Global HR Systems team. In this role, you will provide technical expertise and oversight for Workday, Cornerstone LMS, HR ServiceNow, and other HR Systems. Your primary responsibilities will include maintaining and enhancing Workday modules and other HR Systems, consulting with business stakeholders to identify requirements, designing and implementing solutions, and providing functional and systematic support for complex system issues. You will focus on continuous improvement of system processes to drive efficiencies, reduce risk and support a superior employee experience. Key Responsibilities Product Management and Expertise: Serve as the Product Manager and subject matter expert for key Workday modules. Partner with HR Systems Leadership, HR Centers of Excellence, and Technology teams to develop a common roadmap for continuous system improvements in support of ongoing business needs. System Maintenance and Enhancement: Maintain, monitor, and enhance the technical and functional aspects of Workday and other HR Systems as needed. This includes managing integration points with vendors or other internal systems. Stakeholder Collaboration: Partner with HR Systems leadership, HR COE, and other stakeholders to review and prioritize system enhancement requests. Identify and clarify business requirements, create functional specifications, and configure business processes. Consult with partners to align on the best solutions to meet requirements. Create and execute test scenarios to ensure successful implementation of new functionality. Collaborate with the business and Technology teams to review and test applicable system integrations and functionality. Issue Resolution and Risk Management: Troubleshoot issues using technical expertise and propose creative system solutions to solve complex system issues quickly. Proactively evaluate potential risks and issues to identify opportunities or gaps, create solutions, and lead the implementation of changes to improve system performance. Stay up to date on HR System releases, fixes, and best practices. Training and Mentorship: Provide coaching to other HR Systems team members in specific areas of expertise through knowledge sharing and mentorship. Partner with internal HR COE teams to communicate changes for updates and releases to ensure a superior user experience. Required Qualifications 5+ years of Workday system configuration experience in at least 2 modules (HCM, Payroll, Benefits, etc.). 3+ years in core HR processes (e.g., payroll, tax, benefits, recruiting). Strong consultative skills; proven ability to translate business needs into HR system design and configuration. Experience with test case development and execution. Success in implementing system enhancements that deliver measurable results. Strong analytical skills with high accuracy in a fast-paced environment. Excellent documentation skills for clear configuration notes and test cases. Strong critical thinking and situational decision-making abilities. Effective both independently and in team settings within dynamic environments. Post-implementation support experience. Preferred Qualifications Experience with HR systems like HR ServiceNow, Cornerstone, STAR Compliance, or other cloud-based/SaaS platforms. Workday Pro Certification Strong written and verbal communication skills for interacting with leaders and partners. Proven ability to manage multiple projects in various roles. About Our Company Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U.S. based financial planning company headquartered in Minneapolis with a global presence. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So if you're talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP. Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law. Full-Time/Part-Time Full time Timings (2:00p-10:30p) India Business Unit AWMPO AWMP&S President's Office Job Family Group Human Capital Requisition Number R24_0000003602 Show more Show less

Description Apply Now Share Provide administrative support to Field Registered Principals (RP) which includes preparation and documentation of the practice assessment, reviewing of reports and following up with advisors, following up with RPs on open tasks, creation of supervisory documentation, and other varied tasks. Key Responsibilities Assist with preparation for Practice Assessments, including compiling reports as needed, gathering documents for each Field Registered Principal review, completing relevant sections on the Practice Assessment document, and collecting follow-up as directed by each Field Registered Principal. Prepare for and meet with each Field Registered Principal at least weekly to review outstanding items in the office, assist with follow-up requests as needed, help prepare for the SRRM monthly 1-1, and schedule meetings on the calendar as needed. Attend regional compliance meetings as directed. Ensure that thorough and timely supervisory documentation is uploaded to the RPD Tool and recorded in the Supervisory Tracker and assist with all SAT uploads Review various reports and follow up with applicable advisors. Help RPs prepare and document on-site security inspections/site reviews, LinkedIn reviews, Internet reviews. Work with each Field Registered Principal to ensure discipline is appropriately documented in the corresponding valuation and required follow-up is tracked in that evaluation. Proactively reach out to Field Registered Principal on overdue tasks and assist with Follow-up requests as needed. Work with each RP to ensure discipline is appropriately documented in the corresponding evaluation and required follow-up is tracked in that evaluation. Assist with the creation of disciplinary letters, evaluations, and RPD#s to track follow-up. Ensure that SRRM reviews all disciplinary letters before delivery. Also, ensure that completed and signed letters, along with subsequent follow-up, are uploaded to the respective evaluations. Assist with the collecting and logging of advertising in the RPD Tool and the Supervisory Tracker. Participate in regional compliance meetings as required (e.g., 1-1 monthly with the SRRM, monthly RP 1-1s with the SRRM, etc.). Required Qualifications Experience working in a client service environment. Comfortable and able to "lead up" to Branch Managers/ RPs when needed. Able to manage multiple priorities and prioritizes effectively. Able to independently work with minimal supervision. Detail orientated and analytical skills. Good organization and time management skills. Able to communicate with all levels within the organization. Process oriented and can work with a team. Strong computer and software skills specifically Excel, OneNote, Adobe, and Word. Preferred Qualifications Intermediate level of MS Excel and MS Access. Knowledge of US financial system, regulatory environment, financial products/services. About Our Company Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U.S. based financial planning company headquartered in Minneapolis with a global presence. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So if you're talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP. Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law. Full-Time/Part-Time Full time Timings (4:45p-1:15a) India Business Unit AWMPO AWMP&S President's Office Job Family Group Business Support & Operations Requisition Number R25_0000001692 Show more Show less

Description Apply Now Share Role he/she primary role is to ensure that standard methodology, processes and tools are developed that provide repeatable results and are adopted across the user community. The IT Service Delivery group manage the delivery of all infrastructure and applications used by the business. The function of this role is to manage and enforce the day-to-day service management processes defined for the operation of these systems. Including: ITSM Process Consulting for CM/KM/EM but primarily problem management Service Level Reporting Continuous Service Improvement Data Analytics & Data Visualization ServiceNow Operations Major Incident Management IT Asset Management (HAM & SAM) Understanding around Cloud Technologies (AWS, Azure) Understanding around Data Warehouse Principals Key Responsibilities Major Areas of Accountability: Provide appropriate governance oversight to ensure that the practitioner community is adhering to standard methodology, processes, and practices. Define the organizational measures required to determine the state of the practice area and if practitioners are operating successfully. Develop and administer the tools required to effectively measure practitioner skill assessments. Lead the development of a continuous feedback process for practitioners to identify process improvements. Technology analytics process Ownership, Championship & Improvement Thorough understanding of technology assets/environments/services, business needs and SLAs. Lead the creation and management of processes and reports that provide insight into improvement opportunities. Delivery Build and lead a Team of ITIL Service Management Professionals. Act as the Services Process Manager for the Problem, Change, Knowledge & Event Management processes and the workflows associated with each. Partner with adjacent services team leaders to deliver our service operations strategic plan and roadmap. Define, implement, and maintain the key performance indicators (KPIs) of the services including the generating and distributing of reports to measure the effectiveness and value of the services. Chair the operational review cadence for internal governance related to service performance against our KPIs and targets. Conduct root cause analysis/postmortem meetings and facilitates the problem management process for lessons learned and preventive recurrence. Manage and drive the incident and change management processes to always ensure operational stability. Develop framework and serve as a facilitator of audits and assessments to ensure processes and services are fit for purpose and support the mission. Serve as an expert analyst and advisor to plan, manage, and execute Process Improvement & partner with Data Science team in finding potential use cases for ITSM Intelligent Automation ( AI ML ). Knowledge of ServiceNow Predictive Analytics & other ML Tools. Python & R Scripting is good to have. Knowledge of PowerBi & advance ServiceNow reporting. Manage employee performance, setting objectives, and conducting regular team and individual performance reviews. Create and build relationships with key business stakeholders Decision Making Authority: Frequently interacts with subordinate supervisors, customers, and/or functional peer group managers, normally involving matters between functional areas, other company divisions or units, or customers and the company Interacts with the VP of Managed Services and the Business Unit Constituents to rationalize, enhance and evolve our Managed Service offerings. Continuous Improvement Work with application teams to determine the impact of application changes to the monitors configured for an application and determine if any changes or additions are required. Assist teams in identifying monitoring requirements and implementing the appropriate monitors to achieve the desired results. Use experience, expertise, and data analysis to collaborate with manager and team members in the identification of corrective action to increase efficiency, improve performance and meet or exceed targets. Identify scope of process improvements & logging defects or enhancements for the same in ServiceNow. Participate in ITSM Process enhancement, defect fixes & thoroughly test them in ServiceNow Lower environment. Able to keep all the process documents & SharePoint site up-to date. Required Qualifications Bachelor’s degree in Business, Computer Science, Information Technology or related field; or equivalent work experience. 10-15 years’ experience in project execution role across the solution delivery life cycle (e.g. requirements, analysis, testing, and implementation). Demonstrated proficiency in assigned practice area (including general practice, methodology, tools and processes). Superior written and verbal communication skills; to include developing executive level presentations. Proven practice area leadership experience, including ability informally lead and mentor peers across the practice community. Effective at building and maintaining a resource network; demonstrated skills in building effective business consulting relationships. ITIL Foundation or Expert certification Work experience of Service Management tools, preferably ServiceNow Excellent communication skills & practices delivery of ITIL process training sessions. This role require managing Team Leaders & individual contributors across TI Operations Preferred Qualifications ServiceNow Operations Data Science for ITSM Intelligent Automation ITIL Expert PowerBI Flexera One Process consulting Training & Coaching About Our Company Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U.S. based financial planning company headquartered in Minneapolis with a global presence. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So if you're talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP. Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law. Full-Time/Part-Time Full time Timings (2:00p-10:30p) India Business Unit AWMPO AWMP&S President's Office Job Family Group Technology Requisition Number R25_0000001749 Show more Show less

Description Apply Now Share Principal Lead-Identity Management and Governance Key Responsibilities Principal Lead-Identity Management and Governance is a high-visibility role responsible for leading Privileged Account Management (PAM) and governance initiatives in an Independent Contributor level, with a strong focus on cloud governance, including securing credential/key management tools. This individual will drive governance activities that ensure appropriate access controls and safeguard the confidentiality, integrity, and availability of enterprise systems and data through effective security controls. The role also includes validating compliance with information security policies and standards and raising awareness among stakeholders to help maintain a secure application and infrastructure environment. Key Responsibilities: Major Areas of accountability: Information Security Governance Identity & Access Governance Privileged Account Governance Policy/Procedure Management and Enforcement Reporting/Metrics Incident Management Education of Security Standards Provide timely and effective governance for the firm's information security tools, processes and practices in the Identity space. Use standard technology monitoring tools to monitor assigned environments and/or technical assets and identify/detect behavior outside of established standards. Escalate key security issues to the appropriate team to be addressed. Assist with security assurance testing activities. Monitor compliance with information security and identity policies and practices and any applicable laws. Assist with internal and external security risk assessments, risk analysis and application or system-level access reviews and attestations. Coordinate / Facilitate reviews for different platforms across the enterprise on a periodic basis. Assist with the research, development, continuous improvement and implementation of identity policies, procedures, standards, and processes based on compliance requirements and industry best practices. Document the identity governance requirements, processes and procedures with focus on continuous improvement using Automation [script / process based]. Enforce information security and identity policies and procedures by reviewing violation reports, investigating possible exceptions, and documenting controls. Prepare status reports on identity and access matters that are used for a variety of purposes - tracking and monitoring security breaches, investigative activities, remediation plan management and risk management & compliance reporting. Location: Noida/Hyderabad Shift Timings: 2:00 -10:30 pm Cab Provided: Yes Required Qualifications: Bachelor’s degree in Computer Science, Management Information Systems, or related technical field; or equivalent work experience. 10+ years of experience in Information Security Services or related technical field. Work experience that spans the Identity & Access Management or Governance, Risk, and Compliance security domains. Working knowledge of information security and computer network/system access technologies. Experience working in the financial services industry or other highly regulated/compliance-oriented environments. Effective verbal and written communication skills that include the ability to describe highly technical concepts in non-technical terms. Very good understanding of security controls, monitoring systems and regulatory/business drivers that impact security policies and practices. Working with business users on platform related questions/issues The successful candidate will need to demonstrate proficiency in atleast one of below verticals: Privileged Account Management Capabilities, Services and Processes using tools such as CyberArk and / or Competitor tools like Delinea, Arcon, BeyondTrust, Hashicorp. At least one of the following Cloud Governance technologies: AWS, Azure, GCP with experience in securing key services such as AWS Secrets Manager or Azure KeyVault. In addition, the successful candidate will need to meet below requirements: Interested in gaining broad experience in Information Security Services [must have] First level knowledge and/or demonstrated technical ability to understand code and technology infrastructure in multiple environments with experience in the below languages [Powershell, Python, Regular expressions-based programming] Demonstrated basic understanding of the Software Development Lifecycle (SDLC) and programming/development procedures. Effective oral and written communication skills along with logical, analytical, and abstract thinking skills. Strong attention to detail, follow-through, and time management skills. Demonstrated aptitude to quickly learn and apply new tools and processes Defining business, user, and systems requirements Developing user acceptance test plans Developing, document, test and modify new and existing code Developing working knowledge of systems and processes Business Analysis Building Process Flows Presentations (Creating and Delivering) Risk Identification and Remediation Project Management Project Coordination Reporting (SQL queries to databases) / Correlation ITIL (Change, Problem, Incident, Configuration) Management Preferred Qualifications: Basic knowledge and experience with: Operating Systems (Windows, UNIX, Mainframe, etc.) Directories/LDAP Constructs (Active Directory, Oracle, etc.) Databases/RDBMS Constructs (Oracle, SQL, DB2, MS SQL Server etc.) Authentication / Authorization Constructs (Directory, Hybrid, Native Source) Data Formats (XML, CSV, etc.) Identity & Access Governance Capabilities: Role Based Access Controls (RBAC) Provision / De-Provisioning Access Request Privileged Access/Credential Management Privileged Access Management Suites CyberArk Development / Programming / Scripting SQL for Oracle or MS SQL Java EE Compliance Types (GLBA, HIPAA, IT Compliance, NERC, PCI, SOX, etc.) Service Organization Controls (SOC1, SOC2) About Our Company Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U.S. based financial planning company headquartered in Minneapolis with a global presence. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So if you're talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP. Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law. Full-Time/Part-Time Full time Timings (4:45p-1:15a) India Business Unit AWMPO AWMP&S President's Office Job Family Group Technology Requisition Number R25_0000001773 Show more Show less

Description Apply Now Share We are seeking an experienced and visionary Vice President to lead our technology initiatives and drive innovation across our organization. The ideal candidate will possess curiosity, drive to make a change with a sense of urgency, competent in current and emerging technologies, coupled with strong leadership skills and strategic thinking capabilities. As Vice President of Technology – Cloud Transformation and Strategy, you will be responsible for developing and implementing technology strategies that align with our company's overall business objectives, ensuring that our technological resources are effectively utilized to achieve maximum efficiency and competitive advantage. Key Responsibilities Leadership and Strategy: Sets company the vision, strategy, and roadmap for Cloud Engineering and Governance in alignment with global enterprise goals. Build, lead, mentor, and inspire a geographically distributed team of ~250 professionals (cloud architects, engineers, FinOps, SecOps, DevOps, governance specialists). Collaborate with senior executives to align cloud initiatives with business objectives. Cloud Engineering Oversee the delivery of various functions of multi-cloud environments (AWS, Azure). Drive automation, Infrastructure as Code (IaC), and DevSecOps practices. Lead efforts around cloud modernization, containerization (Kubernetes, serverless), and platform engineering. Governance And Compliance Implement robust cloud governance frameworks (policies, security controls, tagging, chargeback models). Ensure compliance with internal standards (e.g., SOC2, ISO, GDPR, guidelines for cloud). Lead FinOps practices for cloud cost optimization and accountability. Operational Excellence Define and monitor SLAs, KPIs, and OKRs for cloud reliability, performance, security, and efficiency. Build capabilities around incident management, resilience engineering, and continuous improvement. Partner with InfoSec, Risk, and Audit teams for proactive risk management and reporting. Talent And Culture Attract, develop, and retain top cloud talent; build career growth pathways within the team. Champion a culture of innovation, learning, agility, and ownership. Required Qualifications 15+ years of experience in technology, with at least 7+ years leading large Cloud Engineering and/or Cloud Governance teams. Deep expertise in public cloud platforms and cloud-native architectures. Strong understanding of cloud security, compliance, cost management, and operational best practices. Proven experience managing large, matrixed, distributed teams (preferably 200+ people). Excellent stakeholder management and executive communication skills. Bachelor’s or master’s degree in computer science, Engineering, or related field. About Our Company Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U.S. based financial planning company headquartered in Minneapolis with a global presence. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So if you're talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP. Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law. Full-Time/Part-Time Full time Timings (2:00p-10:30p) India Business Unit AWMPO AWMP&S President's Office Job Family Group Technology Requisition Number R25_0000001818 Show more Show less

Description Apply Now Share Design and develop PowerBI dashboards to streamline reporting. Structure reports, which includes data gathering and accurate execution of reports, and comprise ad-hoc analysis. Automate report preparation and check for data integrity and quality. Key Responsibilities Reporting Leveraging data through various practice reporting to analyze complex business issues, incorporating company and industry knowledge. Review post transition metrics to identify or make observations through the data. For example, review transition track and OnboardHub metrics and data to provide the field with best results and action planning Ownership of AFIG Reporting. Owning preparation, delivery, and accuracy of reporting and related documentation for ramp up reporting, APPD for new FI Partners, etc. Replying to queries (if any) from internal customers. Prioritizing deliverables based on requirements. On-demand reports created for specific, non-routine business queries. Provides instant insights by allowing users to generate reports as needed. Supports quick decision making by providing real time data. Reporting uplift Enhances data accuracy by refining data sources. Improve efficiency through automation to reduces manual efforts. Provides deeper insights with advanced analytics. Deeper business knowledge Understanding core processes to identify inefficiencies and improvement areas. Recognizing customer needs to enhance satisfaction and loyalty. Leveraging data insights for informed strategic decision-making. Required Qualifications Strong knowledge of Microsoft Excel, PowerBI, SQL Working knowledge of Python Experience in designing reports/ dashboards in Power BI. Project management experience. Ability to manage multiple tasks/ projects and work independently. Strong logical, analytical, and abstract thinking skills. Preferred Qualifications AWS, PowerApps About Our Company Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U.S. based financial planning company headquartered in Minneapolis with a global presence. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So if you're talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP. Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law. Full-Time/Part-Time Full time Timings (11:30a-8:00p) India Business Unit AWMPO AWMP&S President's Office Job Family Group Business Support & Operations Requisition Number R25_0000001756 Show more Show less

Description Apply Now Share  Understand and apply Technology Control Framework based on industry standards to establish, promote and manage governance, risk compliance.  Implement security controls, risk assessment framework, and program that align to best practices and regulatory requirements.  Ensure and monitor effective implementations of the policies and procedures.  Inform and align decision making for information technology planning, policy and operations to meet business objectives.  Communicate the governance activities, policies and decisions with the IT Management and Business Leadership and keep them informed of IT governance decisions that will affect IT services and projects.  Work with different stakeholders to maintain up-to-date documentation for scoping, testing and remediation of technology controls  Assess audit findings / gaps including control weaknesses in coordination with different stakeholders and assist with development of management action plans.  Assess efficacy of security controls, document and report control failures and gaps to stakeholders. Provide remediation guidance and prepare management reports to track remediation activities.  Ability to communicate a deep understanding of the business and a broad knowledge of existing risk evaluation practices is expected in this role.  Carefully maintain complaint and nonconformance processing through records and tracking systems, including root cause and corrective actions.  Execute strategy for dealing with increasing number of audits, compliance checks and internal assessment processes for Ameriprise standard compliance framework/practices.  Lead the identification, assessment, and mitigation of risks across all operational, strategic, and regulatory domains.  Oversee the governance controls across technology business units, ensuring effective governance structures, executive performance evaluations, and compliance with corporate governance codes.  Work closely with senior management to define risk tolerance levels, ensuring that appropriate mitigation measures are in place.  Maintain strong relationships with key internal and external stakeholders, including the Board, senior management, regulators, auditors, and business leaders.  Provide regular updates to the Board and senior management on governance, risk, and assurance matters, including risk exposures, compliance status, and audit outcomes.  Lead the preparation of comprehensive risk and governance reports, including annual governance reports, risk assessments, and assurance reviews for the Board and senior management. Job Responsibilities Understand and apply Technology Control Framework based on industry standards to establish, promote and manage governance, risk compliance. Implement security controls, risk assessment framework, and program that align to best practices and regulatory requirements. Ensure and monitor effective implementations of the policies and procedures. Inform and align decision making for information technology planning, policy and operations to meet business objectives. Communicate the governance activities, policies and decisions with the IT Management and Business Leadership and keep them informed of IT governance decisions that will affect IT services and projects. Work with different stakeholders to maintain up-to-date documentation for scoping, testing and remediation of technology controls Assess audit findings / gaps including control weaknesses in coordination with different stakeholders and assist with development of management action plans. Assess efficacy of security controls, document and report control failures and gaps to stakeholders. Provide remediation guidance and prepare management reports to track remediation activities. Ability to communicate a deep understanding of the business and a broad knowledge of existing risk evaluation practices is expected in this role. Carefully maintain complaint and nonconformance processing through records and tracking systems, including root cause and corrective actions. Execute strategy for dealing with increasing number of audits, compliance checks and internal assessment processes for Ameriprise standard compliance framework/practices. Lead the identification, assessment, and mitigation of risks across all operational, strategic, and regulatory domains. Oversee the governance controls across technology business units, ensuring effective governance structures, executive performance evaluations, and compliance with corporate governance codes. Work closely with senior management to define risk tolerance levels, ensuring that appropriate mitigation measures are in place. Maintain strong relationships with key internal and external stakeholders, including the Board, senior management, regulators, auditors, and business leaders. Provide regular updates to the Board and senior management on governance, risk, and assurance matters, including risk exposures, compliance status, and audit outcomes. Lead the preparation of comprehensive risk and governance reports, including annual governance reports, risk assessments, and assurance reviews for the Board and senior management. Preferred Key Skills Foundational knowledge of Cloud Computing Technologies (AWS, Microsoft Azure, GCP etc.). Possess strong oral and written communication skills along with refined presentation skills and the ability to work with other departments and varying levels of management, including senior leadership. Be able to engage at all levels of the organization to organize, drive and communicate results. Good understanding of industry standards for compliance such as ISO 27001:2013, PCI DSS, and SSAE 18 SOC 1 / SOC 2 attestation standards. Defining problems, collecting, and analyzing data, establishing facts, and drawing valid conclusions Questions status quo and navigates through roadblocks. About Our Company Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U.S. based financial planning company headquartered in Minneapolis with a global presence. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So if you're talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP. Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law. Full-Time/Part-Time Full time Timings (2:00p-10:30p) India Business Unit AWMPO AWMP&S President's Office Job Family Group Technology Requisition Number R25_0000001764 Show more Show less

Description Apply Now Share PracticeSource Quality Analyst is expected to do quality check for various financial planning & non-financial planning deliverables/tasks produced by the servicing teams and provide constructive feedback on the opportunity areas basis various quality and compliance parameters. Responsibility areas also include providing mentoring/coaching support, contributing towards team objectives/initiatives to enhance advisor experience. The analyst should have good communication/feedback skills and a great sense of ownership to ensure timely completion of work with excellent quality. Key Responsibilities QA review support and feedback delivery - Reviewing deliverables/tasks produced by the servicing teams as per the process requirements as well as QA/compliance parameters and accordingly provide written feedback on the opportunity areas. Scope of work may also include providing dedicated mentoring support to the analysts from servicing teams. Skillset Upgradation on an ongoing basis to stay up-to-date and ensure support to the teams on all relevant areas and contribute toward value addition. Managing queries - Includes discussions/alignments on review feedbacks and helping the analysts understand the scenarios/feedback in order to gain more clarity and potentially avoid repetition of errors. Administrative work - Timely workflow updation, revision requests processing, responding to emails etc. Required Qualifications Preferred Qualifications Relevant working experience (Quality Assurance) Masters degree or equivalent About Our Company Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U.S. based financial planning company headquartered in Minneapolis with a global presence. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So if you're talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP. Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law. Full-Time/Part-Time Full time Timings (8:00p-4:30a) India Business Unit AWMPO AWMP&S President's Office Job Family Group Business Support & Operations Requisition Number R25_0000001807 Show more Show less

Description Apply Now Share The candidate will be responsible to work with advisors and clients regarding service issues, requests, policies, procedures, and information on accounts. Direct communication with clients and advisors to assist them with their queries, open issues and resolve high level problems over the phone in timely manner. Emphasis is on creating and delivering a unique client experience that defines and differentiate advisors’ practices. To provide brilliant customer service by responding to advisor and client inquires in fact pace, customer-focused environment. Key Responsibilities First point of contact regarding service issues, troubleshooting, and enter complex service requests into appropriate systems for resolution Educate clients and advisors on newly implement services, systems, or procedures for efficient self-service Process complex service transactions, or resolve account service casework, which have been initiated by web-based or paper forms utilizing computer applications in a timely manner in order to meet/exceed Service goals Interact directly with customers, inbound/outbound phone queue, to provide accurate and immediate solutions to transaction and service request. Utilize internal computer applications and enter all information in the appropriate system Participate in Team meetings, huddles, and brainstorming sessions to discuss process updates, operational issues and identify process improvement opportunities Required Qualifications Graduate/ Post- Graduate in finance / commerce/ business management/ operations discipline Securities Industry Essentials (SIE) & FINRA Series 6 is mandatory Minimum 1-3 years of relevant work experience Strong written and spoken communication skills Ability to explain complex policies or concepts in time bound manner Excellent customer service skills Ability to explain complex policies or concepts in a straightforward, easy-to-understand manner Preferred Qualifications Up to 3 years of customer service experience Exposure to Financial services industry with knowledge of products and services in Securities & Brokerage Operations & Insurance sector About Our Company Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U.S. based financial planning company headquartered in Minneapolis with a global presence. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So if you're talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP. Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law. Full-Time/Part-Time Full time Timings (8:00p-4:30a) India Business Unit AWMPO AWMP&S President's Office Job Family Group Client Service Requisition Number R25_0000001730 Show more Show less

Description Apply Now Share Exceptional and skilled full stack java developer having hands-on experience in designing, developing and maintaining Java based applications. Strong Full stack development skills to Develop, document, test, modify and maintain new and existing components of software applications. Learn and apply standard techniques, procedures, and criteria to the development life cycle. Through time and exposure, gain specific application and technology knowledge to participate in and contribute to the specification and design development process for components across the portfolio. Create system and operating documentation. Receive technical guidance and day-to-day direction from Leads. Key Responsibilities: We're seeking an exceptional software Engineer to drive the development of cutting-edge solutions. As a key member of our Asset Management Engineering team, you'll work on applications that support Front office and will be involved in developing and deploying the applications. To qualify for this role, you should have problem solving mindset and should be able to create features to drive our automation efforts and ensure for speedier implementations. Required Qualifications: Engineering Familiarity with different software development methodologies (Waterfall, Agile, Scrum, Kanban). Proficiency in various phases of the system development life cycle including analysis, design, programming and unit-testing. Experience with Object-Oriented Design (OOD) Experience in software development using CI/CD tools Create low level design documents (including code samples/outlines) and detailed engineering specifications based on complex business, user and non-functional (e.g., performance, reliability, balance, and controls) requirements Write code, adhering to coding standards, procedures, and techniques. Maintain integrity of existing program logic according to specifications. Complete project deliverables using the Software Development Life Cycle (SDLC). Actively participate in the code review process to ensure development work adheres to standards and specifications (including peer review and code review external to team). Test & Execute: Unit test all code and programs prior to releasing them to quality assurance. Assist quality assurance in identifying test cases and creating/mining test data to enable a thorough test of all development deliverables. Provide implementation/production support as required. Documentation: Write and/or revise system design documentation and operations documentation. Create all project related technical documentation. Required Qualifications: Bachelor’s degree in computer science, Engineering, or related field; or equivalent work experience. 2-4 years of relevant experience. Individual Contributor with knowledge of REACT (or equivalent), core Java, Spring, Spring-boot, Restful API development & support Ability to write unit tests prior to releasing them to the quality assurance (QA) team in a timely manner along with experience in libraries like Junit etc. Experience of build tools like maven, ant etc. AWS service and integrations knowledge. EKS/Docker container orchestration knowledge will be good to have. Ability to successfully translate client/business needs into software designs. Preferred Qualifications: Experience in DevOps (docker, Jenkins, Kubernetes) and microservices would be preferred Federated Identity and Authorization knowledge Knowledge of various AWS services Experience in Asset management industry About Our Company Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U.S. based financial planning company headquartered in Minneapolis with a global presence. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So if you're talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP. Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law. Full-Time/Part-Time Full time Timings (2:00p-10:30p) India Business Unit AWMPO AWMP&S President's Office Job Family Group Technology Requisition Number R25_0000001817 Show more Show less

Description Apply Now Share We are seeking a Business Analyst for our group to work across AAC department to understand the data, reporting and analytics needs of the business. This role will be primarily focused on creating new and supporting existing Reports/Dashboards. It will include the opportunities to drive efficiency in operations by automating reports/ processes. Role will also require good working knowledge of like Power BI, Python, Tableau, SQL and Salesforce Sales Cloud administration, configuration, and customization activities, good understanding of objects and relationships in Salesforce. Job Description In this role, you will support the Ameriprise Advisor Center (AAC) that provides clients with personalized financial guidance and support in a centralized distribution model where advisors and staff working in a dynamic team-based environment. This role will support the AAC operations team to deliver digital customer experience capabilities for AAC advisors and clients using Salesforce and other Ameriprise integrated technologies. We are seeking a Business Analyst for our group to work across AAC department to understand the data, reporting and analytics needs of the business. This role will be primarily focused on creating new and supporting existing Reports/Dashboards. It will include the opportunities to drive efficiency in operations by automating reports/ processes. Role will also require good working knowledge of like Power BI, Python, Tableau, SQL and Salesforce Sales Cloud administration, configuration, and customization activities, good understanding of objects and relationships in Salesforce. Key Responsibilities Responsible to complete the required tasks within the pre-defined SLAs, maintaining required quality parameters. Help identify efficiencies through innovation using Lean. Providing support to existing Reports/Dashboard and creating new one as per business requirement. Manage multiple and changing priorities, expectations and concerns while working closely with business partners in a focused and responsive manner. Maintain reporting and other process documentation for Business Continuity purposes. Perform and deliver on ad-hoc business analysis on large data set based on business requests Create and refine process documentation and guidelines, including standard operating procedures and workflow diagrams, to facilitate understanding and consistency across teams. Assist in creating custom Salesforce workflows, processes, and validations to support sales and marketing operations. Collaborate with team members to analyze business needs and design basic data-driven solutions in Salesforce. Work closely with marketing, sales, and data teams to understand their requirements and provide technical support. Report challenges promptly and collaborate with mentors to resolve issues. Required Qualifications Bachelor’s degree in computer science, Information Technology, or a related field. 1-3 years of experience in reporting and analytics; strong Knowledge & experience of working in Salesforce, Power BI, Python, Tableau & SQL queries. Experience in driving user adoption and experience. Strong written and verbal communication skills and ability to communicate effectively at all levels of the organization. Collaborative and client centric approach with a high degree of personal accountability. Knowledge of AWS, Power App & Power Automate is preferred About Our Company Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U.S. based financial planning company headquartered in Minneapolis with a global presence. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So if you're talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP. Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law. Full-Time/Part-Time Full time Timings (4:45p-1:15a) India Business Unit AWMPO AWMP&S President's Office Job Family Group Business Support & Operations Requisition Number R25_0000001784 Show more Show less

Description Apply Now Share  Understand and apply Technology Control Framework based on industry standards to establish, promote and manage governance, risk compliance.  Implement security controls, risk assessment framework, and program that align to best practices and regulatory requirements.  Ensure and monitor effective implementations of the policies and procedures.  Inform and align decision making for information technology planning, policy and operations to meet business objectives.  Communicate the governance activities, policies and decisions with the IT Management and Business Leadership and keep them informed of IT governance decisions that will affect IT services and projects.  Work with different stakeholders to maintain up-to-date documentation for scoping, testing and remediation of technology controls  Assess audit findings / gaps including control weaknesses in coordination with different stakeholders and assist with development of management action plans.  Assess efficacy of security controls, document and report control failures and gaps to stakeholders. Provide remediation guidance and prepare management reports to track remediation activities.  Ability to communicate a deep understanding of the business and a broad knowledge of existing risk evaluation practices is expected in this role.  Carefully maintain complaint and nonconformance processing through records and tracking systems, including root cause and corrective actions.  Execute strategy for dealing with increasing number of audits, compliance checks and internal assessment processes for Ameriprise standard compliance framework/practices.  Lead the identification, assessment, and mitigation of risks across all operational, strategic, and regulatory domains.  Oversee the governance controls across technology business units, ensuring effective governance structures, executive performance evaluations, and compliance with corporate governance codes.  Work closely with senior management to define risk tolerance levels, ensuring that appropriate mitigation measures are in place.  Maintain strong relationships with key internal and external stakeholders, including the Board, senior management, regulators, auditors, and business leaders.  Provide regular updates to the Board and senior management on governance, risk, and assurance matters, including risk exposures, compliance status, and audit outcomes.  Lead the preparation of comprehensive risk and governance reports, including annual governance reports, risk assessments, and assurance reviews for the Board and senior management. Job Responsibilities Understand and apply Technology Control Framework based on industry standards to establish, promote and manage governance, risk compliance. Implement security controls, risk assessment framework, and program that align to best practices and regulatory requirements. Ensure and monitor effective implementations of the policies and procedures. Inform and align decision making for information technology planning, policy and operations to meet business objectives. Communicate the governance activities, policies and decisions with the IT Management and Business Leadership and keep them informed of IT governance decisions that will affect IT services and projects. Work with different stakeholders to maintain up-to-date documentation for scoping, testing and remediation of technology controls Assess audit findings / gaps including control weaknesses in coordination with different stakeholders and assist with development of management action plans. Assess efficacy of security controls, document and report control failures and gaps to stakeholders. Provide remediation guidance and prepare management reports to track remediation activities. Ability to communicate a deep understanding of the business and a broad knowledge of existing risk evaluation practices is expected in this role. Carefully maintain complaint and nonconformance processing through records and tracking systems, including root cause and corrective actions. Execute strategy for dealing with increasing number of audits, compliance checks and internal assessment processes for Ameriprise standard compliance framework/practices. Lead the identification, assessment, and mitigation of risks across all operational, strategic, and regulatory domains. Oversee the governance controls across technology business units, ensuring effective governance structures, executive performance evaluations, and compliance with corporate governance codes. Work closely with senior management to define risk tolerance levels, ensuring that appropriate mitigation measures are in place. Maintain strong relationships with key internal and external stakeholders, including the Board, senior management, regulators, auditors, and business leaders. Provide regular updates to the Board and senior management on governance, risk, and assurance matters, including risk exposures, compliance status, and audit outcomes. Lead the preparation of comprehensive risk and governance reports, including annual governance reports, risk assessments, and assurance reviews for the Board and senior management. Preferred Key Skills Foundational knowledge of Cloud Computing Technologies (AWS, Microsoft Azure, GCP etc.). Possess strong oral and written communication skills along with refined presentation skills and the ability to work with other departments and varying levels of management, including senior leadership. Be able to engage at all levels of the organization to organize, drive and communicate results. Good understanding of industry standards for compliance such as ISO 27001:2013, PCI DSS, and SSAE 18 SOC 1 / SOC 2 attestation standards. Defining problems, collecting, and analyzing data, establishing facts, and drawing valid conclusions Questions status quo and navigates through roadblocks. About Our Company Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U.S. based financial planning company headquartered in Minneapolis with a global presence. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So if you're talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP. Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law. Full-Time/Part-Time Full time Timings (2:00p-10:30p) India Business Unit AWMPO AWMP&S President's Office Job Family Group Technology Requisition Number R25_0000001764 Show more Show less

Description Apply Now Share Directly support Senior Leaders to ensure effective management of all accountabilities that support the executive office. This includes communications, set business agendas, regular interaction with the Executive's direct reports, manage the office, and take on specific assignments and ensure deliverables are met. Manage calendar of multiple leaders/advisors/team across geographies/time zone to coordinate variety of meetings. Coordinate travel arrangements (Domestic or International) and reservations, as needed. Expense submission for the leader and the team. Key Responsibilities Should be able to work independently on behalf of leader to Identify, delegate and take action on emails on a daily basis. Liaison with corporate colleagues, employees, advisors, external clients on behalf of the Leader's office. Take ownership to prepare materials and agendas for daily, weekly, monthly team meetings and TownHalls. Prepare presentations, communications, and talking points for the Leader as needed. In the absence of the Leader, manage interactions with advisors, corporate leaders, employees and external clients. Calendar management, requiring interaction with multiple leaders/ teams and assistants across geographies/ time zones to coordinate a variety of meetings. Managing expense submission for the leader and their teams Help in coordinating travel arrangements (Domestic or International) and reservations, as needed. Track action items, summarize miscellaneous reports / documents, as and when required. Required Qualifications Relevant experience in managing an executive’s office, scheduling or voice process. Exceptional at developing communications- ability to synthesize information, write for understanding at all levels of the organization. Experience influencing at all levels of the organization; proven ability to drive results through others. Proven ability to work under pressure with undefined processes, tight deadlines and frequently changing priorities. Ability to work with teams, leaders in a virtual environment. Calendar management skills, including the coordination of complex executive meetings. Strong knowledge of MS Office, including Word, Excel, PowerPoint and Outlook. Bachelor’s/Master’s degree in any discipline Preferred Qualifications About Our Company Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U.S. based financial planning company headquartered in Minneapolis with a global presence. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So if you're talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP. Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law. Full-Time/Part-Time Full time Timings (4:45p-1:15a) India Business Unit AWMPO AWMP&S President's Office Job Family Group Business Support & Operations Requisition Number R25_0000001252 Show more Show less

Description Apply Now Share This role will work in close partnership with the EMEA Client Management team and other internal teams to ensure client-driven activities, processes and outcomes result in an excellent service and experience for our clients. As part of the Distribution Operations team, your primary responsibility will be to ensure we have sufficient information and controls relating to investors in and distributors of our EMEA-based products and strategies, to allow us properly to discharge both our fiduciary duties to our investor universe and our regulatory obligations such as Consumer Duty. You will do this principally by sourcing, analyzing and maintaining relevant client information for operational and regulatory purposes, in many cases working directly with clients. In addition, you will work closely with various internal functions such as EMEA Client Management, Distribution & Branch Oversight, Financial Crime Prevention, Global Contract Office and others based both in India and in EMEA. As part of this role, you will be expected to identify opportunities to improve these processes and work with internal teams to deliver these improvements. Key Responsibilities Onboarding, Implementation and Change Accurately establish whether new relationships should be treated as distributors. Work with Client Managers to obtain the right information from clients to satisfy initial Anti Money Laundering (AML) / Know Your Customer (KYC) requirements as effectively as possible. Escalate to Client Managers where necessary to ensure appropriate client engagement. Escalate to Financial Crime Prevention and / or Distribution & Branch Oversight as necessary to clarify AML/KYC / Distributor Due Diligence requirements and to identify potential alternative types of documentary evidence to meet requirements. Perform the necessary operational due diligence on prospective distributors to ensure they meet our requirements and enable us to comply with relevant regulations such as CSSF 18/698 and FCA Consumer Duty. Capture the necessary client classification information, such as risk rating and client type, in relevant internal and third party systems such as Salesforce to enable downstream processes to operate effectively and efficiently. Ensure documentation gathered from clients to support these assessments is properly stored and indexed in relevant internal and third party systems. Ongoing Monitoring and Oversight Monitor for trigger events and notify relevant internal teams when a trigger event occurs (such as a change of ownership for a client legal entity). Ensure periodic operational due diligence and AML/KYC refreshes are carried out in a timely manner. Engage clients directly, escalating to Client Managers as necessary, to obtain the right information from clients to satisfy ongoing AML/KYC and Distributor due diligence requirements. Manage the exemptions, extensions and risk acceptance processes relating to the above, engaging and updating internal stakeholders and governance groups as necessary. Maintain and update Distribution Operations-owned data and records, ensuring accuracy and confidentiality. Monitor and track ongoing operations related to Distribution and Branch Oversight (including risk cycles). Participation in weekly team meetings, the quarterly Branch Oversight Committee and task planning. Provide support in relation to branch oversight activities such as requesting reports from branch managers and other teams, preparing the agenda and the pack for the branch oversight committee, writing minutes of the meetings and follow up on the action points. Support the coordination and review of FCA Consumer Duty and Target Market Information data by gathering relevant information and drafting reports for relevant committees/Boards. Continuous improvement and controls Identify opportunities to improve processes owned by Distribution Operations, including automation, efficiency, scalability and risk reduction, and work with internal teams to deliver those improvements. Provide data analysis and insights as required to support relevant project initiatives, deliver periodic management information and enable continuous improvements. Manage and/or support processes related to Distribution Operations controls and governance, such as quality checks. Participate in training programs to continuously improve skills and knowledge related to the above areas and the industry. Required Qualifications Bachelor’s degree in in Finance, Business Management or equivalent. 3 to 5 years of relevant experience. Strong verbal English language proficiency. Strong ability to work with others in the team and across the business to achieve effective solutions and decisions. Excellent listening skills and assertive, empathetic approach to dealing with stakeholders within the business. Good self-organizational and time management skills; ability to work under pressure to short deadlines. Drive and enthusiasm to achieve a first-class Distribution Operations function. Ability to make clear decisions and exercise sound judgement. Strong customer service skills. The ability to multi-task in usage of different applications and tools including Salesforce, Excel, Teams, Outlook, among others. Strong analytical and problem-solving skills. Strong collaborative and team-working skills. The ability to effectively liaise with stakeholders across the business as required to resolve requests/issues in a timely manner. Strong attention to detail, ensuring full record keeping, notification, escalation, tracking and follow up of all incidents. Excellent listening skills and assertive, empathetic approach to dealing with stakeholders within the business. Preferred Qualifications Experience in Asset Management and cross-border fund distribution. An understanding of fund management, fund distribution chains, contractual arrangements and operational challenges. An understanding of AML / KYC and Distributor due diligence requirements. Experience of data analysis and insights with complex data sets. Experience of process improvement and automation. About Our Company Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U.S. based financial planning company headquartered in Minneapolis with a global presence. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So if you're talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP. Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law. Full-Time/Part-Time Full time Timings (11:30a-8:00p) India Business Unit AWMPO AWMP&S President's Office Job Family Group Business Support & Operations Requisition Number R25_0000001815 Show more Show less