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AM- Customer Care

AM- Customer Care

Genpact

0 years

0 Lacs

Noida, Uttar Pradesh

Posted:4 days ago| Platform: SimplyHired logo

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Skills Required

Supervising experience Diploma

Work Mode

On-site

Job Type

Full Time

Job Description

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Assistant Manager-Customer Services
Responsibilities:

People handling
Manage floor coverage in team environment to drive performance
Provide support, instruction, and coaching to a team of 20-25 front-line agents
Actively pursue initiatives that aid team members in achieving individual and team Key Performance Indicators
Work in tandem with the Supervisor to identify and address performance and developmental opportunities
Foster and support a diverse team environment across differences (race, age, gender, sexual orientation, etc.)
Coordinate daily schedule with Supervisor and set daily coaching activities
Provide non-critical quality feedback (Call Quality exposure)
Lead team huddles and discuss product/process updates (Training exposure)
Promote and drive performance blitzes & contests
Establish and maintains effective working relationships with peers and partners in other business units with goal of optimizing Citi Brands client relationships
First point of contact for customer escalated calls
Help develop agents to be self-sufficient by helping them find the answers themselves
Share thoughts on team and ideas on how to improve performance of the team, morale, etc.
Day to Day expectations may change

Qualifications we seek in you!
Minimum Qualifications
 Candidate must possess minimally any Diploma/Degre
 Prior experience of working in Collections and Customer Experience centric environment
 Prior experience in supervisor role

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

JobAssistant Manager

Primary LocationIndia-Noida

ScheduleFull-time

Education LevelBachelor's / Graduation / Equivalent

Job PostingJun 25, 2025, 7:09:19 AM

Unposting DateOngoing

Master Skills ListOperations

Job CategoryFull Time

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Genpact

Business Consulting and Services

New York NY

10001 Employees

2658 Jobs

Key People

Tiger Tyagarajan

President and CEO
Pramod Bhasin

Former CEO and Founder
Kurtis McBride

Chief Operating Officer
Sandeep Bhargava

Chief Financial Officer

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AM- Customer Care