Alvorda Resort

Job Summary: We are seeking a courteous, professional, and well-presented Front Office Associate to join our team at a prestigious 4 star property in Arpora, Goa. The ideal candidate will have at least one year of experience in a similar role within the hospitality industry and a passion for delivering exceptional guest service. Key Responsibilities: • Greet and welcome guests in a warm, friendly manner • Handle check-in and check-out procedures efficiently and accurately • Manage reservations, room assignments, and guest inquiries using PMS (Property Management System) • Maintain up-to-date knowledge of hotel services, local attractions, and promotions • Handle guest complaints professionally and resolve them promptly • Coordinate with housekeeping, F&B, and other departments to ensure guest satisfaction • Maintain a professional appearance and adhere to grooming standards Requirements: • Minimum 1 year of experience in front office or guest services at a hotel/resort • Strong communication and interpersonal skills • Proficiency in hotel management software preferable Ezee • Good command of English; knowledge of other languages is a plus • Willingness to work in shifts, including weekends and holidays • Customer-first attitude and a team player