The Company The Kantata Cloud for Professional Services™ gives businesses the clarity, control, and confidence they need to optimize resource planning and elevate operational performance. Our purpose-built software is helping over 2,500 professional services organizations in more than 100 countries focus on and optimize their most important asset: their people. By leveraging Kantata, professionals gain access to the information and tools they need to win more business, ensure the right people are always available at the right time, and delight clients with exceptional project delivery and outcomes. Kantata is well-capitalized, hiring, and growing our loyal and diversified customer base faster than we ever have. Most importantly, we have a clear vision of where we’re going and how to get there. (Hint: It involves you.) Did we mention that Kantata is also an awesome place to work? You’ll have the opportunity to work in a dynamic environment with a team that loves what they do. A talented team, great perks, and an amazing culture = an employee-rated Best Place to Work! The candidate that will succeed in this position will be able to create all the testing and automation frameworks as required for their projects. Thus, the candidate may have to work on multiple projects once, also working to improve the company's best practices from a testing a standpoint. Responsibilities Design, implement, and execute test cases Evaluate testing process, make recommendations as necessary Timely execution of test cases Identify, and record bugs Qualifications Bachelor's degree or equivalent experience in Computer Science 2+ years relevant testing experience Technical skills Automation/Manual Team player
The Company The Kantata Cloud for Professional Services™ gives businesses the clarity, control, and confidence they need to optimize resource planning and elevate operational performance. Our purpose-built software is helping over 2,500 professional services organizations in more than 100 countries focus on and optimize their most important asset: their people. By leveraging Kantata, professionals gain access to the information and tools they need to win more business, ensure the right people are always available at the right time, and delight clients with exceptional project delivery and outcomes. Kantata is well-capitalized, hiring, and growing our loyal and diversified customer base faster than we ever have. Most importantly, we have a clear vision of where we’re going and how to get there. (Hint: It involves you.) Did we mention that Kantata is also an awesome place to work? You’ll have the opportunity to work in a dynamic environment with a team that loves what they do. A talented team, great perks, and an amazing culture = an employee-rated Best Place to Work! About the Opportunity We're seeking a highly motivated and experienced Technical Account Manager to support a portfolio of enterprise SX clients. You'll be a dedicated point of contact, ensuring exceptional service quality and operational performance aligned with program and delivery standards. Your success will hinge on building strong relationships, understanding each client's unique business needs, and proactively driving the use of our support offerings to optimize their experience and minimize downtime. This role will report directly to our Director, Strategic Support. Primary Responsibilities ● Manage a portfolio of enterprise-level clients, fostering strong relationships and ensuring their satisfaction with our SX product and support services. ● Gain in-depth understanding of each client's business and SX product installations to identify specific service needs and opportunities for improvement. ● Develop and implement comprehensive service plans aligned with client requirements and program/delivery standards. ● Drive the adoption of proactive service and support mechanisms, like knowledge base articles and training programs, to minimize client downtime and support costs. ● Act as a primary point of contact for clients, coordinating the resolution of service incidents and escalating technical issues when necessary. ● Collaborate closely with internal teams, including sales and support, to ensure seamless client experience and identify opportunities for expanding our support services. ● Analyze client feedback and proactively recommend improvements to our SX product and support offerings. ● Stay up-to-date on industry trends and best practices in PSA and related technologies. ● General working hours within UK Business Hours (09:00-17:00 GMT/BST) - 1PM to 10PM India time What You Bring to this Role ● 5+ years of experience in a Technical Account Manager or client management role, preferably with a SaaS company ● Demonstrable experience with the Salesforce Platform including: SOQL Querying, Master- detail object model, Profiles, Permissions, Visualforce page behavior, views and layouts ● Experience with Salesforce Apex Async job processing, Flows, Managed Package content namespacing, capturing Debug Logs is preferred and Apex code/scripting, Lightning Web Components, navigating governor limits and scalability is a big plus ● Understanding of modern web technologies and accessibility (client-server, DOM, REST API, HTML/CSS/ Javascript and Saas/PaaS architecture ● Strong understanding the importance of service delivery in optimizing client success ● Excellent communication and interpersonal skills, both written and verbal. ● Exceptional problem-solving and analytical skills, with the ability to identify root causes and develop effective solutions. ● Experience in collaborating effectively with cross-functional teams, including sales, support, engineering and product management. ● Strong sense of ownership and accountability for client satisfaction and service delivery success. ● Willingness to travel occasionally to meet with customers, not expected to exceed 5% Compensation Our Philosophy We know every company can be successful with the right technology and when people are at the core. We believe that we’re better together - that working hand-in-hand brings the best thoughts to the table and creates an environment of learning and growth. Here, you’ll enjoy: ● An intentionally engaging and collaborative culture - ditch the silo! ● Strong work-life balance that’s a true focus of the company ● The chance to learn from some of the best people in the business ● A vibrant, collaborative and devoted team, who still makes time for fun At Kantata, we strive to create an inclusive workplace that upholds the dignity of all people. We value, respect and celebrate everyone’s unique strengths from all different walks of life. As we continue to cultivate diversity within the company, our product (and people!) innovation continues to flourish. Kantata is an Equal Opportunity Employer.
The Kantata Cloud for Professional Services provides businesses with the clarity, control, and confidence necessary to optimize resource planning and enhance operational performance. The purpose-built software is utilized by over 2,500 professional services organizations across more than 100 countries to focus on and optimize their most valuable asset: their people. By leveraging Kantata, professionals can access the information and tools required to secure more business, ensure the availability of the right people at the right time, and impress clients with exceptional project delivery and outcomes. Kantata is a well-capitalized company that is currently expanding its customer base at a rapid pace. With a clear vision for the future and a commitment to growth, Kantata offers a dynamic and engaging work environment. Joining the team at Kantata means working alongside a group of individuals who are passionate about what they do, enjoying great perks, and being part of an amazing culture that has been recognized as an employee-rated Best Place to Work. As a Senior Technical Services Consultant at Kantata, you will play a vital role in solving complex technical challenges and developing robust solutions to provide customers with critical data. Your responsibilities will include designing and building scalable solutions using languages like .NET, Ruby, or Java, leading data migration and integration efforts, and ensuring seamless integrations with key third-party applications. In addition to technical execution, you will also contribute to continuous improvement efforts by enhancing the consultant toolset, refining the product suite, and mentoring team members. Key Responsibilities: Technical Delivery: - Design and build scalable solutions using languages such as .NET, Ruby, or Java. - Lead data migration and integration efforts with third-party applications. - Facilitate discussions on solution architecture and system integrations. - Collaborate with project teams and clients to align technical solutions with business objectives. - Deliver client solutions using Kantata's professional services methodology. Tool Development: - Contribute to the consultant toolset by identifying trends and supporting internal documentation. - Gather requirements across customer implementations to drive the process of identifying new tools for process improvement. Practice Development: - Actively participate in improving Kantata's product suite and services implementation methodology. - Identify areas for team and process improvement and efficiency. - Advise the product and support teams on revisions of integrations in customer solutions. Teamwork: - Foster collaboration and teamwork by sharing experiences, information, and expertise. - Seek guidance from team members and provide assistance when needed. - Mentor and coach other team members. Qualifications: - 5+ years of industry experience in a customer-facing technical field. - Experience in technical deployment and project implementation for commercial software applications. - Strong technical skills and project implementation experience. - Ability to work in a fast-paced environment and tackle complex problems. - Strong work ethic, attention to detail, and client services mentality. As a member of the Kantata team, you will have the opportunity to make a significant impact on customer success and contribute to collective growth. If you are a self-motivated problem-solver with a passion for technical excellence and client satisfaction, we encourage you to apply for this role. Join us in our mission to empower businesses with the right technology and create an inclusive workplace that values diversity and innovation.,
The Company The Kantata Cloud for Professional Services™ gives businesses the clarity, control, and confidence they need to optimize resource planning and elevate operational performance. Our purpose-built software is helping over 2,500 professional services organizations in more than 100 countries focus on and optimize their most important asset: their people. By leveraging Kantata, professionals gain access to the information and tools they need to win more business, ensure the right people are always available at the right time, and delight clients with exceptional project delivery and outcomes. Kantata is well-capitalized, hiring, and growing our loyal and diversified customer base faster than we ever have. Most importantly, we have a clear vision of where we’re going and how to get there. (Hint: It involves you.) Did we mention that Kantata is also an awesome place to work? You’ll have the opportunity to work in a dynamic environment with a team that loves what they do. A talented team, great perks, and an amazing culture = an employee-rated Best Place to Work! Job Description We are looking for a software Developer with around 2-5 years of experience in product development organizations . The candidate should have contributed to building a software product and must have exemplary skills in core software engineering, distributed and cloud computing, and a keen eye for innovation. Responsibilities: Softwaredevelopers to design, develop, and maintain scalable software applications. Architect solutions using Ruby on Rails, React, and AWS tools, focusing on scalability and performance. Solid experience in open source, Java, and Microsoft technologies is also acceptable. Mentor team members on best practices in coding, design patterns, and system architecture. Manage project timelines and ensure the delivery of high-quality code. Oversee the integration of data stores and queuing systems for optimal application performance. Foster an Agile environment, promoting continuous improvement and collaboration. Requirements: Demonstrated experience with any programming language (Ruby on Rails, Python, Java or C/C++) Should have worked as software engineer, whether formally or informally Very strong software architecture and design skills Practical experience in creating microservices and event-driven applications Expertise in AWS tools, Kubernetes, and other cloud services Strong knowledge of data stores like MySQL, Redis, and Memcache. Strong leadership skills in technology, customer management, and team management Process-oriented and able to create and foster a high-performing engineering team Please only apply if you fulfill all the requirements above.