Job description Company Description SkyBook Global™ is a Travel BPO & Digital Marketing, Web Development company based in Kozhikode. We specialize in providing innovative Travel Outsourcing & Travel Consulting Services, including Travel Accounting Services, Travel Call center, Travel Audit, Travel Operations, Customer Support for Travel companies, Digital Marketing for Travel, and Web Development. Our goal is to deliver exceptional solutions that enhance the travel experience for our clients and their customers. Role Description This is a full-time on-site role as a Digital Marketing Executive at SkyBook Digital™. The Digital Marketing Executive will be responsible for day-to-day tasks related to managing and coordinating digital marketing campaigns for our clients. This includes working closely with clients to understand their digital marketing needs, implementing marketing strategies, delivering as per commitments, and ensuring high-quality customer service and satisfaction. Responsibilities Act as the primary point of contact for a designated list of clients. Regularly communicate with clients to understand their day-to-day creative needs for various digital marketing campaigns. Translate client requests into clear and actionable tasks for our in-house creative team (graphic designers, video creators). Manage project timelines and deadlines, ensuring deliverables are produced and delivered to clients on time and within budget. Track project progress, identify and address any potential roadblocks, and proactively keep clients informed. Develop and schedule social media posts for clients in accordance with their brand voice and content strategy, following pre-approved guidelines. Maintain accurate and organized client records and project documentation. Prepare creative briefs and style guides for the creative team. Assist with client onboarding and ensure a smooth and positive client experience. Participate in team meetings and brainstorm creative solutions. Qualifications Excellent written and verbal communication skills. Must be a Graduate degree holder Minimum 1-2 years of experience in a client service or project management role, preferably within the digital marketing industry. Excellent communication and interpersonal skills, with the ability to build strong relationships with clients. Strong organizational and time management skills with the ability to prioritize multiple tasks. Proficient in project management tools (e.g., Jira, Trello) and CRM systems (e.g., Zoho CRM, HubSpot). A keen eye for detail and a commitment to quality & deliverables on time. Job Types: Full-time, Fresher Pay: ₹8,000.00 - ₹15,000.00 per month Schedule: Day shift Morning shift Experience: Digital marketing: 1 year (Required) Language: English (Required) Location: Kozhikode, Kerala (Required) Work Location: In person
Job description: We are seeking a highly motivated and detail-oriented Ticketing Executive with extensive experience in Galileo GDS to join our dynamic back-office team as a dedicated refund specialist. You will be responsible for processing a high volume of refund requests with accuracy and efficiency, minimizing administrative debit memo (ADM) charges, and contributing to exceptional customer service. Responsibilities: Refund Processing: Process a minimum of 50 ticket refunds per day, adhering to company policies and deadlines. Analyze and assess refund requests based on complex fare rules and regulations using Galileo GDS. Communicate effectively with airline operation teams to clarify intricate refund scenarios and obtain necessary approvals. Ensure accurate and timely issuance of refunds while staying compliant with airline and industry regulations. Maintain detailed records of all refund transactions, including communication logs and supporting documentation. Customer Service: Provide exceptional customer service to internal and external clients regarding ticket refunds. Respond to inquiries promptly and professionally, ensuring clear and accurate communication. Maintain a positive and helpful attitude, fostering trust and satisfaction. ADM Avoidance: Proactively identify and address potential issues that could lead to ADMs, such as incorrect fare application or missed deadlines. Partner with other departments to improve processes and procedures that impact refund accuracy and efficiency. Continuously update your knowledge of airline fare rules and regulations to minimize future errors. Qualifications: Minimum of 1 years of experience working with Galileo GDS, specifically with ticket refunds. Proven ability to process a high volume of complex ticket refunds accurately and efficiently. In-depth knowledge of airline fare rules, regulations, and refund procedures. Excellent analytical and problem-solving skills. Strong communication and interpersonal skills. Ability to work independently and as part of a team. Highly organized and detail-oriented with a strong work ethic. Proficient in Microsoft Office Suite, particularly Excel. Additional Skills & Experience (Preferred): Prior experience in a travel agency or airline environment. Excellent knowledge of airline industry terminology and practices. Job Types: Full-time, Fresher Pay: ₹8,086.00 - ₹15,000.00 per month Schedule: Day shift Work Location: In person
Company Description SkyBook Global™ is a Travel BPO & Digital Marketing, Web Development company based in Kozhikode. We specialize in providing innovative Travel Outsourcing & Travel Consulting Services, including Travel Accounting Services, Travel Call center, Travel Audit, Travel Operations, Customer Support for Travel companies, Digital Marketing for Travel, and Web Development. Our goal is to deliver exceptional solutions that enhance the travel experience for our clients and their customers. Job Responsibilities Managing the end-to-end recruitment process, including job posting, sourcing candidates, conducting interviews, and making job offers. Collaborating with Department Managers to understand their staffing needs and requirements. Onboarding new employees and facilitating orientation programs. Addressing employee concerns, disputes, and grievances. Promoting a positive and inclusive work culture. Overseeing performance appraisal processes and providing guidance to managers and employees. Monitor the check-in and check-out times of the employees on a regular basis to identify patterns of lateness or absenteeism and analyze the trends and address them proactively. Developing and updating HR policies and procedures. Administering employee compensation and benefits programs. Conducting salary surveys and analyzing market trends to ensure competitive pay scales. Identifying training needs and coordinating employee training and development programs. Evaluating the effectiveness of training initiatives. Implementing strategies to boost employee engagement and morale. Organizing employee recognition programs and events. Ensuring a safe and healthy work environment. Identifying high-potential employees and implementing talent management programs. Collecting and analyzing HR data to provide insights for decision-making. Maintaining employee records, including personnel files and attendance records. Managing documentation related to HR processes. Staying up-to-date with employment laws and regulations. Ensuring the organization's HR practices align with legal requirements. Conducting exit interviews and managing the offboarding process for departing employees. Utilizing HR software and systems for tasks like payroll processing and data management. Facilitating effective communication between management and employees. Qualification: Graduated (BBA/MBA Specialized in HR or Equivalent) Job Types: Full-time, Permanent, Fresher Pay: From ₹10,000.00 per month Schedule: Day shift Morning shift Education: Master's (Preferred) Experience: Human resources management: 1 year (Preferred) Location: Kozhikode, Kerala (Required) Work Location: In person
Job description - Senior Wordpress Developer Company Description SkyBook Global™ is a Travel BPO company with expertise in providing innovative Travel Outsourcing & Travel Consulting Services. Our services include Travel Accounting Services, Travel Call center, Travel Audit, Travel Operations, Customer Support for Travel companies, Digital Marketing for Travel and Web Development. We provide top-notch outsourcing services to travel and tourism companies to save their cost and multiply their productivity. We are located in Kozhikode, India. Role Description This is a full-time on-site role for a Senior WordPress Developer. The WordPress Developer will be responsible for back-end and front-end web development, responsive web design, web design, and web development on WordPress websites for travel companies. Qualifications * 2-3 Years Prior Experience in WordPresPlugins/ Theme Development * Front end development skills like HTML-Bootstrap, CSSJavaScript, JQuery, Bootstrap * Good coding skills * Proficiency in back-end web development, front-end development, responsive web design, web design, and web development on WordPress * Experience in developing and customizing WordPress themes and plugins * Experience in HTML, CSS, JavaScript, and PHP, as well as MySQL or other related database * Knowledge in SEO best practices * A Bachelor's degree in Computer Science, Information Technology or a related field is preferred * Excellent communication and problem-solving skills * Ability to work in a team setting * Experience in the travel industry is a plus Job Type: Full-time Job Types: Full-time, Permanent, Fresher Pay: From ₹10,000.00 per month Schedule: Day shift Morning shift Experience: Web development: 2 years (Required) WordPress: 2 years (Required) Location: Kozhikode, Kerala (Required) Work Location: In person
Company Description Skybook Global is a travel BPO company that specializes in offering innovative travel outsourcing services, such as travel accounting services, travel call canter’s, travel audit, travel operations, customer support for travel companies, digital marketing for travel, and web development. Currently, we serve the clients across Qatar, UAE, Saudi Arabia, Oman, Bahrain and Kuwait. We are located in Kozhikode and are dedicated to providing our clients with exceptional service and support. Role Description This is a full-time on-site role for an IT Support Staff at Skybook Global™. The IT Support Staff will be responsible for providing technical support, troubleshooting desktop computers, and ensuring the smooth functioning of information technology systems. The role also involves providing help desk support to end-users. Qualifications * Technical Support and Basic Desktop troubleshooting skills * Experience with desktop computers * Knowledge of information technology systems * Ability to provide help desk support * Excellent problem-solving and communication skills * Relevant certifications in IT support or related field * Experience in the travel or hospitality industry is a plus * Bachelor's degree in Information Technology or related field * Installing and managing software's like Microsoft Office Suite, Adobe Photoshop, Illustrator, Premier Pro, After Effects etc. Job Types: Full-time, Part-time, Permanent Pay: ₹5,000.00 - ₹10,000.00 per month Shift: Day shift Work Days: Monday to Friday Experience: total work: 1 year (Preferred) Computer hardware: 1 year (Required) Location: Kozhikode District, Kerala (Required) Work Location: In person
JOB DESCRIPTION Company Description SkyBook Global is a travel BPO company that specializes in offering innovative travel outsourcing services, such as travel accounting services, travel call canter’s, travel audit, travel operations, customer support for travel companies, digital marketing for travel, and web development. Currently, we serve the clients across Qatar, UAE, Saudi Arabia, Oman, Bahrain and Kuwait. We are located in Kozhikode and are dedicated to providing our clients with exceptional service and support. Role Description This is a full-time on-site role for an Accountant. As an Accountant, you will be responsible for day-to-day tasks related to account management and finance. Your role will include assisting senior accountants with billing, processing invoices, and maintaining financial records. You will work closely with our clients and to provide excellent customer service and support, as well as communicate with different departments within SkyBook Global. Qualification Should be a commerce graduate (B.com/BBA/ M.com/ MBA) Skills Excellent analytical skills Strong communication skills (oral and written) Basic knowledge of accounting and finance principles Familiarity with MS Office Suite (Excel, Word, PowerPoint) Experience using accounting software such as QuickBooks or SAP is preferred Benefits: Mentorship from Industry Professionals Future Job Opportunities after successful completion Job Types: Full-time, Fresher Pay: ₹5,000.00 - ₹14,000.00 per month Schedule: Day shift Morning shift Experience: total work: 1 year (Preferred) Location: Kozhikode, Kerala (Required) Work Location: In person
Company Description Skybook Global is a travel BPO company that specializes in offering innovative travel outsourcing services, such as travel accounting services, travel call canter’s, travel audit, travel operations, customer support for travel companies, digital marketing for travel, and web development. Currently, we serve the clients across Qatar, UAE, Saudi Arabia, Oman, Bahrain and Kuwait. We are located in Kozhikode and are dedicated to providing our clients with exceptional service and support. Job Description: Position Overview: We are seeking a highly skilled SEO Specialist to join our dynamic digital marketing team. As an SEO Specialist at SkyBook Digital, you will be responsible for driving organic traffic and improving search engine rankings for our clients' websites. This role offers the opportunity to work with a diverse range of clients and industries. Key Responsibilities: Conduct thorough keyword research to identify opportunities for organic traffic growth. Develop and implement SEO strategies to improve website visibility and search engine rankings. On-page optimization, including optimizing website content, meta tags, and internal linking. Off-page optimization, including link building and outreach to reputable websites. Monitor and analyze website performance using SEO tools and Google Analytics. Generate regular SEO reports and provide insights to clients on their website's performance. Stay up-to-date with industry trends and search engine algorithm updates. Collaborate with the content team to ensure SEO best practices are integrated into content creation. Work closely with web developers to implement technical SEO improvements. Provide SEO consultation and recommendations to clients, including addressing technical issues and site structure. Qualifications : Bachelor's degree in Marketing, Business, or a related field. Proven experience as an SEO Specialist with a track record of improving organic search rankings. Proficiency in SEO tools such as Moz, SEMrush, or Ahrefs. Strong knowledge of search engine algorithms and SEO best practices. Excellent analytical skills and the ability to interpret data to make informed decisions. Effective communication skills to interact with clients and team members. Up-to-date with the latest trends and best practices in SEO. Certifications in SEO (e.g., Google Analytics, Google Search Console) is a plus. Job Type: Full-time Pay: From ₹15,000.00 per month Schedule: Day shift Ability to commute/relocate: Calicut, Calicut, Kerala: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Preferred) Experience: SEO: 2 years (Required) Work Location: In person
Company Description SkyBook Global™ is a Travel BPO & Digital Marketing, Web Development company based in Kozhikode. We specialize in providing innovative Travel Outsourcing & Travel Consulting Services, including Travel Accounting Services, Travel Call center, Travel Audit, Travel Operations, Customer Support for Travel companies, Digital Marketing for Travel, and Web Development. Our goal is to deliver exceptional solutions that enhance the travel experience for our clients and their customers. Job Responsibilities Managing the end-to-end recruitment process, including job posting, sourcing candidates, conducting interviews, and making job offers. Collaborating with Department Managers to understand their staffing needs and requirements. Onboarding new employees and facilitating orientation programs. Addressing employee concerns, disputes, and grievances. Promoting a positive and inclusive work culture. Overseeing performance appraisal processes and providing guidance to managers and employees. Monitor the check-in and check-out times of the employees on a regular basis to identify patterns of lateness or absenteeism and analyze the trends and address them proactively. Developing and updating HR policies and procedures. Administering employee compensation and benefits programs. Conducting salary surveys and analyzing market trends to ensure competitive pay scales. Identifying training needs and coordinating employee training and development programs. Evaluating the effectiveness of training initiatives. Implementing strategies to boost employee engagement and morale. Organizing employee recognition programs and events. Ensuring a safe and healthy work environment. Identifying high-potential employees and implementing talent management programs. Collecting and analyzing HR data to provide insights for decision-making. Maintaining employee records, including personnel files and attendance records. Managing documentation related to HR processes. Staying up-to-date with employment laws and regulations. Ensuring the organization's HR practices align with legal requirements. Conducting exit interviews and managing the offboarding process for departing employees. Utilizing HR software and systems for tasks like payroll processing and data management. Facilitating effective communication between management and employees. Qualification: Graduated (BBA/MBA Specialized in HR or Equivalent) Job Types: Full-time, Permanent Pay: From ₹15,000.00 per month Schedule: Day shift Morning shift Education: Bachelor's (Preferred) Experience: Human resources management: 1 year (Required) Location: Kozhikode, Kerala (Required) Work Location: In person
Job Title: Head of Operations Location: Calicut, Kerala (Full-time, Onsite) Reporting to: CEO / Managing Director Team Size Managed: ~80+ Employees Delivery Centres: India (Calicut), Egypt (Cairo) Support Presence: UAE, Qatar, Saudi Arabia Departments: Finance & Accounting Travel Contact Centre Services (Holidays, Visa Documentation, Ticketing, Unused Refunds) Digital Services Website Development IATA Accreditation Assistance About Skybook Global Skybook Global is a leading Travel BPO and consulting company, offering outsourcing support to over 100 travel agencies across the GCC and beyond. Backed by Nucore Software Solutions, we provide specialized services in finance, customer support, IATA consultancy, web development, and digital marketing. With delivery centres in Calicut (India) and Cairo (Egypt), and regional sales & operations support in UAE, Qatar, and Saudi Arabia, we are scaling rapidly and seeking a seasoned Head of Operations to lead service delivery excellence. Role Overview The Head of Operations will oversee and optimize multi-location service delivery across Skybook’s business units. This role is responsible for ensuring SLA adherence, team performance, resource utilization, client success, and scalable process implementation. The right candidate will have a global operations mindset and hands-on leadership style. Key Responsibilities Multi-Centre Operations Management Direct and coordinate service delivery across Calicut and Cairo delivery centres. Align regional operations with global SLA commitments and service quality benchmarks. Maintain oversight of performance, capacity planning, and workforce optimization across centers. Team Leadership Lead a team of 80+ across 5 departments, with structured reporting via team leads. Build a strong leadership pipeline within departments. Create a performance-driven culture through KPIs, structured reviews, and incentive programs. Client Service & Escalation Management Act as the senior escalation point for delivery challenges across all services. Conduct regular performance and review meetings with key clients and account managers. Ensure client satisfaction through consistent communication and feedback loops. Cross-Departmental Oversight Finance & Accounting: Oversee reconciliation, MIS, audits, and regulatory reporting. Travel Contact Centre: Ensure smooth handling of ticketing, visa processing, holidays, and unused refunds. Digital Services & Web: Supervise timelines and delivery quality of web/digital projects. IATA Assistance: Guide the team in client documentation and compliance for accreditation. Performance Monitoring & Process Optimization Drive operational excellence using tools like Zoho CRM, TRAACS, and other internal systems. Establish SOPs and workflows for each department to reduce errors and improve speed. Lead regular internal audits and implement continuous process improvement initiatives. Regional Coordination & Expansion Support Coordinate with support teams in UAE, Qatar, and Saudi Arabia to ensure localized alignment. Work with the leadership team to prepare operational readiness plans for new market expansion (e.g., Europe & Africa). Travel occasionally for regional reviews or onboarding support. Qualifications & Requirements _ Education _ Bachelor’s degree in Business, Operations, or related field (MBA preferred). Experience 8–12 years of experience in operations, service delivery, or business process management. Experience leading multi-location teams in a BPO, travel outsourcing, or consulting environment. Proven track record of managing 50+ team members across functions and regions. Skills Operational leadership with a deep understanding of outsourcing dynamics. Proficiency in CRM, ERP, and project management tools (Zoho, TRAACS, etc.). Strong communication, analytical thinking, and stakeholder management. Exposure to travel domain operations and regulatory processes (VAT, IATA, refunds, etc.) is an added advantage. What We Offer Strategic leadership role in a fast-scaling global outsourcing company. Cross-border exposure and ability to shape operations across continents. Competitive compensation + performance-based incentives. Collaborative leadership and growth-focused culture. Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹25,000.00 per month Schedule: Day shift Supplemental Pay: Performance bonus Ability to commute/relocate: Nellicode, Calicut, Kerala: Reliably commute or planning to relocate before starting work (Preferred) Work Location: In person
Job description: Client Coordinator Company Description SkyBook Global™ is a Travel BPO company with expertise in providing innovative Travel Outsourcing & Travel Consulting Services. Our services include Travel Accounting Services, Travel Call center, Travel Audit, Travel Operations, Customer Support for Travel companies, Digital Marketing for Travel and Web Development. We provide top-notch outsourcing services to travel and tourism companies to save their cost and multiply their productivity. We are located in Kozhikode, India. Key Responsibilities Excellent communication skills (verbal and written) are mandatory. Strong organizational skills and attention to detail. Ability to multitask and prioritize effectively in a fast-paced environment. Proficiency in using CRM software and other client management tools. A proactive approach to problem-solving and conflict resolution. A bachelor's degree in Business Administration, Communications, or a related field is preferred. Job Types: Full-time, Permanent Pay: ₹10,000.00 - ₹15,000.00 per month Education: Bachelor's (Preferred) Location: Kozhikode, Kerala (Required) Work Location: In person
Position Overview Skybook is hiring a skilled Ticketing Staff to support a leading travel agency based in Zambia through our outsourcing services. The selected candidate will be responsible for end-to-end ticketing operations using Travelport GDS, ensuring timely and accurate handling of issuance, reissuance, and refunds. This role requires excellent communication skills, adaptability to client working hours, and the ability to deliver high-quality service in a remote, client-facing setup (without direct face-to-face interaction). Key Responsibilities Issue, reissue, and process refunds for air tickets using Travelport GDS. Ensure compliance with airline fare rules, ticketing policies, and refund guidelines. Handle booking queues, schedule changes, and involuntary reissues efficiently. Communicate clearly and professionally with the client (via email, chat, or calls). Resolve discrepancies by liaising with airlines/suppliers where required. Maintain records and prepare periodic reports on issued and refunded tickets. Adapt to client’s time zone (Zambia – CAT) and work schedule. Requirements Hands-on experience with Travelport GDS (minimum 2–3 years). Strong knowledge of air ticketing processes (issuance, reissuance, refunds). Fluent in English (written & spoken); Hindi knowledge is an added advantage. Ability to work independently and meet deadlines in a remote setup. Flexibility to align working hours with client’s local business hours. Strong problem-solving, accuracy, and attention-to-detail skills. Preferred Qualifications Previous experience in outsourcing setups / supporting international travel agencies. Familiarity with other GDS systems (Amadeus, Sabre) is a plus. Background in Travel & Tourism or related field (preferred). Job Types: Full-time, Fresher Pay: ₹10,000.00 - ₹15,000.00 per month Education: Bachelor's (Preferred) Experience: Travel planning: 1 year (Required) Location: Kozhikode, Kerala (Required) Work Location: In person
JOB DESCRIPTION Company Description SkyBook Global is a travel BPO company that specializes in offering innovative travel outsourcing services, such as travel accounting services, travel call canter’s, travel audit, travel operations, customer support for travel companies, digital marketing for travel, and web development. Currently, we serve the clients across Qatar, UAE, Saudi Arabia, Oman, Bahrain and Kuwait. We are located in Kozhikode and are dedicated to providing our clients with exceptional service and support. Job description The ideal candidate will have strong creative skills and a portfolio of work which demonstrates their passion for illustrative design and typography. This candidate will have experiences in working with numerous different design platforms such as digital and print forms. Responsibilities Collaborate with the team to ensure consistency of designs across various media outlets Create compelling and effective creative designs for digital media Understand client requirements & comeout with creative designs to reach to the target audience Maintain awareness of current industry and technology standards, social media, competitive landscape and market trends Qualifications Bachelor's degree in Graphic Design or related field Freshers can also apply. Job Types: Full-time, Permanent, Fresher Pay: From ₹15,000.00 per month Education: Bachelor's (Preferred) Experience: Graphic design: 1 year (Required) total work: 1 year (Preferred) Adobe Photoshop: 1 year (Required) Location: Kozhikode, Kerala (Preferred) Work Location: In person