Al Hamza International

Air ticket, passport online, Visit Visa, Emigration Key Responsibilities Front Desk Management – Greet and assist visitors/clients, answer phone calls, and manage reception area activities. Customer Assistance – Handle inquiries related to travel bookings, ticketing, schedules, and basic travel guidelines. Air Ticket Booking – Reserve, issue, and reissue domestic and international air tickets as per client requirements. Travel Coordination – Provide information on fares, routes, and availability while ensuring the best options for customers. Payment & Documentation – Manage billing, payment collection, and maintain records of bookings and invoices. Appointment & Scheduling – Arrange meetings/appointments and assist walk-in customers with travel needs. Database Management – Maintain client records, booking details, and update CRM/software regularly. Problem Resolution – Handle rescheduling, cancellations, or queries related to tickets and escalate complex issues when required. Compliance – Ensure all bookings adhere to airline policies, company standards, and travel regulations. Team Coordination – Support travel desk operations and coordinate with airlines, vendors, and internal teams.