Job Description (Key Accountabilities) Prepares service report by collecting and analyzing customer information. Answers queries by clarifying desired information, researching, locating and providing resolution. Address customer inquiries, resolve issues, and provide information about the services in a professional manner. Analyze customer concerns, troubleshoot issues, and work towards timely and satisfactory resolutions. Adhere to call scripts, guidelines, and protocols provided by the company to maintain consistency and compliance with company policies. Collaborate with colleagues, supervisors, and other departments to resolve complex issues or escalate problems as needed. Qualification Any Graduate Need to have good convincing skills. Proficient in MS Excel Flexible to work under rotational shift. Excellent verbal & written communication. A self-motivated individual Job Types: Full-time, Permanent Pay: Up to ₹300,000.00 per year Benefits: Food provided Health insurance Provident Fund Schedule: Night shift Supplemental Pay: Shift allowance Experience: total work: 1 year (Preferred) Work Location: In person
Job Description (Key Accountabilities) Prepares service report by collecting and analyzing customer information. Answers queries by clarifying desired information, researching, locating and providing resolution. Address customer inquiries, resolve issues, and provide information about the services in a professional manner. Analyze customer concerns, troubleshoot issues, and work towards timely and satisfactory resolutions. Adhere to call scripts, guidelines, and protocols provided by the company to maintain consistency and compliance with company policies. Collaborate with colleagues, supervisors, and other departments to resolve complex issues or escalate problems as needed. Qualification Any Graduate Need to have good convincing skills. Proficient in MS Excel Flexible to work under rotational shift. Excellent verbal & written communication. A self-motivated individual Job Types: Full-time, Permanent Pay: Up to ₹300,000.00 per year Benefits: Food provided Health insurance Provident Fund Schedule: Night shift Supplemental Pay: Shift allowance Experience: total work: 1 year (Preferred) Work Location: In person
The job involves preparing service reports by gathering and evaluating customer information. You will be responsible for addressing customer queries, clarifying desired information, and providing resolutions. It is important to handle customer inquiries professionally, resolve issues, and impart information about the services effectively. Analyzing customer concerns, troubleshooting issues, and ensuring timely and satisfactory resolutions are key aspects of this role. You must adhere to call scripts, guidelines, and company protocols to maintain consistency and comply with policies. Collaborating with colleagues, supervisors, and other departments to resolve complex issues or escalate problems when necessary is essential. The ideal candidate should be a graduate with good convincing skills and proficiency in MS Excel. Flexible availability for rotational shifts, along with excellent verbal and written communication skills, is required. A self-motivated individual with at least 1 year of work experience is preferred for this role. This is a full-time, permanent position with benefits including food provision, health insurance, and Provident Fund. The work schedule involves night shifts with a shift allowance. The work location is in-person.,