Air India - Head - PMO - Program & Performance Management

Job Purpose:
- Responsible for developing & directing IT Project management operations and strategic planning to meet organization's goal with both customer & internal focus.- Provide overall strategic governance for projects by establishing standards, processes and tools used for effective project delivery.- Set performance benchmarks for various roles in the Air India digital organization and putting place systems and processes to measure performance- Lead the budgeting process for the organization and track spends to adhere compliance to approved budgets- Optimise costs incurred in the organization through continuous tracking and controlKey Accountabilities:
Project Management /Strategic Activities- Establish Methodologies to set productivity and quality targets and to assess results for all projects.- Establish rigorous project management discipline and tracking of project execution across all major projects in the organisation- Establish program plans of all major initiatives in the organisation and tracking of performance relative to plan to identify project health and establish early interventions- Respond to escalated project issues that may impede project delivery and coordinate solutions.- Coordinate with various functional heads to identify digital solutions and lead the creation of such programs.- Coordinate with teams with customer touchpoints (Cabin Crew, Customer Experience, Commercial) to develop programs aimed to solve for customer issues and needs. - Monitor and analyze project metrics to identify weakness or problems and propose operational improvements and cost savings for future projects - Provide on-site leadership for project team by building and motivating team members to meet project goals, adhering to their responsibilities and project milestones.- Full project life cycle ownership; successful project delivery will include full implementation from initiation to deployment for one major or several minor initiatives simultaneously - Report on project success criteria results, metrics, test and deployment management activities.- Manage the day-to-day project activities and resources and chairs the project management team meetings.- Participate in establishing practices, templates, policies, tools, and partnerships to expand and mature these capabilities for the organization - Understand interdependencies between technology, operations, and business needs.- Participate and/or drive feasibility studies, vendor selections and proposals for evaluation by appropriate key stakeholders. - Develop performance benchmarks for every role in the organisation and develop systems and processes to evaluate performance of organisation membersTransition Management - Coordinating any major transitions within the company, such as financial, technological, operational, and governance changes.- Analyzing any internal requests for changes and consulting with senior management to deny or approve the proposed changes.- Creating transitional plans and documents to outline project expectations, scope, schedule, and budget requirements.- Leading workshops to provide staff members with information on any major changes in the company, such as new financial protocols or policies - Ensuring that transitions are planned and carried out in a timely manner and within budget. - Keeping all parties involved with the transition updated on its progress. - Spotting any transition-related issues and creating effective solutions to resolve them swiftly - Providing company-wide guidance during unplanned changes, such as the passing of a senior employee Team Management
- Lead the program management team and head collaboration between Business Users and software providers to build project solutions.