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10.0 - 12.0 years
0 Lacs
hyderabad, telangana, india
On-site
Job Title: Director, Service Management and Experience Lead Location: Hyderabad, India Join dsm-firmenich as our Service Management & Experience Lead and move IT support from reactive ticketing to experience led intelligence. In this strategic D&T role, you'll embed ITSM governance, enable automation powered process shifts, stand up Swarming and XLAs to industrialize a modern, user centric operating model. Your key responsibilities: Own the operating?model transition from process?centric ITSM to a unified, experience?driven support model that integrates product/platform teams, automation, and partner collaboration under a single value framework Governance & Change Enablement - Establish and ...
Posted 5 days ago
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