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Director, Service Management and Experience Lead DSM Nutritional Products AG

10.0 - 12.0 years

0 Lacs

hyderabad, telangana, india

On-site

Job Title: Director, Service Management and Experience Lead Location: Hyderabad, India Join dsm-firmenich as our Service Management & Experience Lead and move IT support from reactive ticketing to experience led intelligence. In this strategic D&T role, you'll embed ITSM governance, enable automation powered process shifts, stand up Swarming and XLAs to industrialize a modern, user centric operating model. Your key responsibilities: Own the operating?model transition from process?centric ITSM to a unified, experience?driven support model that integrates product/platform teams, automation, and partner collaboration under a single value framework Governance & Change Enablement - Establish and ...

Posted 5 days ago

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