Job Title: Customer Support & BPO Executive Location: Jaipur, Rajasthan Company: Aignosis Artificial Intelligence Pvt. Ltd. Website: https://aignosis.in/ Reporting To: Sales & Operations Head About Aignosis Aignosis is a pioneering health-tech startup revolutionizing early autism screening through advanced AI and standard webcams. Featured on Shark Tank India Season 4 and the WTF Podcast, and backed by visionary investors like Amit Jain (Co-founder, CarDekho) and Nikhil Kamath’s WTFund, Aignosis is on a mission to democratize developmental diagnostics across India and beyond. Join a purpose-driven team working at the cutting edge of healthcare and AI. Role Overview We are seeking a dedicated Customer Support & BPO Executive to act as the primary communication link between doctors, patients, and internal teams. The role includes handling inbound/outbound calls, managing patient queries, aligning meetings with doctors, and maintaining accurate sales and support data. You will ensure all customer and patient interactions are handled with empathy, clarity, and efficiency — upholding Aignosis’s standard of care and professionalism. Key Responsibilities 1. Customer & Doctor Communication Handle inbound and outbound calls with doctors, patients, and clinic staff. Manage appointment scheduling, follow-ups, and meeting alignments with doctors and patients. Clearly explain the Aignosis screening test, its process, and follow-up steps to parents or caregivers. Maintain courteous and solution-oriented communication across all touchpoints. Record and escalate technical or clinical concerns to respective departments. 2. Customer Care & Query Resolution Serve as the first point of contact for all customer and patient queries via phone, WhatsApp, and email. Resolve inquiries related to test procedures, appointments, results, or technical issues efficiently. Provide emotional and informative support to parents seeking guidance about developmental screening. Track unresolved cases, follow up until closure, and maintain detailed communication logs. Ensure quick turnaround times and high customer satisfaction through empathetic listening and prompt action. 3. Sales Support & Lead Management Manage and update the doctor and patient database, ensuring timely follow-ups and lead conversions. Conduct cold calls to potential clinics and pediatricians to introduce Aignosis’s services. Support the Sales Team in scheduling demonstrations and maintaining engagement lists. Collaborate with marketing to support outreach campaigns and awareness drives. 4. Patient Management & Operations Support Guide patients and parents through the entire screening and feedback process. Coordinate with field teams for installation, test scheduling, and feedback collection. Assist in planning and executing CMEs, workshops, and awareness programs. Maintain accurate daily records of doctor interactions, patient queries, and call performance metrics. Qualifications & Skills Graduate in any discipline (Healthcare or MBA preferred). 1–3 years of experience in customer support, BPO, tele-calling, or healthcare service management. Excellent communication skills in English and Hindi. Strong interpersonal skills, empathy, and ability to manage sensitive patient conversations. Organized, detail-oriented, and comfortable managing CRM tools and data sheets. Ability to multitask, handle pressure, and maintain professionalism. What We Offer Opportunity to work at the intersection of AI and healthcare. Direct interaction with India’s leading paediatricians and families. Mission-driven team culture with professional growth opportunities. Competitive salary with performance-based incentives. Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Paid sick time Education: Secondary(10th Pass) (Preferred) Experience: Customer support: 1 year (Preferred) Location: Malviya Nagar, Jaipur, Rajasthan (Preferred) Work Location: In person
Job Title: Customer Support & BPO Executive Location: Jaipur, Rajasthan Company: Aignosis Artificial Intelligence Pvt. Ltd. Website: https://aignosis.in/ Reporting To: Sales & Operations Head About Aignosis Aignosis is a pioneering health-tech startup revolutionizing early autism screening through advanced AI and standard webcams. Featured on Shark Tank India Season 4 and the WTF Podcast, and backed by visionary investors like Amit Jain (Co-founder, CarDekho) and Nikhil Kamath’s WTFund, Aignosis is on a mission to democratize developmental diagnostics across India and beyond. Join a purpose-driven team working at the cutting edge of healthcare and AI. Role Overview We are seeking a dedicated Customer Support & BPO Executive to act as the primary communication link between doctors, patients, and internal teams. The role includes handling inbound/outbound calls, managing patient queries, aligning meetings with doctors, and maintaining accurate sales and support data. You will ensure all customer and patient interactions are handled with empathy, clarity, and efficiency — upholding Aignosis’s standard of care and professionalism. Key Responsibilities 1. Customer & Doctor Communication Handle inbound and outbound calls with doctors, patients, and clinic staff. Manage appointment scheduling, follow-ups, and meeting alignments with doctors and patients. Clearly explain the Aignosis screening test, its process, and follow-up steps to parents or caregivers. Maintain courteous and solution-oriented communication across all touchpoints. Record and escalate technical or clinical concerns to respective departments. 2. Customer Care & Query Resolution Serve as the first point of contact for all customer and patient queries via phone, WhatsApp, and email. Resolve inquiries related to test procedures, appointments, results, or technical issues efficiently. Provide emotional and informative support to parents seeking guidance about developmental screening. Track unresolved cases, follow up until closure, and maintain detailed communication logs. Ensure quick turnaround times and high customer satisfaction through empathetic listening and prompt action. 3. Sales Support & Lead Management Manage and update the doctor and patient database, ensuring timely follow-ups and lead conversions. Conduct cold calls to potential clinics and pediatricians to introduce Aignosis’s services. Support the Sales Team in scheduling demonstrations and maintaining engagement lists. Collaborate with marketing to support outreach campaigns and awareness drives. 4. Patient Management & Operations Support Guide patients and parents through the entire screening and feedback process. Coordinate with field teams for installation, test scheduling, and feedback collection. Assist in planning and executing CMEs, workshops, and awareness programs. Maintain accurate daily records of doctor interactions, patient queries, and call performance metrics. Qualifications & Skills Graduate in any discipline (Healthcare or MBA preferred). 1–3 years of experience in customer support, BPO, tele-calling, or healthcare service management. Excellent communication skills in English and Hindi. Strong interpersonal skills, empathy, and ability to manage sensitive patient conversations. Organized, detail-oriented, and comfortable managing CRM tools and data sheets. Ability to multitask, handle pressure, and maintain professionalism. What We Offer Opportunity to work at the intersection of AI and healthcare. Direct interaction with India’s leading paediatricians and families. Mission-driven team culture with professional growth opportunities. Competitive salary with performance-based incentives. Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Paid sick time Education: Secondary(10th Pass) (Preferred) Experience: Customer support: 1 year (Preferred) Location: Malviya Nagar, Jaipur, Rajasthan (Preferred) Work Location: In person
About Aignosis Aignosis is a healthtech company building innovative screening and diagnostic tools that help clinicians detect developmental and mental health conditions early and accurately. Our mission is to make healthcare more accessible, data-driven, and empowering for both doctors and patients. Role Overview We are looking for a proactive and confident Clinical Technology Specialist to represent Aignosis at partner clinics. You will be responsible for demonstrating our digital screening tools to doctors, supporting them during the trial process, and managing test operations during the early phase of client onboarding. This is a hands-on role that blends communication , technical understanding , and clinical execution . Over time, you will also play a key role in training new hires and ensuring consistent, high-quality implementation of our testing protocols across clinics. Key Responsibilities Conduct live product demos for doctors and clinic staff during sales discussions. Assist clinics during the trial and onboarding phase , ensuring smooth adoption of Aignosis tools. Administer screening tests at clinics during the initial weeks post-onboarding. Collect and record test data accurately using digital tools. Provide basic technical and procedural training to clinic staff and new team members. Share feedback from clinics with the internal product and operations teams to improve processes. Maintain a professional and empathetic approach while interacting with doctors, parents, and patients. Key Requirements Strong communication and presentation skills — able to explain technology clearly to clinicians. Detail-oriented, with the ability to follow testing protocols precisely. Comfortable working in clinical environments and with children/patients if needed. Ability to troubleshoot minor technical issues and report feedback effectively. Bachelor’s or Master’s degree in any field Prior experience in clinical operations, assessments, or healthcare sales is a plus. Any Background in B.Pharma is also appreciated Willingness to travel to clinics across the city or region. What We Offer Opportunity to work at the intersection of healthcare and technology . Direct impact on improving early detection and intervention in mental health and child development. Hands-on exposure to clinical implementation and digital health innovation . Growth into training and leadership roles as the team expands. Job Type: Full-time Pay: ₹15,000.00 - ₹41,253.59 per month Benefits: Paid sick time Ability to commute/relocate: Raja Park, Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (Preferred) Education: Secondary(10th Pass) (Preferred) Location: Raja Park, Jaipur, Rajasthan (Preferred) Work Location: In person
About Aignosis Aignosis is a healthtech company building innovative screening and diagnostic tools that help clinicians detect developmental and mental health conditions early and accurately. Our mission is to make healthcare more accessible, data-driven, and empowering for both doctors and patients. Role Overview We are looking for a proactive and confident Clinical Technology Specialist to represent Aignosis at partner clinics. You will be responsible for demonstrating our digital screening tools to doctors, supporting them during the trial process, and managing test operations during the early phase of client onboarding. This is a hands-on role that blends communication , technical understanding , and clinical execution . Over time, you will also play a key role in training new hires and ensuring consistent, high-quality implementation of our testing protocols across clinics. Key Responsibilities Conduct live product demos for doctors and clinic staff during sales discussions. Assist clinics during the trial and onboarding phase , ensuring smooth adoption of Aignosis tools. Administer screening tests at clinics during the initial weeks post-onboarding. Collect and record test data accurately using digital tools. Provide basic technical and procedural training to clinic staff and new team members. Share feedback from clinics with the internal product and operations teams to improve processes. Maintain a professional and empathetic approach while interacting with doctors, parents, and patients. Key Requirements Strong communication and presentation skills — able to explain technology clearly to clinicians. Detail-oriented, with the ability to follow testing protocols precisely. Comfortable working in clinical environments and with children/patients if needed. Ability to troubleshoot minor technical issues and report feedback effectively. Bachelor’s or Master’s degree in any field Prior experience in clinical operations, assessments, or healthcare sales is a plus. Any Background in B.Pharma is also appreciated Willingness to travel to clinics across the city or region. What We Offer Opportunity to work at the intersection of healthcare and technology . Direct impact on improving early detection and intervention in mental health and child development. Hands-on exposure to clinical implementation and digital health innovation . Growth into training and leadership roles as the team expands. Job Type: Full-time Pay: ₹15,000.00 - ₹41,253.59 per month Benefits: Paid sick time Ability to commute/relocate: Raja Park, Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (Preferred) Education: Secondary(10th Pass) (Preferred) Location: Raja Park, Jaipur, Rajasthan (Preferred) Work Location: In person