Senior Service Delivery Manager Zensar Technologies

10.0 - 12.0 years

0 Lacs

chennai, tamil nadu, india

On-site

What's this role about We are looking for a Service Delivery Manager to lead Product Sustenance / Application Management Services using an AI-first Next Gen AMS model , integrating SRE and KTLO practices. The role focuses on delivering stable operations, Application support services (L2, L3 and Minor Enhancements) driving automation, and transformation by embedding AI-led efficiencies into support workflows. Here's how you'll contribute: Own end-to-end service delivery for product sustenance across KTLO and enhancement streams Drive Critical Incident resolutions, Resolution of L2 and L3 incidents & service requests and Minor enhancements Implement SRE practices Observability, reliability KPI...

Posted 3 weeks ago

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Hiring For Business Solutions Architect (Pre-sales) @ Coforge Coforge

13.0 - 20.0 years

13 - 20 Lacs

noida, uttar pradesh, india

On-site

Partner with Account Executives and Sales teams to understand customer requirements and challenges. Collaborate with internal technology competency teams to design and architect comprehensive technical solutions that align with client business objectives and ensure proposed solutions are feasible and meet customer needs. Good understanding of Managed Services offering for Run and Transform, including new operating model, AI-led Automation, new emerging GCCs model and pricing strategies. Excellent analytical and problem-solving skills with the ability to translate complex data into actionable insights Desirable Skills: Demonstrated experience in conducting competitive analysis and developing ...

Posted 3 months ago

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