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AI - Conversational AI - Consultant

3 - 7 years

0 Lacs

hyderabad telangana

Posted:1 day ago| Platform: Shine logo

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Skills Required

machine learning deep learning nlp python r sql gen ai ai

Work Mode

On-site

Job Type

Full Time

Job Description

As a Data Science Consultant specializing in the Contact Center domain, you will be part of an innovative team dedicated to transforming customer interactions through data-driven intelligence. You will focus on optimizing contact center operations by leveraging machine learning, natural language processing (NLP), and advanced analytics. Your work will involve analyzing customer conversations, predicting user behavior, and enhancing self-service capabilities to reduce call transfers and improve satisfaction. You will be responsible for building conversational AI models, real-time recommendation systems, and predictive analytics solutions that drive meaningful business impact. By integrating AI-driven insights with marketing strategies, you will enable proactive customer engagement, personalized experiences, and operational efficiencies across various touchpoints. If you are passionate about applying data science to solve real-world customer experience challenges, this is the team for you! In this role, you will play a key part in leveraging Generative AI and Machine Learning to enhance customer experiences and optimize contact center operations. Your responsibilities will include developing and fine-tuning Generative AI models, building and deploying ML models for various use cases, performing customer segmentation and behavioral analysis, optimizing conversational AI workflows, analyzing large-scale customer interaction data, and collaborating with cross-functional teams to integrate AI-driven solutions into existing platforms. This position offers the opportunity to work on cutting-edge AI and data science techniques, driving real-world impact in the contact center space.,

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