AI - Conversational AI - Consultant

You will be joining an innovative Data Science team specializing in the Contact Center domain, focused on transforming customer interactions through data-driven intelligence. As part of the Marketing Analytics team, you will work towards optimizing contact center operations by leveraging machine learning, natural language processing (NLP), and advanced analytics. Your key responsibilities will include: - Developing and fine-tuning Generative AI models to enhance customer interactions, automate responses, and improve self-service capabilities. - Building and deploying ML models for intent classification, sentiment analysis, and predictive analytics. - Conducting customer segmentation and behavioral analysis to personalize recommendations and drive targeted engagement strategies. - Optimizing conversational AI workflows by enhancing intent recognition, response generation, and real-time decision-making. - Analyzing large-scale customer interaction data to extract actionable insights and refine business strategies. - Collaborating with cross-functional teams to integrate AI-driven solutions into existing platforms. The ideal candidate should possess the following qualifications: - Must have skills in Machine Learning, Deep Learning, Gen AI, NLP, Python, R, AI, SQL. - Good to have skills include experience in Graph Neural Networks (GNNs), LLM Optimization, and a track record of scientific publications or intellectual property generation demonstrating expertise in AI and data science. - Educational Qualifications: PhD with 2+ years of relevant experience, OR Masters degree with 3+ years of experience, OR Bachelors degree with 4+ years of experience. If you are passionate about applying data science to solve real-world customer experience challenges and want to work with cutting-edge AI and data science techniques in the contact center space, this opportunity is for you.,