AGM - Regulatory FLX

Role

Regulatory FLX - Corporate

Job Level/ Designation

M2/AGM

Function / Department

Enterprise/Customer Service

Location

Corporate

Job Purpose

Primary responsibility of this role is to ensure meeting Regulatory requirement for VIBS. Mandatory and Standard reports to be shared on time to time basis.

He / She is responsible for driving Regulatory compliances and follow regulatory guidelines along with respective stakeholders to ensure compliance on UCC / TCCCPR.

He / She is responsible for the partner management and governance to ensure NIL service disruption in the process guidelines on the service operations.

He / She has to ensure all the standard reports being shared to Service Management team for Service performance.

Key Result Areas/Accountabilities

Strategic

• 100% compliance on Regulatory reports on monthly / quarterly basis.
• Ensure effective and timely responses to TERM Cell / DoT query
• He / She is accountable for Be-Spoke process and partner management and Governance to ensure NIL service disruption.
• To be accountable for DOT audits on TL 9000, Network, ASR, PMR, DPCA, VAPT

Operational

• Ensure Regulatory reports are being shared with 100% accuracy.
• Enable Service Managers to drive adoption of digital journey.
• Strong Governance on process with partners (Be-Spoke solution) and IT team to improve efficiency.
• Ensure and support Service Management team for PR / PO process.
Drive Regulatory Compliance and Audits as per the scheduled frequency

Core Competencies, Knowledge, Experience

• 7+ years of experience into Telecom industry.
• Domain knowledge of Telecom – specifically from Service Operations.
• Should have IT and Telecom understanding.
• He / She should have Analytical and logical approach.
• Regulatory monthly, quarterly and as and when required reports, Annexure & Justification to be submitted for the audits.

Must have technical/ professional qualifications

• Powerful influencing/ negotiation skills, effective relationship management skills.
• Should have “First Time Right” approach in driving internal team / partners.
• Hands on experience in Process writing
• Understanding of FL services and transforming it to IT for development.
• Should have knowledge on the governance in terms of TRAI and DOT audits in telecom

Educational Qualifications

• Bachelor in Engineering Degree
• ITIL Certification on Foundation,