AGM Back Office Support System

● Responsible for the coordination, scheduling, dispatching and planning of customer freight shipments. Tracking shipments / Handling customers' inquiries. ● Monitor and make sure that drivers pick-up and deliver on time. ● Monitor shipments throughout transit in order to effectively meet delivery schedules and maintain contact with drivers throughout the day. ● Monitor any sudden route changes or road construction issues and work with drivers to establish new routes for timely deliveries. ● Ensure Driver has all paperwork and load info necessary to complete their load satisfying both customer expectations and HOS regulations. ● Act as the main point of contact for all driver facing communication via phone, Qualcomm and E-mail. ● Work with the Company Trucking Management software (BROKER PRO and LOAD STOP) ● Update and enter daily delivery orders, schedules, Proof of Delivery ● Preparing Invoices and submission of paperwork with brokers and accounting team.