Agent Business Operations

The Company Launched in 1998, this pioneering British-born brand specializes in creating amazing experiences and unforgettable memories, ranging from hotels, city breaks, and holidays to theatre, entertainment, and spa days. Experts in brightening up online travel, lastminute.com is a global leader in the field, assisting hundreds of thousands of customers every year in finding and enjoying activities that bring them joy. lastminute.com is recognized as the European Travel Tech leader in Dynamic Holiday Packages. The company's mission is to lead the travel industry by leveraging technology to simplify, personalize, and enhance customers" travel experiences. By continuously investing in talented individuals, lastminute.com ensures that its offerings align with customer needs and stay at the forefront of technological advancements. With over 1,700 employees worldwide, the company develops its own products and services to cater to the entire traveler journey for millions of people. Job Description Web check-in (WCI) agents play a crucial role in supporting our business partners by completing WCI for their customers when the automated process encounters issues. Agents are responsible for manually processing a queue of WCI on a daily basis. Key responsibilities of the role include identifying customer needs, recommending solutions to enhance quality, completing airline check-ins accurately and promptly, tracking daily work progress, reporting to supervisors, and forwarding unresolved queries to specialists. To excel in this position, agents must possess strong problem-solving skills, patience, attention to detail, conflict resolution abilities, and computer literacy. They should be capable of earning clients" trust and contributing to the company's reputation for providing exceptional customer support by providing timely feedback to enhance service quality. Qualifications: Any Degree Requirements - Excellent proficiency in English - Customer service-oriented mindset - Proficiency in navigating web portal options - Willingness to work in different time zones - Ability to adhere to defined processes with clarity - Passion for the travel industry Work model: Hybrid (6 days) and Rotational Shift,