662 Aftersales Jobs - Page 20

• Dealer Workshop Management: • Monitor and guide dealer workshops on operational efficiency, manpower productivity, and workshop infrastructure. • Ensure adherence to Kia’s service processes, SOPs, and standards. • Regular audits and performance reviews of service dealerships. • Customer Experience Enhancement: • Drive CSI (Customer Satisfaction Index) & NPS (Net Promoter Score) improvements through dealer support. • Handle escalated customer complaints, analyze root causes, and provide resolution strategies. • Support dealers in managing customer retention and loyalty programs. • Service KPI Monitoring: • Track KPIs such as revenue, labor utilization, job mix, parts-to-labor ratio, warrant...

Role & responsibilities Supervision of Service Partner Operations Ensure quality of customer service provided by service partners Regularly monitor and help improve service quality parameters like open calls, same day closures, escalations of each service partner Assist service partners in educating service engineers about the right attitude for handling customer interactions Validate replacement calls and initiate the process from service end o Assist service partners in stock management for spare parts Defect Management and Trade Maintain trade partner satisfaction by providing timely resolution in case of defective products at the shop floor Provide swift response to escalated customer is...

Support in project sales execution and tender bidding process Provide solutions from inquiry to after-sales Conduct f2f sales in India & international markets. Build strong client relationships & track market trends. Required Candidate profile Technical Knowledge: Understand product specs & functionality. Problem-Solving: Analyze issues & offer effective solutions. Sales & Negotiation: Meet targets & close deals.

Support in project sales execution and tender bidding process Provide solutions from inquiry to after-sales Conduct f2f sales in India & international markets. Build strong client relationships & track market trends. Required Candidate profile Technical Knowledge: Understand product specs & functionality. Problem-Solving: Analyze issues & offer effective solutions. Sales & Negotiation: Meet targets & close deals.

Analyst Aftermarket Function: Operations Location – Kolkata With a startup spirit and 125,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Come, transform with us. Inviting applications for the role of Analyst - Aftermarket In this role, you Customer Support in After Sales topics and managing customer requests & claims. Responsibilities Processing of customer enquiries • Calculation & creation of repair & service quotes including technical description. Monitoring of the cases (technical, adminis...

Improve dealer operations and systems to meet customer satisfaction. Dealer visit review & improve CSI through process systems for dealer profitability & customer satisfaction. To monitor workshop up gradation plan for region for better CSI

Overseeing the relationship with customers handled by your team. Resolving customer complaints quickly and efficiently. Keeping customers updated on the latest products in order to increase sales.

Responsibilities : Drive renewals and upselling for Simplotel. Be in touch with our customers, analyse opportunities for improvement, and convince the customers to adopt such suggestions. Build and maintain strong long-lasting relationships. Understand various analytics of our customers, craft and implement strategies to grow it. Deliver metrics and analysis to customers to ensure that they understand the value of our platform Run Google Ad Campaigns and come up with SEO strategies for our customers. Manage schedule and prioritize well, in order to meet deadlinesSkills required : 0 -3 years of Account Management or other customer facing experience. Graduate degree in Engineering, Business or...

COMPANY OVERVIEW TAK Technologies Pvt. Ltd. is a DPIIT, MSME, NSIC, and ISO-certified company with nearly 25 years of experience in manufacturing and integrating security systems. It specializes in Opto-electronic equipment, armored safety solutions, and providing comprehensive security services to Indian Defense and Government establishments. The company is an Original Equipment Manufacturer (OEM) with its own assembly line and a workforce of over 100 professionals. TAK Technologies proudly unveiled the DarVi” brand in the year 2012, marking a significant milestone in their commitment to excellence in the field of Opto-electronics. Key Certifications and Expertise • DPIIT (formerly DIPP), M...

Role & responsibilities Develop & execute the strategic initiatives that will deliver a superior customer experience. Retail infrastructure Conceptualize & develop a Digital First customer showroom journey & ensure execution across all keymarkets Build necessary tools and processes to deliver a superior & differentiated experience Track analytics & generate actionable insights around key retail parameters such as walk-ins, leads, conversions, after-sales & overall customer experience scores Training Strengthen salesmen training & engagement programs, to ensure their capability & knowledge is up to date. Develop the right delivery tools for online & offline engagement Tools & Practices Design...

Coordinate with customers Customer Support Visit client sites for support Site Supervision Oversee onsite engineering activities Identify & resolve site issues

Key Responsibilities: 1. Payment Collection Management Oversee end-to-end payment collection from booked customers as per project milestones. Maintain and monitor payment schedules linked with customer profiles in the CRM. Ensure timely and accurate tracking of all payments received and dues pending. 2. CRM System Management Manage and optimize the CRM platform for collection processes, ensuring data integrity. Set up automated payment reminders (SMS, email, WhatsApp) and follow-up workflows. Integrate CRM with accounting/ERP software for real-time payment reconciliation. 3. Customer Communication & Follow-up Design and implement personalized communication plans for payment reminders. Assign...

managerRole & responsibilities Gm all resposiblity related to service. Preferred candidate profile

Role & responsibilities 1. Develop & execute the strategic initiatives that will deliver a superior customer experience 2 Timely and successful completion of key initiatives 3 Building & managing relationships, and after sales 4 Tools & Practice - Design & implement 5.Training - Strengthen salesmen training & engagement programs, to ensure their capability & knowledge is up to date. 6.Retail infrastructure- Conceptualize & develop a Digital First customer showroom journey & ensure execution across all key markets. For more details:- (amita.raut@skillventory.com)

Role & responsibilities KRAs - 1. Ensure accurate and timely marking of vehicle documents in the CRM system. 2. Follow up with sellers for any pending or missing vehicle documents. 3. Manage and maintain accurate car inventory at the hub. 4. Coordinate with internal teams for organized vehicle document management. 5. Use basic Excel functions for data tracking, reporting, and inventory updates. Preferred candidate profile Graduate Customer support experience Immediately available

Role & responsibilities 1. Forecasting parts needs and ordering parts to maintain optimal inventory levels. 2. Monitoring the current parts inventory. 3. Pricing parts to maintain profitability. 4. Receiving parts , including placing them into inventory and properly labeling them. 5. Helping customers find and purchase the correct parts. 6. Overseeing special orders. 7. Must have SAP knowledge in all modules preferably in SD & MM. Preferred candidate profile 1. Any degree or a similar field experience. 2. Prior work experience in automobile industry and thorough knowledge in SAP. 3. High level of customer service , people-oriented. 4. Knowledge and ability of parts pricing procedures. 5. Lea...

Area Service Manager Traditional channel - Developing and implementing service standards and procedures for the service delivery of customers. Maintaining customer relationships and improving response and delivery times. The Person: You love to learn and grow and be acknowledged for your valuable contributions. Your not intimidated by innovation. Wouldn't it be great if you could do your job and do a world of good? In fact, you embrace it. You also have: Ensuring good customer service by addressing and ensuring the timely resolution of customer issues or reviews. Experience in Power Tool industry is a must. Working closely with demand planning and warehousing teams in order to ensure spare p...

Skill required: Pharmacovigilance Operations - Pharmacovigilance & Drug Safety Surveillance Designation: Pharmacovigilance Services Assoc Manager Qualifications: Bachelor of Pharmacy/Master of Pharmacy Years of Experience: 10 to 14 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What woul...

We are hiring for the role of Assistant Sales Manager Role & Responsibilities: Generate and manage inquiries from OEMs, End Users, EPCs, and Consultants Engage with customers to understand application requirements and propose suitable Control Valve solutions Coordinate with the Application Engineering Team for timely and accurate techno-commercial proposals Drive follow-up on submitted proposals and convert inquiries into confirmed orders Lead price negotiations while ensuring profitability and adherence to pricing strategies Track and manage the enquiry-to-order pipeline , ensuring accurate data and timely action Build and maintain strong relationships with key accounts to drive long-term b...

Role & responsibilities JD-CRM Drive Customer Experience Drive Collections Efficiencies Responsible for reducing customer outstanding Responsible for Process Adherence & Process Audit Scores Customer Query Management by ensuring TATs are met Handles escalated customer complaints / queries (through direct reportees) generated via phone calls, emails, or walk-ins New Process Creation, wherever applicable Coordinates between departments and the customer to resolve customer queries Represents customer queries at the Corporate Office The position requires you to work on Saturday & Sunday, and you can avail comp off in lieu, as set by your supervisor(s) CRG (Customer Records Group) Team: 1 per 400...

Job Summary: A results-driven Marketing Specialist, focused on accelerating growth in the Aftersales Parts & Lubricants segment. Skilled in developing and executing strategies to increase sales, drive customer acquisition, and enhance retention, the role involves leading marketing campaigns, organizing engagement events, and promoting product value. With expertise in B2B and B2C marketing, digital tools, and customer analysis, the specialist effectively navigates diverse customer segments. Combining strategic thinking with a hands-on approach, they consistently deliver impactful campaigns to achieve business targets. Roles and Responsibilities Roles & Responsibilities: 1. Marketing of Genuin...

Complete knowledge of Motor Repairing, throttle. Repairing, IG switch & operating multiple calibration instrument Promptly analyze & resolve development issue & field issues Responsible for service & Repair in the company Required Candidate profile Must have experience in field services after market Should be Polytechnic(2 yr) ITI Electronics, Electrical

To meet the primary sales target Collection of payments as per company norms New dealer development Secondary sales development Report to NSM Required Candidate profile Must-Have after-market sales exposure for speedometer for Gujarat Region.

Managing & supervise a team of service engineers ensuring timely resolution of on-site issues Provide technical guidance & support to the service team regular site visits to assess performance address challenges & ensure adherence Required Candidate profile Collaborate closely with sales procurement& operations teams to optimize service delivery &customer satisfactionFoster strong customer relationships throughregular communication & proactive engagement

Manage relationships with all customers in your sales area. Provide monthly updates on market trends and competitors to the Sales Manager. Keep customer data current with up-to-date leads and opportunities. Find new sales opportunities through networking, cold calls, and industry events. Work with the sales team to understand customer needs and offer support. Give technical presentations and product demos to customers. Prepare and present quotes, proposals, and technical documents. Build long-term relationships by understanding client needs and offering tailored solutions. Answer customer questions and solve technical issues before and after sales. Systematically approach new customers in sp...