AERTiCKET India, part of the world’s leading travel consolidator with €3.5B+ annual sales and presence in 40+ countries. Head - Operations Reports to : Managing Director Position Overview: The Operations Head is responsible for overseeing the daily operations of the team, ensuring the smooth functioning in the department, and maintaining high levels of customer satisfaction. This role involves strategic planning, team management, process optimization, and collaboration with various stakeholders to drive business growth and efficiency. Key Responsibilities: Operational Management: Oversee and manage all operational activities of the company, including ticketing, reservations, customer service, and tour operations. Ensure all operations are conducted efficiently, cost-effectively, and in compliance with industry standards and regulations. Develop and implement operational policies, procedures, and best practices to enhance productivity and customer satisfaction. Team Leadership : Lead, mentor, and motivate a diverse team of travel consultants, customer service representatives, and support staff. Conduct regular performance evaluations, provide feedback, and identify training and development needs. Foster a positive and collaborative work environment, encouraging teamwork and innovation. Customer Service: Ensure exceptional customer service standards are met across all touchpoints. Handle escalated customer inquiries and complaints, resolving issues promptly and effectively. Monitor customer feedback and implement strategies for continuous improvement. Strategic Planning : Collaborate with senior management to develop and execute strategic plans for business growth and market expansion. Analyse market trends, competitor activities, and customer preferences to identify new business opportunities. Develop and manage budgets, forecasts, and operational KPIs. Supplier and Partner Management : Build and maintain strong relationships with airlines, hotels, tour operators, and other travel-related service providers. Negotiate contracts and agreements to secure the best deals and services for the agency and its clients. Ensure timely and accurate payment processing and account reconciliation with suppliers. Technology and Innovation : Stay updated with the latest travel technology and tools to streamline operations and enhance customer experience. Oversee the implementation and maintenance of travel management software and systems. Promote the adoption of innovative solutions to improve operational efficiency and service delivery. Compliance and Risk Management: Ensure compliance with local, national, and international travel regulations and industry standards. Implement risk management strategies to safeguard assets and reputation. Conduct regular audits and reviews to ensure adherence to policies and procedures. Qualifications: Bachelor’s degree in Business Administration, Travel Management, Hospitality, or a related field. A master’s degree is a plus. Proven experience in an operations management role within the travel industry. Strong leadership and team management skills. Excellent communication, negotiation, and interpersonal skills Proficiency in travel management software and other relevant technologies Ability to analyse data, develop strategic plans, and drive operational excellence Strong problem-solving skills and attention to detail. Knowledge of industry regulations and compliance requirements.
Job Description: Sr. Executive – Product (Air) Join AERTiCKET India – A Part of the AERTiCKET Group About AERTiCKET Group AERTiCKET Group is one of the largest flight ticket consolidators in the world, providing state-of-the-art technology solutions and services to travel agencies and tour operators. With a strong presence in the sector for over 35 years, the AERTiCKET Group prides itself on its innovative approach, reliability, and commitment to delivering top-notch services to its partners globally. About AERTiCKET India AERTiCKET India, a subsidiary of the AERTiCKET Group, plays a vital role in supporting the group’s global operations by harnessing cutting-edge IT solutions, developing advanced tools, and offering technical expertise. Based in India, this dynamic team is central to managing IT operations across diverse regions. Position: Sr. Executive – Product (Air)Location: Mumbai, Maharashtra Job Overview: We are looking for a proactive and analytical Product Executive / Senior Product Executive to support the development and management of airline-related products and services. The role involves coordinating with airlines, travel partners, and internal teams to ensure smooth operations, competitive offerings, and product optimization. This position offers a great opportunity for professionals in the travel industry to gain exposure to international markets and grow into product management role. Key Responsibilities: Product Coordination & Support · Assist in implementing product strategies for airline fares, inventory, and distribution. · Coordinate with GDSs, consolidators, and airline partners to ensure smooth product availability and integration. · Support the Product Manager in tracking product performance and maintaining data accuracy. Market & Competitor Research · Conduct regular market research to identify fare trends, competitor activities, and customer needs. · Prepare reports and insights to help improve product positioning and pricing strategies. Operational Excellence · Liaise with operations, sales, and technology teams to resolve product or fare-related issues. · Ensure product-related information is updated across systems and communication channels. · Assist in implementing new product launches and monitoring performance post-launch. Performance Tracking · Monitor key metrics like sales performance, fare competitiveness, and margin contribution. · Support in preparing periodic MIS reports and dashboards for management review. Innovation & Learning · Stay informed on industry updates such as NDC, dynamic pricing, and new distribution models. · Suggest improvements in processes and tools to enhance efficiency and customer experience. Required Skills and Qualifications: ● Bachelor’s degree in Travel & Tourism, Aviation, Business, or a related field. ● 2–4 years of experience in product, airline, or travel operations. ● Working knowledge of airline distribution systems (GDS, NDC, or consolidator tools). ● Strong analytical and problem-solving skills. ● Good communication and coordination abilities. ● Proficiency in Excel, data reporting, and CRM/product management tools preferred. Why Join AERTiCKET India? ● Opportunity to work with a global industry leader in travel technology. ● Engage in challenging and diverse projects that develop technical and professional skills. ● Collaborate with a dynamic international team committed to innovation and excellence. Application Process: Interested candidates are encouraged to submit their resumes to hr@aerticket.in . Shortlisted candidates will be invited for interviews and technical assessments. Join AERTiCKET India and be a part of a global team driving technological excellence in the travel industry!