Role & responsibilities Engage with customers to understand technical requirements related to secure application development, communication, and identity management. Translate business needs into architectural designs involving application-layer security, encryption, and trust management. Assist the sales team with technical presentations, workshops, demonstrations, and Proof-of-Concepts (PoCs). Design solution architectures that incorporate secure key management, encryption protocols, and certificate lifecycle workflows. Contribute to solution documentation, including architecture blueprints, implementation guides, technical proposals, and responses to RFPs/RFIs. Collaborate with internal teams to ensure seamless alignment between product capabilities and customer requirements. Stay informed about industry developments, security standards, compliance frameworks, and emerging threats to provide best-fit recommendations Preferred candidate profile customer Self-motivated and capable of managing multiple client engagements and deadlines. Strong analytical, documentation, and presentation skills. Effective collaborator across sales, engineering, product management, and success teams. Perks and benefits Standard industry perks like Mediclain, performance bonuses, certification incentives and regular appraisals.
We are seeking a skilled and customer-focused Technical Engineer to deliver post-sales support, solution implementation, and ongoing technical guidance to enterprise clients. This role requires strong technical expertise, hands-on implementation skills, and the ability to ensure customer satisfaction throughout the solution lifecycle. The Technical Engineer will be responsible for deploying solutions, troubleshooting complex issues, providing technical training, and acting as the primary point of contact for technical escalations. The role involves close collaboration with pre-sales, product, and support teams to ensure seamless adoption and long-term success of deployed solutions. Install, configure, and integrate security solutions in customer environments (on-premises, cloud, or hybrid). Conduct solution rollouts, migrations, and upgrades while ensuring minimal disruption. Develop and deliver technical documentation, configuration guides, and runbooks. Provide timely resolution for customer issues, incidents, and escalations. Troubleshoot and resolve complex technical problems in collaboration with product engineering. Manage support cases, root-cause analysis, and preventive maintenance. Act as the trusted technical advisor for assigned accounts. Provide knowledge transfer, training sessions, and technical workshops for customer teams. Assist customers with operational best practices and optimize solution usage. Work with pre-sales teams for smooth handover of solution designs into implementation. Provide product feedback and feature requests based on customer experience. Maintain up-to-date knowledge of solution capabilities, integrations, and security industry best practices. Preferred candidate profile Domain Expertise Public Key Infrastructure (PKI) & Certificate Lifecycle Management (CLM) Cryptography & Encryption Technologies (data-in-transit, data-at-rest, key management, digital signatures) Identity & Access Management (IAM) federation, authentication, authorization, SSO, MFA, privileged access Application & Software Security (secure code signing, DevSecOps integration, mobile app security, runtime protection, API security) Data Protection & Secure File Transfer (discovery, classification, secure exchange, compliance-focused solutions) Cloud & Hybrid Security (integration and deployment across multi-cloud and hybrid setups) Automation & Orchestration (certificate discovery, lifecycle automation, security workflows) Threat Mitigation & Resilience (runtime application self-protection, SSL/TLS pinning, defense-in-depth strategies)
About the Role We are a cybersecurity service provider specializing in Certificate Lifecycle Management (CLM) and SSL/TLS solutions . We are looking for a PKI Engineer / Technical Support Engineer who will support, assist, and guide enterprise customers across the complete certificate lifecycle. This is a hands-on, customer-facing technical role where you will work directly with client environments, supporting Public CA SSL certificates , Private CA (Microsoft ADCS) , and certificate automation using CLM platforms . The role requires strong PKI fundamentals, troubleshooting skills, and the ability to work across diverse enterprise environments. Key Responsibilities Technical Support & Operations Provide technical support and operational assistance for: SSL/TLS certificate issuance, renewal, and replacement Certificate lifecycle management using CLM platforms Support enterprise customers using Public Certificate Authorities and Private CA infrastructures Certificate Lifecycle Management Assist customers with end-to-end certificate lifecycle operations, including: CSR generation Certificate validation Certificate installation and deployment across environments Platform & Environment Support Support and troubleshoot certificate deployment on: Web servers: Apache, NGINX, IIS Hosting platforms: cPanel, Plesk , and similar Network devices: Firewalls, WAFs, Load Balancers Microsoft ADCS Support Assist customers with Microsoft Active Directory Certificate Services (ADCS) , including: Understanding certificate templates and enrollment processes Requesting, renewing, and validating certificates Automation & Integrations Support certificate automation and integrations using: CLM platforms such as Venafi, AppViewX , or similar tools CI/CD pipelines and GitHub-based workflows Cloud & Container Environments Assist with certificate deployment in: Kubernetes Docker Cloud-native and containerized environments Troubleshooting & Documentation Troubleshoot SSL/TLS issues related to: Trust chains Certificate expiry TLS handshake and configuration errors Create and maintain: Customer-facing documentation SOPs Knowledge base articles Work closely with internal engineering and sales teams to support: Customer onboarding Migrations Production rollouts Required Skills & Experience Technical Skills 3+ years of experience in PKI, SSL/TLS, or Certificate Management Strong understanding of: X.509 certificates Public and Private Certificate Authorities Certificate chains, trust models, and revocation mechanisms Hands-on experience with Certificate Lifecycle Management (CLM) platforms : Venafi, AppViewX, or equivalent Knowledge of certificate formats and stores: PFX / P12 JKS PEM Windows Certificate Store Working knowledge of Linux command-line tools Strong troubleshooting skills for certificate and TLS-related issues in enterprise environments Preferred / Added Advantage Experience working with Hardware Security Modules (HSMs) Exposure to: Cloud platforms ( AWS, Azure, GCP ) DevOps and CI/CD pipelines Experience supporting enterprise customers or working in a managed services / service provider environment Soft Skills Strong customer-facing communication skills Ability to explain complex PKI concepts in a simple and clear manner Strong analytical and problem-solving abilities Good documentation and reporting skills Ability to manage multiple customer engagements simultaneously Why Join Us? Work with diverse enterprise customers across multiple industries Gain deep hands-on experience in CLM, PKI automation, and SSL/TLS Exposure to complex, real-world PKI environments Opportunity to grow your career in enterprise security and cybersecurity services