Advocacy Operations Associate, Advocacy Operations

The Associate Operations Associate should be passionate about supporting a fast-paced operational environment and enjoy the challenges and rewards of working in a rapidly growing organization within an international setting. This role offers high visibility, ample opportunities for creativity, and self-development. Strong written and verbal communication skills are essential as the candidate will collaborate closely with a diverse team. The ability to create and manage work plans, timelines, and handle multiple priorities concurrently will be crucial for success. Responsibilities: - Adhere to SOPs or instructions from the manager to ensure tasks meet quality standards - Contribute ideas for project improvements when applicable - Provide timely responses to stakeholders regarding assigned tasks in accordance with SOPs and SLAs - Proactively escalate issues or concerns to the manager or stakeholders - Achieve business metrics and goals such as SLAs, productivity targets, and quality benchmarks - Maintain accurate records of daily tasks by updating trackers or workflow tools - Meet assigned productivity targets and uphold quality standards - Demonstrate fluency in speaking, writing, and reading English This position requires a Bachelor's degree and experience with Microsoft Office products and applications.,