ADVANCE GLOBAL IT SUPPORT

Work Model & Location Hybrid 3 days onsite in Bangalore Shift: Regular business hours 8:00-5pm - may be some off hours required. Contract Type: 6 months Contract to hire (B2B) Start: ASAP Experience level -7 years+ Cisco technologies - wireless will be the main focus o Focus is on Tier 3 network support. Would be nice to have SD-WAN / firewall experience o Wants to reduce the reliance on the security team - let them just manage policy and let the network team manage the hardware o Security team has said they are not set up for operational 24x7 support We’re looking for a Tier 3 Network Engineer with deep Cisco wireless expertise to Handle day-to-day operations, complex troubleshooting, and project escalations. The role focuses on enterprise wireless across large/global environments, with exposure to SD-WAN and firewalls as a plus. You’ll help our network team own Hardware/platform operations while the security team remains policy-focused. Expect project work (e.g., Avail and Project Dolly) and an eventual rotating on-call schedule as we build out follow-the-sun coverage. • What you’ll do (Responsibilities) Serve as Tier 3 for network escalations, with a primary focus on Cisco wireless (controllers, APs, authentication, RF). Own complex troubleshooting across WLAN/LAN/WAN (packet flow, RF interference, performance issues, roaming, authentication). Implement, optimize, and support Cisco wireless (e.g., 9800/Catalyst controllers, DNA Center/Prime, ISE/802.1X). Contribute to SD-WAN and firewall operations as needed to reduce reliance on security for device/hardware management. Deliver project work and steady-state support for initiatives like Avail and Project Dolly (site setup, cutovers, stabilization). Partner with the security team: they set policy; the network team owns platform/hardware, config deployment, and uptime. Create and maintain runbooks, diagrams, and operational standards for Tier 1/2 handoffs. Engage with vendors (Cisco TAC/ePlus) and drive RCAs and preventive actions. Participate in an eventual rotating on-call schedule to support 24x7 operations. • Required Qualifications 7+ years of professional network engineering experience, with significant hands-on Cisco wireless. Expert-level troubleshooting of enterprise WLAN (RF fundamentals, site surveys, roaming, QoS, spectrum analysis, DHCP/DNS/RADIUS). Strong with Cisco wireless controllers/APs and management tooling (e.g., 9800/Catalyst, DNA Center/Prime). Solid understanding of AAA/ISE, 802.1X, certificate-based auth, and segmentation. Proven Tier 3/escaltions background supporting large/global enterprises. Strong documentation, communication, and cross-team collaboration skills. • Nice to Have SD-WAN (Cisco SD-WAN/Viptela or similar) experience. Firewall administration (Cisco ASA/FTD/Firepower or equivalent) and policy implementation familiarity. Scripting/automation for ops (Python, Ansible) and network observability tools. Certifications: CCNP Enterprise or Wireless; CCIE (nice to have) Job Type: Contractual / Temporary Contract length: 6 months Pay: ₹6,000.00 - ₹8,000.00 per day