Administrator - L0

The role involves resolving, maintaining, and managing clients" software/hardware/network based on service requests from end-users within defined SLAs to ensure client satisfaction. Responsibilities include ensuring timely response to all client end-user tickets, solutioning service requests while maintaining quality parameters, acting as a custodian of clients" network/server/system/storage/platform/infrastructure to track proper functioning, keeping a check on the number of tickets raised through various channels, performing root cause analysis of tickets, providing immediate resolution to high-priority tickets/services, installing and configuring software/hardware based on service requests, adhering to timeliness for issue resolution, providing application/user access per client requirements, tracking tickets from acceptance to resolution stage, maintaining timely backup of important data/logs, coordinating with on-site team for complex problem resolution, reviewing Chat BOTS logs, and ensuring timely resolution of service requests/issues. The key performance parameters include 100% adherence to SLAs/timelines, zero customer escalations, multiple cases of red time, and client appreciation emails. Mandatory skills required for this role include Desktop Support. Join Wipro to be part of a modern digital transformation partner with bold ambitions. Be inspired by reinvention and constant evolution. Wipro is a place that empowers you to design your own reinvention and realize your ambitions. Applications from people with disabilities are explicitly welcome.,