Admin Assistant

Job Description – Admin Executive

Company: Too Personal Care Wellness Pvt. Ltd.
Department: Administration & Operations
Job Type: Full-Time

Job Overview

We are looking for a responsible and organised Admin Executive to manage order tracking, customer follow-ups, review collection, and telecalling activities. The ideal candidate should have good communication skills, attention to detail, and the ability to coordinate with customers to ensure a smooth post-purchase experience.

Key Responsibilities

• Order Tracking: Monitor customer orders, track delivery status, and coordinate with courier partners to ensure timely deliveries.
• Customer Follow-ups: Contact customers to confirm order status, resolve delivery-related queries, and provide necessary updates.
• Review Tracking: Follow up with customers after 7 days of product delivery to collect feedback and encourage them to share product reviews.
• Client Coordination: Handle incoming and outgoing customer calls and maintain professional communication with clients.
• Telecalling: Make outbound calls to customers for order confirmations, feedback collection, follow-ups, and other operational requirements.
• Issue Resolution: Address customer concerns related to delayed orders, delivery issues, and product-related feedback by coordinating with the concerned teams.
• Data Management: Maintain accurate records of orders, customer interactions, reviews, and follow-up schedules.
• Reporting: Prepare daily reports on order status, pending follow-ups, customer feedback, and review collections.

Required Skills & Qualifications

• Good verbal communication skills and confidence in speaking with customers.
• Basic knowledge of MS Excel and Google Sheets.
• Strong follow-up and coordination skills.
• Ability to manage multiple tasks and maintain organised records.
• Customer-friendly attitude with a problem-solving approach.
• Prior experience in administration, customer support, order management, or telecalling will be preferred.
• Freshers with good communication skills and a willingness to learn can also apply.

Ideal Candidate

Someone who is proactive, detail-oriented, comfortable with telecalling, and capable of managing daily administrative and customer coordination activities efficiently.

Pay: ₹8,400.00 - ₹20,000.00 per month

Work Location: In person