ADCI - HYD 15 SEZ - E55

- 1+ years of human resources experience - 1+ years of Microsoft Office products and applications experience - 1+ years of customer service experience - Bachelor's degree in business, HR, or a related field, or High school or equivalent and 1+ years of case management experience *This role can be office based in Hyderabad, India. Additionally, this can be remote – it can be performed from any location within Hyderabad, Bangalore and Chennai and a contractual role* At Amazon we believe that every day is still day one. We are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you’d like to help the Disability Leave Services (DLS) team build a best-in-class professional services program to deliver leave of absence, disability and accommodation services to Amazon employees, applicants, job seekers and candidates globally, this is your chance to make history by joining the amazing Disability & Leave Services Team. The DLS Case Manager provides case management for all types of leave of absence and disability life events. The DLS Case Manager is highly skilled in answering questions, understanding the employee’s situation, applying the appropriate benefits, responding to changing circumstances and needs, and paves the way for a connected and trusted case management experience. Case Managers are the single point of contact for an employee throughout an entire leave of absence or disability event. This is an individual contribution (IC) role with no direct reports. Key job responsibilities • Initiate and respond to inquiries about leave and disability events, benefits, and options available to employees • Serve as a point of contact for assigned employees to provide holistic case management services, including reviewing medical documentation to adjudicate leaves in compliance with the corresponding leave plans, federal and state laws and benefit plans as defined by Amazon • Leverage duration guidelines, best practice tools and Amazon resources to support oversight of a leave event as appropriate • Critically assess and adjust the case management plan to an employee’s changing needs • Address and respond to sensitive situations • Troubleshoot issues and seek to remove barriers before, during, or after a leave event • Respond to employee impacting issues that may arise during the leave event and ensure the right communication occurs • Identify and solve problems that may arise, sometimes with limited information • Facilitate a smooth return to work and ramp-back plan for employees returning to the workplace • Educate managers and business partners on employee concerns and needs prior to being off or returning back to work • Communicate regular updates to employees and stakeholders both verbally and in writing • Ensure compliance with standard work, federal/state regulations, and company policy • Maintain system records to ensure accurate and timely information/documentation • Consult, coordinate and partner with our third party administrator, HR, Safety, Legal, Payroll, Benefits, team members and other departments/systems as appropriate • Other duties as assigned 2+ years of human resources functions experience Knowledge of HRIS or Applicant Tracking Systems are preferred Experience with Payroll Systems, HRIS Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

A engineering graduate with 1-2 years of experience Good understanding of formal test case design techniques. Ability to write, execute and maintain test cases for the feature. Ability to clearly report defects and communicate to stakeholders in defect triage/test summary report. Good understanding of one scripting language, preferably Java. High level of energy and proactive nature. A sense of ownership and drive and a willingness to accept the challenge of daily deadlines is essential. Our team is seeking a sharp, passionate engineer with strong problem-solving skills who is ready for a new challenge working with a successful team. You are detail oriented, enthusiastic, and have a growth mindset. About us: Amazon has reinvented how hundreds of millions of people shop online – providing Customers with the opportunity to find and discover virtually anything they want to buy and providing over 2 million Sellers with a platform to sell and deliver products to customers worldwide. The Marketplace business exceeds 40% of the total Amazon.com sales, and each year, tens of thousands of businesses join the marketplace adding millions of new products. Amazon's Seller Fulfillment Services organization drives the Selling-On Amazon business, and develops solutions that enable sellers to manage their e-commerce business on Amazon and ship their products to customers. True to Amazon’s tenets, customer and seller obsession are always at the forefront of our decisions. We innovate and design our services and tools with a focus on customer and seller experience, followed by our focus on technology and worldwide scaling. Our QA team spans North America and India, delivering for product teams across multiple countries. You'll have the chance to partner with world class engineers and other stakeholders, as well as a QA team that brings experience to the table. Be ready to grow, because there are a lot of opportunities in this team. Quality Assurance Technician at Amazon tests applications and products at user level; primarily they would execute manual testing, and also execution, maintenance, and creation of automation. QATs use black box testing techniques to break code and drive customer satisfaction, but also learn how services work deeper down. Our organization's services are complex, and the ability to adapt and debug is a must. QATs at Amazon are excellent individual contributors capable of understanding and executing test cases, driving test execution with minimal help. QATs would be trying to understand feature to great depth which would enable them to report issues and take ownership and drive them to closure. QATs are highly accurate in reporting the software behavior ensuring that there is no ambiguity while reproducing issues. High quality and accuracy is maintained throughout the software release without compromising on deadlines. Role & Responsibility Black Box testing Write test cases for new features, modifying and maintaining the existing test cases. Understand and ramp up on QA procedures, guidelines and policies for newly launched feature and apply them Use software tools for QA, fix up and data capture on a daily basis Be proactive in identify issues, deep dive, troubleshoot, communicate to stake holders and escalation of issue and providing status reports Contribute toward continuous team process improvement Ability to debug and fix automated tests as needed and contribute towards adding new tests to the existing automated test suites. Be part of a highly charged work environment Quality Assurance Technician at Amazon would test applications and products at user level; primarily they will be involved in manual testing and also execution and maintenance of automation script. You will use black box testing techniques to break code and drive customer satisfaction. You are an excellent individual contributor capable of understanding and executing test cases, driving test execution with minimal help, and debugging when things go wrong. You understand features in-depth to enable you to be more effective at debugging and defect reporting. You are detail driven in your reporting the software behavior, ensuring that there is no ambiguity while reproducing issues. High quality and accuracy is maintained throughout the software release without compromising on deadlines. Come and see for yourself why our team and org are a great place to succeed, grow, and have fun! Key job responsibilities 1. Test Planning and manual test execution 2. Test automation using existing framework and maintenance of existing automated test . 3. On call/OE activities A day in the life Your key focus is to create plans for testing and execute on those plans. You will have opportunities to work with automation, partnering with more senior engineers who can provide guidance. You meet with stakeholders, building strong relationships. You may participate in the team automation on-call rotation for debugging issues. You will identify opportunities for simplification that will improve quality and speed of delivery, and your voice will carry weight. You will always be learning something new and exciting. About the team The Seller Fulfillment Services QA team's goal is to deliver quality products. The organization we support partners closely with QA. This team will span employees located in Hyderabad and Chennai, and partner with another QA team located in North America. The team values growth, delivering results, and has a collaborative atmosphere where each team member has opportunities to grow and learn. - Understanding of automaton test frameworks like Cypress etc would be added advantage - Experience in test planning and reviewing requirements Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

A engineering graduate with 1-2 years of experience Good understanding of formal test case design techniques. Ability to write, execute and maintain test cases for the feature. Ability to clearly report defects and communicate to stakeholders in defect triage/test summary report. Good understanding of one scripting language, preferably Java. High level of energy and proactive nature. A sense of ownership and drive and a willingness to accept the challenge of daily deadlines is essential. Our team is seeking a sharp, passionate engineer with strong problem-solving skills who is ready for a new challenge working with a successful team. You are detail oriented, enthusiastic, and have a growth mindset. About us: Amazon has reinvented how hundreds of millions of people shop online – providing Customers with the opportunity to find and discover virtually anything they want to buy and providing over 2 million Sellers with a platform to sell and deliver products to customers worldwide. The Marketplace business exceeds 40% of the total Amazon.com sales, and each year, tens of thousands of businesses join the marketplace adding millions of new products. Amazon's Seller Fulfillment Services organization drives the Selling-On Amazon business, and develops solutions that enable sellers to manage their e-commerce business on Amazon and ship their products to customers. True to Amazon’s tenets, customer and seller obsession are always at the forefront of our decisions. We innovate and design our services and tools with a focus on customer and seller experience, followed by our focus on technology and worldwide scaling. Our QA team spans North America and India, delivering for product teams across multiple countries. You'll have the chance to partner with world class engineers and other stakeholders, as well as a QA team that brings experience to the table. Be ready to grow, because there are a lot of opportunities in this team. Quality Assurance Technician at Amazon tests applications and products at user level; primarily they would execute manual testing, and also execution, maintenance, and creation of automation. QATs use black box testing techniques to break code and drive customer satisfaction, but also learn how services work deeper down. Our organization's services are complex, and the ability to adapt and debug is a must. QATs at Amazon are excellent individual contributors capable of understanding and executing test cases, driving test execution with minimal help. QATs would be trying to understand feature to great depth which would enable them to report issues and take ownership and drive them to closure. QATs are highly accurate in reporting the software behavior ensuring that there is no ambiguity while reproducing issues. High quality and accuracy is maintained throughout the software release without compromising on deadlines. Role & Responsibility Black Box testing Write test cases for new features, modifying and maintaining the existing test cases. Understand and ramp up on QA procedures, guidelines and policies for newly launched feature and apply them Use software tools for QA, fix up and data capture on a daily basis Be proactive in identify issues, deep dive, troubleshoot, communicate to stake holders and escalation of issue and providing status reports Contribute toward continuous team process improvement Ability to debug and fix automated tests as needed and contribute towards adding new tests to the existing automated test suites. Be part of a highly charged work environment Quality Assurance Technician at Amazon would test applications and products at user level; primarily they will be involved in manual testing and also execution and maintenance of automation script. You will use black box testing techniques to break code and drive customer satisfaction. You are an excellent individual contributor capable of understanding and executing test cases, driving test execution with minimal help, and debugging when things go wrong. You understand features in-depth to enable you to be more effective at debugging and defect reporting. You are detail driven in your reporting the software behavior, ensuring that there is no ambiguity while reproducing issues. High quality and accuracy is maintained throughout the software release without compromising on deadlines. Come and see for yourself why our team and org are a great place to succeed, grow, and have fun! Key job responsibilities 1. Test Planning and manual test execution 2. Test automation using existing framework and maintenance of existing automated test . 3. On call/OE activities A day in the life Your key focus is to create plans for testing and execute on those plans. You will have opportunities to work with automation, partnering with more senior engineers who can provide guidance. You meet with stakeholders, building strong relationships. You may participate in the team automation on-call rotation for debugging issues. You will identify opportunities for simplification that will improve quality and speed of delivery, and your voice will carry weight. You will always be learning something new and exciting. About the team The Seller Fulfillment Services QA team's goal is to deliver quality products. The organization we support partners closely with QA. This team will span employees located in Hyderabad and Chennai, and partner with another QA team located in North America. The team values growth, delivering results, and has a collaborative atmosphere where each team member has opportunities to grow and learn. - Understanding of automaton test frameworks like Cypress etc would be added advantage - Experience in test planning and reviewing requirements Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

A engineering graduate with 1-2 years of experience Good understanding of formal test case design techniques. Ability to write, execute and maintain test cases for the feature. Ability to clearly report defects and communicate to stakeholders in defect triage/test summary report. Good understanding of one scripting language, preferably Java. High level of energy and proactive nature. A sense of ownership and drive and a willingness to accept the challenge of daily deadlines is essential. Our team is seeking a sharp, passionate engineer with strong problem-solving skills who is ready for a new challenge working with a successful team. You are detail oriented, enthusiastic, and have a growth mindset. About us: Amazon has reinvented how hundreds of millions of people shop online – providing Customers with the opportunity to find and discover virtually anything they want to buy and providing over 2 million Sellers with a platform to sell and deliver products to customers worldwide. The Marketplace business exceeds 40% of the total Amazon.com sales, and each year, tens of thousands of businesses join the marketplace adding millions of new products. Amazon's Seller Fulfillment Services organization drives the Selling-On Amazon business, and develops solutions that enable sellers to manage their e-commerce business on Amazon and ship their products to customers. True to Amazon’s tenets, customer and seller obsession are always at the forefront of our decisions. We innovate and design our services and tools with a focus on customer and seller experience, followed by our focus on technology and worldwide scaling. Our QA team spans North America and India, delivering for product teams across multiple countries. You'll have the chance to partner with world class engineers and other stakeholders, as well as a QA team that brings experience to the table. Be ready to grow, because there are a lot of opportunities in this team. Quality Assurance Technician at Amazon tests applications and products at user level; primarily they would execute manual testing, and also execution, maintenance, and creation of automation. QATs use black box testing techniques to break code and drive customer satisfaction, but also learn how services work deeper down. Our organization's services are complex, and the ability to adapt and debug is a must. QATs at Amazon are excellent individual contributors capable of understanding and executing test cases, driving test execution with minimal help. QATs would be trying to understand feature to great depth which would enable them to report issues and take ownership and drive them to closure. QATs are highly accurate in reporting the software behavior ensuring that there is no ambiguity while reproducing issues. High quality and accuracy is maintained throughout the software release without compromising on deadlines. Role & Responsibility Black Box testing Write test cases for new features, modifying and maintaining the existing test cases. Understand and ramp up on QA procedures, guidelines and policies for newly launched feature and apply them Use software tools for QA, fix up and data capture on a daily basis Be proactive in identify issues, deep dive, troubleshoot, communicate to stake holders and escalation of issue and providing status reports Contribute toward continuous team process improvement Ability to debug and fix automated tests as needed and contribute towards adding new tests to the existing automated test suites. Be part of a highly charged work environment Quality Assurance Technician at Amazon would test applications and products at user level; primarily they will be involved in manual testing and also execution and maintenance of automation script. You will use black box testing techniques to break code and drive customer satisfaction. You are an excellent individual contributor capable of understanding and executing test cases, driving test execution with minimal help, and debugging when things go wrong. You understand features in-depth to enable you to be more effective at debugging and defect reporting. You are detail driven in your reporting the software behavior, ensuring that there is no ambiguity while reproducing issues. High quality and accuracy is maintained throughout the software release without compromising on deadlines. Come and see for yourself why our team and org are a great place to succeed, grow, and have fun! Key job responsibilities 1. Test Planning and manual test execution 2. Test automation using existing framework and maintenance of existing automated test . 3. On call/OE activities A day in the life Your key focus is to create plans for testing and execute on those plans. You will have opportunities to work with automation, partnering with more senior engineers who can provide guidance. You meet with stakeholders, building strong relationships. You may participate in the team automation on-call rotation for debugging issues. You will identify opportunities for simplification that will improve quality and speed of delivery, and your voice will carry weight. You will always be learning something new and exciting. About the team The Seller Fulfillment Services QA team's goal is to deliver quality products. The organization we support partners closely with QA. This team will span employees located in Hyderabad and Chennai, and partner with another QA team located in North America. The team values growth, delivering results, and has a collaborative atmosphere where each team member has opportunities to grow and learn. - Understanding of automaton test frameworks like Cypress etc would be added advantage - Experience in test planning and reviewing requirements Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

- 5+ years of quality assurance engineering experience - 1+ years of quality assurance teams management experience - Experience managing manual testers - Experience identifying and reviewing test plans, test cases and testing results with a strong QA background Amazon has reinvented how hundreds of millions of people shop online – providing Customers with the opportunity to find and discover virtually anything they want to buy and providing over 2 million Sellers with a platform to sell and deliver products to customers worldwide. The Marketplace business exceeds 40% of the total Amazon.com sales, and each year, tens of thousands of businesses join the marketplace adding millions of new products. Amazon's Seller Fulfillment Services organization drives the Selling-On Amazon business, and develops solutions that enable sellers to manage their e-commerce business on Amazon and ship their products to customers. True to Amazon’s tenets, customer and seller obsession are always at the forefront of our decisions. We innovate and design our services and tools with a focus on customer and seller experience, followed by our focus on technology and worldwide scaling. We are seeking a Quality Assurance Manager to work with us to build a second Quality Assurance team in our Hyderabad location. This org brings interesting challenges, a positive team atmosphere, and a commitment to growth. You will have the opportunity to grow a team as an extension of the existing QA team, working both with new hires and established team members while also partnering with North America QA counterparts. The problem space we work in is technically challenging, and you will manage a team that delivers both automated and manual QA value. The successful Quality Assurance Manager will be obsessed with quality improvement, experienced and highly committed to creating world class automation for regression and feature testing, able to develop and drive a high-level test strategy, as well as take a hands-on approach to implementing that strategy. You will lead a team that will develop test strategies, automation, and execute on testing. In this role, you'll have the opportunity to improve quality processes already in place and drive change with the larger Quality Assurance team. The ideal candidate will have experience with management and be excited about contributing to the success of the team and products. Responsibilities - Work with business and development teams to understand product vision and requirements - Train and develop your team - Oversee the development and execution of test plans and monitoring and reporting on test execution - Work with a team of quality engineering professionals to ensure the highest quality product delivery Come and see for yourself why our team and org are a great place to succeed, grow, and have fun! Key job responsibilities Responsibilities - Work with business and development teams to understand product vision and requirements - Train and develop your team - Oversee the development and execution of test plans and monitoring and reporting on test execution - Work with a team of quality engineering professionals to ensure the highest quality product delivery A day in the life As a Quality Assurance Manager, your could range from having 1:1s with team members, meeting with stakeholders, mentoring and growing your team, or reviewing test plans. Our internal stakeholders operate across North America and China primarily, and are collaborative partners that will look forward to meeting with you and your team. You'll participate in our retrospective process, identifying key challenges. Our customers are both 3rd party sellers that use Amazon to build their business, as well as end customers that buy on Amazon. About the team The Seller Fulfillment Services QA team's goal is to deliver quality products. The organization we support partners closely with QA. This team will span managing employees located in Hyderabad and Chennai, and will report to the senior QAM in North America. This team values growth, delivering results, and has a collaborative atmosphere where each team member has opportunities to grow and learn. Experience preparing quality metrics and effectively engaging with stakeholders to set and drive quality goals Experience managing automation testers Experience transforming QA programs from manual to automation Experience testing front and back end systems Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

DESCRIPTION *This role can be office based in Hyderabad, India. Additionally, this can be remote – it can be performed from any location within Hyderabad, Bangalore and Chennai and a contractual role* At Amazon we believe that every day is still day one. We are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you’d like to help the Disability Leave Services (DLS) team build a best-in-class professional services program to deliver leave of absence, disability and accommodation services to Amazon employees, applicants, job seekers and candidates globally, this is your chance to make history by joining the amazing Disability & Leave Services Team. The DLS Case Manager provides case management for all types of leave of absence and disability life events. The DLS Case Manager is highly skilled in answering questions, understanding the employee’s situation, applying the appropriate benefits, responding to changing circumstances and needs, and paves the way for a connected and trusted case management experience. Case Managers are the single point of contact for an employee throughout an entire leave of absence or disability event. This is an individual contribution (IC) role with no direct reports. Key job responsibilities Initiate and respond to inquiries about leave and disability events, benefits, and options available to employees Serve as a point of contact for assigned employees to provide holistic case management services, including reviewing medical documentation to adjudicate leaves in compliance with the corresponding leave plans, federal and state laws and benefit plans as defined by Amazon Leverage duration guidelines, best practice tools and Amazon resources to support oversight of a leave event as appropriate Critically assess and adjust the case management plan to an employee’s changing needs Address and respond to sensitive situations Troubleshoot issues and seek to remove barriers before, during, or after a leave event Respond to employee impacting issues that may arise during the leave event and ensure the right communication occurs Identify and solve problems that may arise, sometimes with limited information Facilitate a smooth return to work and ramp-back plan for employees returning to the workplace Educate managers and business partners on employee concerns and needs prior to being off or returning back to work Communicate regular updates to employees and stakeholders both verbally and in writing Ensure compliance with standard work, federal/state regulations, and company policy Maintain system records to ensure accurate and timely information/documentation Consult, coordinate and partner with our third party administrator, HR, Safety, Legal, Payroll, Benefits, team members and other departments/systems as appropriate Other duties as assigned BASIC QUALIFICATIONS 1+ years of human resources experience 1+ years of Microsoft Office products and applications experience 1+ years of customer service experience Bachelor's degree in business, HR, or a related field, or High school or equivalent and 1+ years of case management experience PREFERRED QUALIFICATIONS 2+ years of human resources functions experience Knowledge of HRIS or Applicant Tracking Systems are preferred Experience with Payroll Systems, HRIS Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

DESCRIPTION *This role can be office based in Hyderabad, India. Additionally, this can be remote – it can be performed from any location within Hyderabad, Bangalore and Chennai and a contractual role* At Amazon we believe that every day is still day one. We are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you’d like to help the Disability Leave Services (DLS) team build a best-in-class professional services program to deliver leave of absence, disability and accommodation services to Amazon employees, applicants, job seekers and candidates globally, this is your chance to make history by joining the amazing Disability & Leave Services Team. The DLS Case Manager provides case management for all types of leave of absence and disability life events. The DLS Case Manager is highly skilled in answering questions, understanding the employee’s situation, applying the appropriate benefits, responding to changing circumstances and needs, and paves the way for a connected and trusted case management experience. Case Managers are the single point of contact for an employee throughout an entire leave of absence or disability event. This is an individual contribution (IC) role with no direct reports. Key job responsibilities Initiate and respond to inquiries about leave and disability events, benefits, and options available to employees Serve as a point of contact for assigned employees to provide holistic case management services, including reviewing medical documentation to adjudicate leaves in compliance with the corresponding leave plans, federal and state laws and benefit plans as defined by Amazon Leverage duration guidelines, best practice tools and Amazon resources to support oversight of a leave event as appropriate Critically assess and adjust the case management plan to an employee’s changing needs Address and respond to sensitive situations Troubleshoot issues and seek to remove barriers before, during, or after a leave event Respond to employee impacting issues that may arise during the leave event and ensure the right communication occurs Identify and solve problems that may arise, sometimes with limited information Facilitate a smooth return to work and ramp-back plan for employees returning to the workplace Educate managers and business partners on employee concerns and needs prior to being off or returning back to work Communicate regular updates to employees and stakeholders both verbally and in writing Ensure compliance with standard work, federal/state regulations, and company policy Maintain system records to ensure accurate and timely information/documentation Consult, coordinate and partner with our third party administrator, HR, Safety, Legal, Payroll, Benefits, team members and other departments/systems as appropriate Other duties as assigned BASIC QUALIFICATIONS 1+ years of human resources experience 1+ years of Microsoft Office products and applications experience 1+ years of customer service experience Bachelor's degree in business, HR, or a related field, or High school or equivalent and 1+ years of case management experience PREFERRED QUALIFICATIONS 2+ years of human resources functions experience Knowledge of HRIS or Applicant Tracking Systems are preferred Experience with Payroll Systems, HRIS Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

DESCRIPTION Are you passionate about data? Does the prospect of dealing with massive volumes of data excite you? Do you want to create the next-generation tools for intuitive data access for transportation operations? We are looking for a Business Intelligence Engineer to help setup and deliver robust, structured reporting, analytics and models for the RBS Cost to Serve team. You will be a key contributor to shaping our strategic Defect Elimination program by equipping the program teams with the key analytics and insights. You will have an eye for detail, proficient/advanced SQL/DW/Python and have a knack for solving challenging data and reporting challenges. The role requires you to feel comfortable working with and clearly communicating with other functional teams, regionally and globally. The position will be based in Bangalore/Chennai/HYD. You will be reporting to a Sr Program Manager : Cost to Serve Analytics & Insights, working intensely with her (larger) project team, including Finance. The ideal candidate will be comfortable in a fast-paced, dynamic environment; will be a creative and an analytical problem solver with the opportunity to fulfill the Amazon motto to “Work Hard. Have Fun. Make History”. Key job responsibilities Analysis of business requirements and translation into technical requirements. By support of senior colleagues integration into a working, stable and scalable system Independent realization of requirements for Business Intelligence and custom software development products Creation of test cases and guidance of business stakeholders within the testing process Presentation of solutions and implemented features within weekly sync up with business stakeholders Ownership of maintenance and error handling of deployed solutions Focus on project delivery About the team RBS Cost to Serve team aims to identify and eliminate waste, negative experiences, and non-value activities across the end-to-end remit of supply chain and dependent work streams that slow down resolution for our stakeholders. The primary objective is to reduce Cost To Serve for Amazon and enable “Free Cash Flow” by optimizing the Cost per shipped unit economics across the supply chain systems through Defect Elimination. Our program will support in establishing the end-to-end supply chain checkpoints on how the inventory moves inside Amazon to identify gaps, broken processes/policies to eliminate root causes of systemic difficulties rather than merely addressing symptoms, on behalf of our customers. This team will partner with internal/external stakeholders to establish the Cost to serve charter based on opportunity size and own specific unique initiatives that are beyond the existing team’s program scope. BASIC QUALIFICATIONS 3+ years of analyzing and interpreting data with Redshift, Oracle, NoSQL etc. experience Experience with data visualization using Tableau, Quicksight, or similar tools Experience with data modeling, warehousing and building ETL pipelines Experience in Statistical Analysis packages such as R, SAS and Matlab Experience using SQL to pull data from a database or data warehouse and scripting experience (Python) to process data for modeling PREFERRED QUALIFICATIONS Experience with AWS solutions such as EC2, DynamoDB, S3, and Redshift Experience in data mining, ETL, etc. and using databases in a business environment with large-scale, complex datasets Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

DESCRIPTION *This role can be office based in Hyderabad, India. Additionally, this can be remote – it can be performed from any location within Hyderabad, Bangalore and Chennai and a contractual role* At Amazon we believe that every day is still day one. We are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you’d like to help the Disability Leave Services (DLS) team build a best-in-class professional services program to deliver leave of absence, disability and accommodation services to Amazon employees, applicants, job seekers and candidates globally, this is your chance to make history by joining the amazing Disability & Leave Services Team. The DLS Case Manager provides case management for all types of leave of absence and disability life events. The DLS Case Manager is highly skilled in answering questions, understanding the employee’s situation, applying the appropriate benefits, responding to changing circumstances and needs, and paves the way for a connected and trusted case management experience. Case Managers are the single point of contact for an employee throughout an entire leave of absence or disability event. This is an individual contribution (IC) role with no direct reports. Key job responsibilities Initiate and respond to inquiries about leave and disability events, benefits, and options available to employees Serve as a point of contact for assigned employees to provide holistic case management services, including reviewing medical documentation to adjudicate leaves in compliance with the corresponding leave plans, federal and state laws and benefit plans as defined by Amazon Leverage duration guidelines, best practice tools and Amazon resources to support oversight of a leave event as appropriate Critically assess and adjust the case management plan to an employee’s changing needs Address and respond to sensitive situations Troubleshoot issues and seek to remove barriers before, during, or after a leave event Respond to employee impacting issues that may arise during the leave event and ensure the right communication occurs Identify and solve problems that may arise, sometimes with limited information Facilitate a smooth return to work and ramp-back plan for employees returning to the workplace Educate managers and business partners on employee concerns and needs prior to being off or returning back to work Communicate regular updates to employees and stakeholders both verbally and in writing Ensure compliance with standard work, federal/state regulations, and company policy Maintain system records to ensure accurate and timely information/documentation Consult, coordinate and partner with our third party administrator, HR, Safety, Legal, Payroll, Benefits, team members and other departments/systems as appropriate Other duties as assigned BASIC QUALIFICATIONS 1+ years of human resources experience 1+ years of Microsoft Office products and applications experience 1+ years of customer service experience Bachelor's degree in business, HR, or a related field, or High school or equivalent and 1+ years of case management experience PREFERRED QUALIFICATIONS 2+ years of human resources functions experience Knowledge of HRIS or Applicant Tracking Systems are preferred Experience with Payroll Systems, HRIS Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

DESCRIPTION *This role can be office based in Hyderabad, India. Additionally, this can be remote – it can be performed from any location within Hyderabad, Bangalore and Chennai and a contractual role* At Amazon we believe that every day is still day one. We are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you’d like to help the Disability Leave Services (DLS) team build a best-in-class professional services program to deliver leave of absence, disability and accommodation services to Amazon employees, applicants, job seekers and candidates globally, this is your chance to make history by joining the amazing Disability & Leave Services Team. The DLS Case Manager provides case management for all types of leave of absence and disability life events. The DLS Case Manager is highly skilled in answering questions, understanding the employee’s situation, applying the appropriate benefits, responding to changing circumstances and needs, and paves the way for a connected and trusted case management experience. Case Managers are the single point of contact for an employee throughout an entire leave of absence or disability event. This is an individual contribution (IC) role with no direct reports. Key job responsibilities Initiate and respond to inquiries about leave and disability events, benefits, and options available to employees Serve as a point of contact for assigned employees to provide holistic case management services, including reviewing medical documentation to adjudicate leaves in compliance with the corresponding leave plans, federal and state laws and benefit plans as defined by Amazon Leverage duration guidelines, best practice tools and Amazon resources to support oversight of a leave event as appropriate Critically assess and adjust the case management plan to an employee’s changing needs Address and respond to sensitive situations Troubleshoot issues and seek to remove barriers before, during, or after a leave event Respond to employee impacting issues that may arise during the leave event and ensure the right communication occurs Identify and solve problems that may arise, sometimes with limited information Facilitate a smooth return to work and ramp-back plan for employees returning to the workplace Educate managers and business partners on employee concerns and needs prior to being off or returning back to work Communicate regular updates to employees and stakeholders both verbally and in writing Ensure compliance with standard work, federal/state regulations, and company policy Maintain system records to ensure accurate and timely information/documentation Consult, coordinate and partner with our third party administrator, HR, Safety, Legal, Payroll, Benefits, team members and other departments/systems as appropriate Other duties as assigned BASIC QUALIFICATIONS 1+ years of human resources experience 1+ years of Microsoft Office products and applications experience 1+ years of customer service experience Bachelor's degree in business, HR, or a related field, or High school or equivalent and 1+ years of case management experience PREFERRED QUALIFICATIONS 2+ years of human resources functions experience Knowledge of HRIS or Applicant Tracking Systems are preferred Experience with Payroll Systems, HRIS Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

DESCRIPTION Are you passionate about data? Does the prospect of dealing with massive volumes of data excite you? Do you want to create the next-generation tools for intuitive data access for transportation operations? We are looking for a Business Intelligence Engineer to help setup and deliver robust, structured reporting, analytics and models for the RBS Cost to Serve team. You will be a key contributor to shaping our strategic Defect Elimination program by equipping the program teams with the key analytics and insights. You will have an eye for detail, proficient/advanced SQL/DW/Python and have a knack for solving challenging data and reporting challenges. The role requires you to feel comfortable working with and clearly communicating with other functional teams, regionally and globally. The position will be based in Bangalore/Chennai/HYD. You will be reporting to a Sr Program Manager : Cost to Serve Analytics & Insights, working intensely with her (larger) project team, including Finance. The ideal candidate will be comfortable in a fast-paced, dynamic environment; will be a creative and an analytical problem solver with the opportunity to fulfill the Amazon motto to “Work Hard. Have Fun. Make History”. Key job responsibilities Analysis of business requirements and translation into technical requirements. By support of senior colleagues integration into a working, stable and scalable system Independent realization of requirements for Business Intelligence and custom software development products Creation of test cases and guidance of business stakeholders within the testing process Presentation of solutions and implemented features within weekly sync up with business stakeholders Ownership of maintenance and error handling of deployed solutions Focus on project delivery About the team RBS Cost to Serve team aims to identify and eliminate waste, negative experiences, and non-value activities across the end-to-end remit of supply chain and dependent work streams that slow down resolution for our stakeholders. The primary objective is to reduce Cost To Serve for Amazon and enable “Free Cash Flow” by optimizing the Cost per shipped unit economics across the supply chain systems through Defect Elimination. Our program will support in establishing the end-to-end supply chain checkpoints on how the inventory moves inside Amazon to identify gaps, broken processes/policies to eliminate root causes of systemic difficulties rather than merely addressing symptoms, on behalf of our customers. This team will partner with internal/external stakeholders to establish the Cost to serve charter based on opportunity size and own specific unique initiatives that are beyond the existing team’s program scope. BASIC QUALIFICATIONS 3+ years of analyzing and interpreting data with Redshift, Oracle, NoSQL etc. experience Experience with data visualization using Tableau, Quicksight, or similar tools Experience with data modeling, warehousing and building ETL pipelines Experience in Statistical Analysis packages such as R, SAS and Matlab Experience using SQL to pull data from a database or data warehouse and scripting experience (Python) to process data for modeling PREFERRED QUALIFICATIONS Experience with AWS solutions such as EC2, DynamoDB, S3, and Redshift Experience in data mining, ETL, etc. and using databases in a business environment with large-scale, complex datasets Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

DESCRIPTION *This role can be office based in Hyderabad, India. Additionally, this can be remote – it can be performed from any location within Hyderabad, Bangalore and Chennai and a contractual role* At Amazon we believe that every day is still day one. We are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you’d like to help the Disability Leave Services (DLS) team build a best-in-class professional services program to deliver leave of absence, disability and accommodation services to Amazon employees, applicants, job seekers and candidates globally, this is your chance to make history by joining the amazing Disability & Leave Services Team. The DLS Case Manager provides case management for all types of leave of absence and disability life events. The DLS Case Manager is highly skilled in answering questions, understanding the employee’s situation, applying the appropriate benefits, responding to changing circumstances and needs, and paves the way for a connected and trusted case management experience. Case Managers are the single point of contact for an employee throughout an entire leave of absence or disability event. This is an individual contribution (IC) role with no direct reports. Key job responsibilities Initiate and respond to inquiries about leave and disability events, benefits, and options available to employees Serve as a point of contact for assigned employees to provide holistic case management services, including reviewing medical documentation to adjudicate leaves in compliance with the corresponding leave plans, federal and state laws and benefit plans as defined by Amazon Leverage duration guidelines, best practice tools and Amazon resources to support oversight of a leave event as appropriate Critically assess and adjust the case management plan to an employee’s changing needs Address and respond to sensitive situations Troubleshoot issues and seek to remove barriers before, during, or after a leave event Respond to employee impacting issues that may arise during the leave event and ensure the right communication occurs Identify and solve problems that may arise, sometimes with limited information Facilitate a smooth return to work and ramp-back plan for employees returning to the workplace Educate managers and business partners on employee concerns and needs prior to being off or returning back to work Communicate regular updates to employees and stakeholders both verbally and in writing Ensure compliance with standard work, federal/state regulations, and company policy Maintain system records to ensure accurate and timely information/documentation Consult, coordinate and partner with our third party administrator, HR, Safety, Legal, Payroll, Benefits, team members and other departments/systems as appropriate Other duties as assigned BASIC QUALIFICATIONS 1+ years of human resources experience 1+ years of Microsoft Office products and applications experience 1+ years of customer service experience Bachelor's degree in business, HR, or a related field, or High school or equivalent and 1+ years of case management experience PREFERRED QUALIFICATIONS 2+ years of human resources functions experience Knowledge of HRIS or Applicant Tracking Systems are preferred Experience with Payroll Systems, HRIS Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

DESCRIPTION *This role can be office based in Hyderabad, India. Additionally, this can be remote – it can be performed from any location within Hyderabad, Bangalore and Chennai and a contractual role* At Amazon we believe that every day is still day one. We are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you’d like to help the Disability Leave Services (DLS) team build a best-in-class professional services program to deliver leave of absence, disability and accommodation services to Amazon employees, applicants, job seekers and candidates globally, this is your chance to make history by joining the amazing Disability & Leave Services Team. The DLS Case Manager provides case management for all types of leave of absence and disability life events. The DLS Case Manager is highly skilled in answering questions, understanding the employee’s situation, applying the appropriate benefits, responding to changing circumstances and needs, and paves the way for a connected and trusted case management experience. Case Managers are the single point of contact for an employee throughout an entire leave of absence or disability event. This is an individual contribution (IC) role with no direct reports. Key job responsibilities Initiate and respond to inquiries about leave and disability events, benefits, and options available to employees Serve as a point of contact for assigned employees to provide holistic case management services, including reviewing medical documentation to adjudicate leaves in compliance with the corresponding leave plans, federal and state laws and benefit plans as defined by Amazon Leverage duration guidelines, best practice tools and Amazon resources to support oversight of a leave event as appropriate Critically assess and adjust the case management plan to an employee’s changing needs Address and respond to sensitive situations Troubleshoot issues and seek to remove barriers before, during, or after a leave event Respond to employee impacting issues that may arise during the leave event and ensure the right communication occurs Identify and solve problems that may arise, sometimes with limited information Facilitate a smooth return to work and ramp-back plan for employees returning to the workplace Educate managers and business partners on employee concerns and needs prior to being off or returning back to work Communicate regular updates to employees and stakeholders both verbally and in writing Ensure compliance with standard work, federal/state regulations, and company policy Maintain system records to ensure accurate and timely information/documentation Consult, coordinate and partner with our third party administrator, HR, Safety, Legal, Payroll, Benefits, team members and other departments/systems as appropriate Other duties as assigned BASIC QUALIFICATIONS 1+ years of human resources experience 1+ years of Microsoft Office products and applications experience 1+ years of customer service experience Bachelor's degree in business, HR, or a related field, or High school or equivalent and 1+ years of case management experience PREFERRED QUALIFICATIONS 2+ years of human resources functions experience Knowledge of HRIS or Applicant Tracking Systems are preferred Experience with Payroll Systems, HRIS Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.