The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers' technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. Your ability to work in complex networking environment will also make you an ideal candidate. Responsibilities Reproduce customer environment and run tests Manage and address electronic tickets efficiently Liaise between sales team, customer success team, and customers to properly address customer problems Troubleshoot and configure software and hardware Qualifications 1+ years' of technical support experience Customer service oriented Strong written and verbal and troubleshooting skills Show more Show less

The ideal candidate will be familiar with the full software design life cycle. They should have experience in designing, coding, testing and consistently managing applications They should be comfortable coding in a number of languages and have an ability to test code in order to maintain high-quality code. Responsibilities Design, code, test and manage various applications Collaborate with engineering team and product team to establish best products Follow outlined standards of quality related to code and systems Develop automated tests and conduct performance tuning Qualifications Bachelor's degree in Computer Science or relevant field 1+ years of experience working with .NET or relevant experiences Experience developing web-based applications in C#, HTML, JavaScript, VBScript/ASP, or .NET Experience working with MS SQL Server and MySQL Knowledge of practices and procedures for full software design life cycle Experience working in agile development environment Show more Show less