➢ Making sure all the leads of the clients after placing orders are met. ➢ Ensuring your existing clients are satisfied through after-sales service. ➢ Always ask them for true feedback. ➢ Servicing the client after receiving the order till the time of collection of payment. ➢ Resolve the queries and questions of all the clients. ➢ Give or support the participants/clients about company products or services. ➢ Acting as a point of contact for complaints and escalating issues to the concern. ➢ Understand client queries and solve them in any manner. Key skills for Client Relationship Management: ➢ Polite disposition. ➢ Ability of rigorous follow up. ➢ The ability to communicate confidently – both through speaking and writing – with colleagues and clients. ➢ Ability to understand the circumstances and act accordingly. ➢ Proactive. ➢ Thorough knowledge of products/services. ➢ Always available on calls.
The Technical Sales Manager will lead the commercial, technical, and strategic growth of the company across the Mumbai and Western India region. This role requires a blend of strong technical understanding, market judgment, commercial negotiation skills, and leadership capabilities. The candidate will oversee revenue generation, customer development, technical support, pricing strategies, and cross-functional coordination. This is a senior role that demands experience in B2B industries such as chemicals, cosmetics and personal care ingredients or specialty raw materials. 1. Sales & Business Development Develop and implement regional sales strategies aligned with organizational goals. Achieve annual revenue, profitability, and growth targets. Drive new business acquisition across target industries and expand existing key accounts. Build and manage a robust sales pipeline with accurate forecasting. Strengthen relationships with procurement teams, decision makers, and technical evaluators. 2. Technical Support & Product Expertise Serve as the primary technical expert for the region, offering product guidance and application support. Understand product specifications, performance characteristics, formulation behavior, and regulatory aspects. Conduct customer presentations, technical trials, demonstrations, and solution workshops. Collaborate with R&D and principals to address technical queries, evaluation needs, and product customisation requests. 3. Commercial Strategy & Profitability Management Develop competitive pricing strategies while protecting margins. Negotiate commercial terms, contracts, credit limits, and long-term supply agreements. Monitor receivables, ensure timely collections, and maintain credit discipline. Analyse cost structures, competitor pricing, and market dynamics to optimise profitability. 4. Market Intelligence & Strategic Planning Track industry trends, regulatory changes, new applications, and upcoming technologies. Conduct competitor analysis, customer requirement mapping, and sector-wise opportunity assessment. Prepare comprehensive market reports and recommend strategic initiatives. Identify new market segments and emerging opportunities for product expansion. 5. Supply Chain & Operational Coordination Work closely with supply chain, logistics, and planning teams to ensure timely deliveries. Oversee demand forecasting, inventory management, and safety stock planning. Address supply constraints, customer urgency cases, and operational bottlenecks. Ensure high service levels, OTIF performance, and customer satisfaction. 6. Key Account Management Build multi-level relationships with key accounts across technical, procurement, and senior management teams. Conduct periodic business reviews, product performance evaluations, and growth planning meetings. Identify cross-selling and up-selling opportunities within strategic accounts. Strengthen long-term partnerships and increase share of wallet. 7. Team Leadership & Performance Management Lead, mentor, and motivate a team of sales executives and technical specialists. Provide training on commercial skills, product knowledge, and market understanding. Set clear KPIs and review team performance regularly. Build a culture of accountability, high performance, and customer-centricity. Qualifications & Experience Educational Requirements Bachelor’s degree in Chemical Engineering, Cosmetics Technology, Chemistry, Life Sciences, Materials Science, or related technical field. MBA in Marketing, Business Management, or International Business preferred. Experience Requirements 2–3 years of techno-commercial / B2B sales experience, preferably in chemicals, specialty ingredients, industrial materials, engineering or manufacturing sectors. Proven track record of achieving sales targets and handling strategic accounts. Strong technical understanding and ability to translate product features into commercial value. Experience in leading teams, managing stakeholders, and handling complex negotiations. Core Skills & Competencies Strong technical aptitude and application understanding. Excellent communication, presentation, and relationship-building skills. Commercial acumen with strong negotiation and financial understanding. Strategic thinking with the ability to forecast, analyse data, and make decisions. Leadership, coaching, and team-building capabilities. Problem-solving mindset with ability to manage high-pressure situations. High level of professionalism, integrity, and customer-first attitude. Location Mumbai (with travel across Western markets as required)