Test scenario and test case creation and execution. Knowledge of SDLC and STLC. Manual Testing types and testing design techniques. Defect logging and tracking (e.g., using JIRA, Bugzilla) Familiarity with payment gateway system UPI, NEFT, IMPS, QR
Responsibilities: * Collaborate with cross-functional teams * Manage customer queries via phone & email * Meet service level agreements * Ensure timely resolutions * Maintain accurate records & reports Provident fund Health insurance