Account Quality Manager - L2

As a member of the team at Wipro Limited, your role will involve providing assurance on the quality of deployment for assigned accounts and contributing to the establishment of mechanisms that enhance and sustain customer satisfaction levels. Your responsibilities will include: - Implementing a deployment quality strategy - Providing inputs for account strategy development - Reviewing priorities - Ensuring quality control - Driving customer satisfaction You will also be involved in preventing customer escalations, conceptualizing action planning, tracking account-wise improvements, and managing client escalations effectively. Moreover, you will play a crucial role in driving mechanisms for preventing client escalations and dissatisfactions, participating in business reviews, upskilling delivery teams, collecting performance metrics, and fostering a culture of continuous improvement within assigned accounts. Additionally, your responsibilities will include team management, setting expectations, assigning goals, conducting performance reviews, guiding team members, and ensuring employee satisfaction and engagement. Your performance will be evaluated based on various parameters such as quality control, customer satisfaction, capability building, continuous improvement, team management, and mandatory skills in Reltio MDM. The ideal candidate for this role should have 8-10 years of experience and possess strong skills in Reltio MDM. Join Wipro and be a part of a modern, end-to-end digital transformation partner that encourages reinvention and constant evolution. Realize your ambitions in an environment that empowers you to design your own reinvention and make a meaningful impact. Applications from individuals with disabilities are highly encouraged.,