Account Quality Manager - L2

Role Overview: You will be a vital member of the team at Wipro Limited, where your primary responsibility will be to ensure the quality of deployment for assigned accounts. Your role will involve contributing to the development of mechanisms that enhance and sustain customer satisfaction levels. By implementing a deployment quality strategy, providing inputs for account strategy development, and driving customer satisfaction, you will play a crucial role in the success of the organization. Key Responsibilities: - Implement a deployment quality strategy to maintain high standards in deployment - Provide inputs for account strategy development to ensure alignment with customer needs - Review priorities and ensure quality control to meet customer expectations - Drive customer satisfaction by preventing escalations and conceptualizing action planning - Track account-wise improvements and manage client escalations effectively - Participate in business reviews, upskill delivery teams, and collect performance metrics for continuous improvement - Manage team members by setting expectations, assigning goals, conducting performance reviews, and ensuring employee satisfaction and engagement Qualifications Required: - 8-10 years of experience in a relevant field - Strong skills in Reltio MDM (Master Data Management) *Please note that the additional details of the company were not provided in the job description.*,