Academic Counselor

Key Responsibilities:

• Develop and implement counseling strategies to meet monthly and quarterly admission goals.
• Ensure excellent customer service and maintain a high conversion rate.
• Resolve customer concerns and issues in a friendly and efficient manner.
• Maintain accurate records of interactions, sales, and follow-ups in our CRM system.
• Counsel and guide students on suitable courses, career paths, and training programs based on their goals.
• Handle walk-in, telephonic, and online inquiries promptly and professionally.
• Maintain and update student databases; track leads and follow up to ensure enrollment targets are met.
• Coordinate with academic and placement teams to provide seamless student support and engagement.
• Assist in the admission process, ensuring a smooth and positive onboarding experience.
• Achieve enrollment and revenue targets through proactive student engagement and persuasive communication.
• Generate leads through telephonic follow-ups, online queries, and campus events.
• Prepare and present course packages, pricing, and offers to potential students.
• Provide regular reports on counseling activities, lead status, and conversions to management.

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Skills Required:

• Excellent Communication Skills: Fluent in English and Malayalam, both spoken and written.
• Persuasive Ability: Strong ability to convince and convert leads into satisfied customers.
• Customer Service Orientation: A friendly, patient, and empathetic approach to handling customer interactions.
• Active Listening: Ability to understand customer needs and provide appropriate solutions.
• Basic Computer Skills: Proficient in using MS Office, CRM software, and data entry.
• Time Management: Ability to manage time efficiently and handle multiple calls effectively.
• Team Player: Ability to work well with others in a team environment.
• Problem-Solving Skills: Ability to think on your feet and provide solutions to customer concerns.

Qualifications:

• A high school diploma or equivalent (Bachelor’s degree preferred).
• Minimum 1 year of experience as an Academic Counselor in an IT training institute is mandatory.

Competitive salary with performance incentives.

Share your CV to +91 9037555777

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Work from home

Education:

• Bachelor's (Required)

Experience:

• tele calling: 1 year (Required)

Language:

• English (Required)

Work Location: In person