Academic coordinator

The Service Coordinator(Academic Coordinator) in the education sector based in Ghaziabad is responsible for ensuring effective communication between parents and the educational institution, providing seamless counseling experiences for prospective students and families. Your role involves coordinating candidate assignments, addressing inquiries, and supporting the enrollment process. You will engage with parents, providing information on educational programs and services, addressing queries through various channels, and assessing the needs of families to recommend suitable educational pathways for their children. In terms of coordination and administration, you will assign candidates to appropriate programs, maintain a database, and schedule counseling sessions and meetings with parents and students. Collaborating with educational staff is essential to align services with student needs and relay any concerns raised by parents to the appropriate personnel. Maintaining accurate records of counseling sessions, communications, and candidate assignments, as well as generating reports on enrollment statistics and feedback, are part of your responsibilities. Continuous improvement involves gathering feedback, participating in training for professional development, and enhancing counseling skills and knowledge. To qualify for this role, you should have a Bachelor's degree in Education, Psychology, Social Work, or a related field, with a preference for a Master's degree. Previous experience in counseling, educational coordination, or customer service within the education sector is desired. Strong communication, interpersonal, organizational, and multitasking skills are necessary, along with proficiency in Microsoft Office Suite and CRM software. Key competencies include empathy to understand concerns, proactive problem-solving, and effective collaboration with colleagues and educational staff. This full-time position based in Ghaziabad may require occasional travel to local schools and events. Fluency in English is preferred for this role.,