Tele Sales Caller – Outbound International B2B Voice Process (ELD Telematics Campaign) Job Overview: We're seeking motivated and results-driven Tele Sales Callers to join our team for the ELD Telematics Campaign. This role involves handling outbound international B2B calls to clients in the US and Canada. Key Responsibilities: - Initiate and manage outbound calls to international B2B prospects - Deliver compelling sales pitches and presentations - Identify potential leads and convert them into customers - Build and maintain professional relationships with clients - Maintain accurate records of calls, prospects, and sales in CRM systems - Prepare daily, weekly, and monthly sales reports Skills and Qualifications: - Previous experience in international outbound sales - Excellent verbal communication skills in English - Strong negotiation, objection handling, and closing abilities - Familiarity with CRM tools and telematics systems is a plus - Target-oriented, self-driven, and able to work independently - Willingness to work night shifts (9 PM – 6 AM) Perks and Benefits: - Competitive salary with performance-based incentives - Opportunity to work with an industry-leading campaign in ELD telematics - Professional training and development opportunities - Collaborative work environment focused on success and growth Job Type: Full-time Pay: ₹15,000.00 - ₹22,000.00 per month Work Location: In person
Tele Sales Caller – Outbound International B2B Voice Process (ELD Telematics Campaign) Job Overview: We're seeking motivated and results-driven Tele Sales Callers to join our team for the ELD Telematics Campaign. This role involves handling outbound international B2B calls to clients in the US and Canada. Key Responsibilities: - Initiate and manage outbound calls to international B2B prospects - Deliver compelling sales pitches and presentations - Identify potential leads and convert them into customers - Build and maintain professional relationships with clients - Maintain accurate records of calls, prospects, and sales in CRM systems - Prepare daily, weekly, and monthly sales reports Skills and Qualifications: - Previous experience in international outbound sales - Excellent verbal communication skills in English - Strong negotiation, objection handling, and closing abilities - Familiarity with CRM tools and telematics systems is a plus - Target-oriented, self-driven, and able to work independently - Willingness to work night shifts (9 PM – 6 AM) Perks and Benefits: - Competitive salary with performance-based incentives - Opportunity to work with an industry-leading campaign in ELD telematics - Professional training and development opportunities - Collaborative work environment focused on success and growth Job Type: Full-time Pay: ₹15,000.00 - ₹22,000.00 per month Work Location: In person
Job Title: Night Shift Telesales Caller – ELD Sales (US Process) Shift: Night Shift (US Timings: 9:00 PM – 6:00 AM IST) Department: Sales – ELD Process About the Company: We are a leading technology-driven sales and customer service company specializing in global outbound processes. We are currently expanding our ELD (Electronic Logging Device) sales division for the US transportation and trucking industry and are looking for highly motivated telesales professionals to join our growing team. Job Summary: The Night Shift Telesales Caller (ELD Sales) will be responsible for reaching out to trucking companies and independent drivers across the United States, promoting and selling ELD devices and related services. The role requires strong communication, negotiation, and persuasion skills to meet daily and monthly sales targets. Key Responsibilities: Make outbound calls to potential clients (truck owners, fleet managers, logistics companies) in the US. Present, promote, and sell ELD devices and compliance solutions effectively over the phone. Understand customer requirements and recommend suitable ELD packages. Manage objections, negotiate pricing, and close sales confidently. Maintain accurate call and sales records in the CRM system. Follow up with interested leads and provide after-sales assistance if required. Achieve individual and team sales targets on a daily and monthly basis. Stay updated on FMCSA regulations and ELD compliance guidelines. Ensure professional communication and maintain company reputation in all interactions. Requirements: Experience: Minimum 6 months–2 years in Telesales / International BPO / US process preferred (ELD sales experience will be a strong advantage). Education: Minimum HSC Language Skills: Excellent English communication skills (neutral or US accent preferred). Work Requirements: Comfortable working in US night shifts. Strong sales and persuasion abilities. Self-motivated, result-oriented, and disciplined. Ability to handle rejections and maintain positive energy. Perks & Benefits: Fixed salary with attractive incentives on every sale. Night shift allowance and performance-based bonuses. 5 days On-job training for ELD product knowledge and sales techniques. Rapid growth opportunities for top performers. Supportive, fast-paced, and professional work environment. Job Type: Full-time Pay: ₹16,000.00 - ₹22,000.00 per month Work Location: In person
Job Title: Night Shift Telesales Caller – ELD Sales (US Process) Shift: Night Shift (US Timings: 9:00 PM – 6:00 AM IST) Department: Sales – ELD Process About the Company: We are a leading technology-driven sales and customer service company specializing in global outbound processes. We are currently expanding our ELD (Electronic Logging Device) sales division for the US transportation and trucking industry and are looking for highly motivated telesales professionals to join our growing team. Job Summary: The Night Shift Telesales Caller (ELD Sales) will be responsible for reaching out to trucking companies and independent drivers across the United States, promoting and selling ELD devices and related services. The role requires strong communication, negotiation, and persuasion skills to meet daily and monthly sales targets. Key Responsibilities: Make outbound calls to potential clients (truck owners, fleet managers, logistics companies) in the US. Present, promote, and sell ELD devices and compliance solutions effectively over the phone. Understand customer requirements and recommend suitable ELD packages. Manage objections, negotiate pricing, and close sales confidently. Maintain accurate call and sales records in the CRM system. Follow up with interested leads and provide after-sales assistance if required. Achieve individual and team sales targets on a daily and monthly basis. Stay updated on FMCSA regulations and ELD compliance guidelines. Ensure professional communication and maintain company reputation in all interactions. Requirements: Experience: Minimum 6 months–2 years in Telesales / International BPO / US process preferred (ELD sales experience will be a strong advantage). Education: Minimum HSC Language Skills: Excellent English communication skills (neutral or US accent preferred). Work Requirements: Comfortable working in US night shifts. Strong sales and persuasion abilities. Self-motivated, result-oriented, and disciplined. Ability to handle rejections and maintain positive energy. Perks & Benefits: Fixed salary with attractive incentives on every sale. Night shift allowance and performance-based bonuses. 5 days On-job training for ELD product knowledge and sales techniques. Rapid growth opportunities for top performers. Supportive, fast-paced, and professional work environment. Job Type: Full-time Pay: ₹16,000.00 - ₹22,000.00 per month Work Location: In person
Job Title: Dialer IT Technician – VOIP Process Department: IT / Network Operations Job Summary: The Dialer IT Technician is responsible for monitoring, maintaining, and supporting the company’s dialer systems, VOIP network, and IT infrastructure. The role involves managing day-to-day dialer operations, troubleshooting VOIP and network issues, ensuring system uptime and performance, and coordinating with technical teams for smooth operations across the process. Roles and Responsibilities: Offer guidance on handling dialer and VOIP notifications, and assist the IT team in resolving technical issues promptly. Monitor and maintain ViciDial, PBX, and VOIP systems to ensure smooth and uninterrupted operations. Prioritize and manage incidents, requests, and technical escalations efficiently. Perform routine system checks, updates, and configurations for dialer and network stability. Lead response efforts for Asterisk and VOIP-related issues, ensuring quick resolution and minimal downtime. Act as the primary point of contact between the technical support team and operations. Ensure clear and timely communication regarding incident status, maintenance schedules, and resolutions to clients and management. Maintain documentation of system configurations, incident reports, and technical procedures. Skill Requirements: Experience: Minimum 4+ years in dialer management, IT infrastructure, or network operations. Technical Knowledge: Strong understanding of VOIP technology, Asterisk, FreePBX, ViciDialer, SIP trunks, and IVR systems. Familiar with TCP/IP, routing protocols (BGP, OSPF, MPLS), and network troubleshooting. Abilities: Capable of diagnosing and resolving ViciDialer / PBX / VOIP / Network-related issues. Experienced in coordinating with internal and external service providers during incidents. Able to perform under pressure and in a fast-paced, 24x7 environment. Preferred Skills & Industry Experience: Industry Type: VOIP, Telecom, ISP, BPO. Key Tools & Platforms: Asterisk, ViciDial, FreePBX IVR, VOIP Systems, CRM Integration, Network Monitoring Tools. Perks & Benefits: Competitive salary with performance-based incentives. Opportunity to work with advanced VOIP and dialer technologies. Growth-oriented, collaborative, and tech-driven work environment. Continuous learning through internal training and skill enhancement programs. Job Type: Full-time Pay: ₹22,000.00 - ₹28,000.00 per month Work Location: In person
Senior IT Technician – BPO (Dialer, Network & IT Support) Location: Kolkata Job Summary We are hiring an experienced Senior IT Technician with strong skills in BPO dialer management, computer hardware assembling, and network setup/maintenance . The candidate will handle escalated IT issues, maintain infrastructure, and ensure smooth technical operations across all departments. Key Responsibilities Manage and operate VICIdial/GoAutoDial/ICT (Dialer experience is mandatory). Create campaigns, agent IDs, upload lists, monitor dialer performance. Assemble, configure, and maintain computers, servers, and hardware . Install and maintain network connections, cabling, routers, switches, DNS, DHCP . Configure firewalls, routing, and switching for performance and security. Troubleshoot and resolve network, system, and hardware issues. Act as the primary escalation point for all IT-related issues. Maintain IT inventory, procure equipment, and coordinate with vendors/ISPs. Requirements 5-7 years of IT support experience (BPO preferred). Strong knowledge of dialer systems (mandatory). Expertise in hardware assembling, system troubleshooting , and network setup. Good understanding of LAN, routers, switches, DNS, DHCP, firewalls . Ability to work under pressure and resolve issues quickly. Why Join Us Growing IT & BPO environment Opportunity to manage full-scale network & system infrastructure Supportive and skilled technical team Job Type: Full-time Pay: ₹22,000.00 - ₹25,000.00 per month Work Location: In person
Role Overview The ELD Sales Process Manager will oversee the complete sales cycle for ELD products/services, manage the sales team, ensure achievement of targets, maintain lead quality, and drive performance. The role demands strong sales leadership, process knowledge, discipline, and strategic planning to maximize conversions and revenue. Key Responsibilities 1. Sales Operations Management Manage the entire ELD sales pipeline—from lead generation to closing. Ensure every salesperson follows the correct pitching structure and process flow. Maintain daily targets, monitor conversions, and ensure productivity of the team. Implement strategies to increase closures and reduce dropped leads. 2. Team Leadership Lead, mentor, and supervise the ELD Sales Team (TLs, Supervisors & Executives). Conduct daily sales huddles, script refreshers, and performance reviews. Train team members on product knowledge, competition, pricing, and negotiation. Maintain discipline and adherence to company rules (timing, conduct, reporting, etc.). 3. Process & Performance Control Monitor KPI metrics: conversion %, call quality, attendance, targets, AHT, lead usage. Ensure follow-ups are done on time and CRM entries are accurate. Identify low performers, guide them, and take corrective actions. Maintain transparency and real-time reporting to senior management. 4. Client Handling & Closures Assist the team in high-value or difficult closures. Handle escalated calls or client concerns. Ensure clients receive correct information and professional communication. Build long-term client relationships and improve customer trust in the process. 5. Reporting & Documentation Prepare daily/weekly/monthly sales performance reports. Track lead status, conversions, revenue, and team activity logs. Maintain process documents, pitch scripts, and sales SOPs. Ensure proper handover between shifts and communication flow. 6. Coordination With Other Departments Coordinate with Accounts for payments & commissions. Work with the CS/ELD team for onboarding newly closed clients. Collaborate with HR for hiring, training, and discipline actions. ⸻ Requirements Minimum 2–4 years experience in Sales (ELD US Process preferred). Strong understanding of ELD industry, competition, and pricing models. Proven ability to manage a team and meet monthly targets. Excellent communication, negotiation, and problem-solving skills. Ability to work in night shifts (US market) and manage 24/7 operations. Strong analytical skills and knowledge of CRM tools. Job Types: Full-time, Permanent Pay: ₹50,000.00 - ₹60,000.00 per month Work Location: In person
Job Summary We are hiring an experienced Senior IT Technician with strong skills in BPO dialer management, computer hardware assembling, and network setup/maintenance . The candidate will handle escalated IT issues, maintain infrastructure, and ensure smooth technical operations across all departments. Key Responsibilities Manage and operate VICIdial/GoAutoDial/ICT (Dialer experience is mandatory). Create campaigns, agent IDs, upload lists, monitor dialer performance. Assemble, configure, and maintain computers, servers, and hardware . Install and maintain network connections, cabling, routers, switches, DNS, DHCP . Configure firewalls, routing, and switching for performance and security. Troubleshoot and resolve network, system, and hardware issues. Act as the primary escalation point for all IT-related issues. Maintain IT inventory, procure equipment, and coordinate with vendors/ISPs. Requirements 5-7 years of IT support experience (BPO preferred). Strong knowledge of dialer systems (mandatory). Expertise in hardware assembling, system troubleshooting , and network setup. Good understanding of LAN, routers, switches, DNS, DHCP, firewalls . Ability to work under pressure and resolve issues quickly. Why Join Us Growing IT & BPO environment Opportunity to manage full-scale network & system infrastructure Supportive and skilled technical team Job Type: Full-time Pay: ₹25,000.00 - ₹30,000.00 per month Work Location: In person